Communication N6 — Exam Paper
June 2019 — N6 — Communication
N6
2019
Nated Business
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Q1— Section header —
1.1Companies have different ways of dealing with employee s. Some companies are more task orie nted and some are more employee oriented. These are often reflected in the policy of the company.
1.1.1Define policy (2\ .1.2 In policy a great degree of trust exists, but management remains
1.2Nurture employees who have outgrown their current positions. Promote them or assign them to projects they like.
1.2.1Friedrich Herzberg s Two Factor theory explains that two fac tors influence job satisfaction. What are these TWO factors?
1.2.2Of the two factors you mentioned in QUESTION
1.2.1, which ONE factor best suits the statement in QUESTION
1.2(2 2\ (4\
1.3Countless studies have found that the more room employees are given to grow, the better they perform and the happier they are at work.
1.3.1If all needs are satisfied in the workplace, it will lead to a happy and satisfied employee. State THREE things that the employee and organisation will experience once an employee is satisfied
1.3.2The opposite can also happen in the workplace where an employee is unhappy and experiences a blockage of needs. Employees can then behave irrationally in finding ways to cope. Name and explain THREE irrational coping behaviours.
1.4Choose the correct option from those given in brackets. Write only the word(s\ next to the question number (1.4.1
1.4.4\the ANSWER BOOK.
1.4.1As a (reward/payoff\ an employee s salary or wages should at least be sufficient to satisfy his /her basic needs and those of his /her family.
1.4.2(Rationalisation/Compensation\involves setting an alternate goal for oneself if the origi nal goal proves to be unattainable.
1.4.3The needs on the four lower levels, according to Maslow, are also known as the (deficiency/growth\eds.
1.4.4An individual s degree of motivation depends on his/her (need for self esteem/ability to fo cus\
Q2— Section header —
2.1What is the problem that the writer, Thandi Skade, identifies in her article? Quote from the article to substantiate your answer. (2\
2.2Last month, findings of r esearch that explored international happiness in the workplace were released. It was found that Denmark is the country with the happiest people in the world. What are the THREE main things that South Africans can learn from the
2.3South Africans experience abnormally high levels of stress in the workplace compared to the rest of the world.
2.3.1Often, before a problem is identified, there are indications that a problem exists Name FOUR indications, ac cording to theorists, that will show management that a problem exists in the workplace. (4\
2.3.2Name THREE symptoms, according to the article, which indicate that there is a problem in the workplace in South Africa (3\
2.4The University of t he Free State indicated that South Africans experience abnormally high levels of stress in the workplace compared to the rest of the world. Why is it important to formulate the exact problem in writing?
2.5It is obvious that the Danish have implemented a series of decisions that were highly successful. What is a decision called that leads to highly favourable results? (1\ [15]15
Q3— Section header —
3.1
3.2When conflict takes place in an organisation, some positive results can sometimes result from that Name FOUR potential benefits to be gained from conflict situations. (4
3.3The following definitions des cribe ways to cope with conflict. Give ONE word/term for each of the following definitions. Write only the word/term nex to the question number (3.3.1
3.3.5\n the ANSWER BOOK.
3.3.1Interpersonal behaviour for the sake of harmonious relationships ather than one s own benefit
3.3.2Manage to suppress differences to achieve a more important common goal
3.3.3A problem is deliberately ignored
3.3.4Partly satisfying the requirements of each of the parties concerned
3.3.5
3.4Give word/term /short description for each of the following types of conflict. Write only the answer nex
3.4.5\in the ANSWER BOOK.
3.4.1The rand drops to a new low ', 'T he International Monetary Fund slashes the global growth outlook 'A
3.4.2The Free State University has won a stipend to research reasons for the unhappiness of workers in the workplace. The Univers ity of Stellenbosch is disappointed they did not win it.
3.4.3He is suffering from psychological problems such as depression, irritability and anxiety.
3.4.4The employer does not want to promote the employee. 5140406 Copyright reserved Please turn over
3.4.5
3.5Give word/term for each of the following reasons for conflict in the workplace. Write only the word /term next to the question number (3.5.1
3.5.4\ the ANSWER BOOK.
3.5.1The supervisor (62\who started as a young 16 year old working at the organisation, is feeling that the young graduate (22\is too young and inex perienced to take over from him when he retires.
3.5.2As an Egyptian worker, he is feeling that the executive director is not giving him enough time to learn English at work.
3.5.3Her desk is always neat and tidy. She struggles to share her off ice with a colleague who has papers all over his table and yesterday lunch on the floor.
3.5.4Ms Erikkson cannot understand why people cannot see how an unsta ble economy is causing stress. Sh e wants to publish a paper on the issue, however, her olleague feels that it is a waste of time
3.6State FOUR reasons why a grievance procedure is essential. (4\
3.7Name TWO formal mechanisms to solve conflic t in the workplace. (2\ [30]30
Q4— Section header —
4.1It is clear from the article that workers in South Africa are experiencing a lot of stress. State FIVE ways to cope with stress in general. (5\
4.2Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only ' rue' or ' alse' next to the question number (4.2.1
4.2.3\ the AN SWER BOOK.
4.2.1Eustress is beneficial to the person who experiences it.
4.2.2To listen with empathy means to concentrate on how you, as the person asking the questions, feel.
4.2.3
4.3What does it mean to practise diplomatic confrontation? (2\
4.4Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A J\ next to the question nu mber (4.4.1
4.4.10\in the ANSWER BOOK. COLUMN A COLUMN B
4.4.10This could originate from an individ ual's obsession with perfection When stress is overwhelming and the victim is unable to cope with it, he /she enters this stage of stress A stress that is shown by the flow of
Q5— Section header —
5.1It is important to appoint the correct employees in the workplace. Not doing so, can be detrimental to the functioning of the organisation.
5.1.1Only state if the statement in QUEST ION
5.1is TRUE or FALSE (1\
5.1.2Explain your answer in QUESTION
5.1.1by stating TWO objectives of the employer during an employment interview. (2\
5.2Each scenario below demonstrates a barrier that an applicant may experience during an em ployment interview. Give word/term for each of the following barriers. Write only the word/term next to the question number
5.2.4\ the ANSWER BOOK.
5.2.1The applicant (interviewee\struggles to understand the question asked.
5.2.2During the interview, the gardener started cutting the lawn outside.
5.2.3After being asked a serious question, the applicant started giggling.
5.2.4
5.3Choose the correct word(s\ from those given in brackets. Write only the word(s\ nex t to the question number (5.3.1
5.3.3\the ANSWER BOOK.
5.3.1In a (structured/sequential\ interview, caref ully planned questions with pre determined preferred answers help in the evaluation after the interview.
5.3.2During the (question and answer/warm up\phase of an interview, the interviewer talked about the weather and whether the interviewee travelled safely to the interview venue.
5.3.3
5.4Name THREE types of radio and television interviews (3\
5.5What is the biggest difference between radio and television interviews? (2\ [15] TOTAL: 10015
Topics Identified
3
Forms of OwnershipLeadershipBusiness Plan
Mark Allocation
Total100 marks
Sections20 + 15 + 30 + 20 + 15 = 100 marks
Key Information
Qualification TypeDiploma
Paper information
TitleExam Paper
SubjectCommunication
LevelN6
Document typeQuestion paper
Year2019
MonthJune
Pages10
Downloads5
Examination context
Decade2010s
Years ago7y
SeasonWinter (SH)
Start daySaturday
Exam periodJune 2019
Days since exam2,689
About Communication examination preparation
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