Communication And Human Relations N6 — Document

June 2019 — N6 — Communication And Human Relations

N6 2019 Nated Business

↓ Download PDF 📄 356.6 KB

Preparing document

📋 Document Analysis

⏱️ 3h 📄 9 pages 📝 38 items found

See full analysis

Questions — A Preview of What to Expect in the Document

This section provides a quick preview of questions from the document. It may not display every question or the complete wording of each one. For the full content, including diagrams, tables and other information, view the original PDF above.

Q1— Section header —

1.1Choose an item from COLUMN B that matches a description in COLUMN A Write only the letter (A J\ next to the question number (1.

1.10\ in the ANSWER BOOK. COLUMN A COLUMN B

1.1.10Conflict arising among members of a group A person who communicate easily and interacts very well with

1.3Study the graph below nswer the questions COMMUNICATION PROCESS

1.3.1Name the elements of communication that make up the communication process. (4\

1.3.2Explain the communication process as presented in the graph. (8\

1.450

Q2— Section header —

2.1Indicate whether the following statements are TRUE or FALSE. Choose the answer and write rue or alse next to the question number

1.6\ in the ANSWER BOOK. Correct the answer it is FALSE

2.1.1Biological needs of employees should be met before any other needs.

2.1.2genda is written in point form and not numbered.

2.1.3A notice can be written in memo style.

2.1.4meeting is held annually and managers are tasked.

2.1.5The c overing letter forms the last page of CV and it motivates why a person applying.

2.1.6uorum is needed before major decisions can be made during a meeting and it also control the meeting

2.2Give a term for each of the following description regarding a meeting Write

2.2.5\ in the ANSWER BOOK.

2.2.5

2.3Name FOUR ways in which meeting can be controlled. (4\

2.4Name FIVE main components curriculum vitae. (5\

2.5When training an audience that hearing impair , charts and graphics are normally used. Name FOUR types of charts and graphics that can be used. (4\

2.6

2.7Differentiate between the following personality types:

2.7Introvert personality [50] TOTAL SECTION A:50

Q3— Section header —

3.1Define the term frustration Discuss his/her approach coping with conflict. (2\

3.8Name FIVE factors that influence an employee s human relations and communication skills. [50]50

Q4— Section header —

4.1Explain what grievance is. (2\

4.2Since clients have d ifferent personalities , it means that they should be approached differently. Some clients act aggressively when they believ

4.9Study the following text and analyse the content

4.9.2State FOUR characteristics o good self image that the writ er could possess (4\

4.10Quote from the text to prove that t he writer 's self image has changed (1\

4.11State the ways of communicating and expressing the intensity of emotions that have been used in the text. (3\

4.12State the emotion that you could identify from the circled text. (1\

4.13Quote the words that t he writer uses to acknowledge what the problem had been

Mark Allocation

Sections50 + 50 + 50 + 50 = 200 marks

Paper information

TitleDocument

SubjectCommunication And Human Relations

LevelN6

Document typeQuestion paper

Year2019

MonthJune

Pages9

Downloads4

Examination context

Decade2010s

Years ago7y

SeasonWinter (SH)

Start daySaturday

Exam periodJune 2019

Days since exam2,690

About Communication And Human Relations examination preparation

This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.

How to use this resource for revision

A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?

For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.

understanding question requirements

applying subject knowledge

working under time constraints

checking answers

identifying revision priorities

A practical revision approach

Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.

File details

File size356.6 KB

Pages9

Archived on8 September 2026

File age47d

ContributorFreeMode

FingerprintD05CF7014D5A

Questions and learner discussion

No questions or discussions have been posted yet.