Office Practice N5 — Memo
November 2019 — N5 — Office Practice
N5
2019
Nated Business
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Q1— Section header —
1.1.1Viruses
1.1.2Communication
1.1.3Organogram
1.1.4Security
1.1.5Industrial espionage
1.1.6Reuters
1.1.7Shares
1.1.8Market research
1.1.9Petty cash
1.1.10Traveller s cheques (10 (10\
1.2.10(10 (20\
1.3.10(10 (20\ [50] TOTAL SECTION A:50
Q2— Section header —
2.1Make economical use of lighting, ventilation and communication. Departments that work together must be placed close toge ther. The reception area should be placed in such a way that employees will not
2.2Task record eep a record of all tasks that have been completed. A specific date for comp tion of a task serves as reference. Time sheets ivide the time sheet into separate columns for time, activity, time spent on a task and comments. All daily activities can be
2.3.1Speed can reach its destination in a short period of time Loading capacity size is limited therefore large quantities cannot
Q3— Section header —
3.1.1
3.1.2The management assistant must take care of the routing tasks, type minutes and agendas, make other arrangements and reservations and may even act as interpreter, if the manager speak foreign language.
3.2Train staff to acquire presentation, communication and negotiating skills Encourage self confidence give challenging work Place personnel in positions where it is easy for them to communicate with any other person in the company.
3.3Lack of planning Crises Finding the manager Disorganised manager Unclear instructions Doing too much Unnecessary tasks Redoing tasks Information not available on
Q4— Section header —
4.1The employees feel valued, productivity improves and profit increases Staff will more readily accept responsibility for their tasks if their opinions are taken into account when decisions are made Absenteeism and work apathy are reduced when personnel feel that their
4.2Give full attention to visitors. Quickly assess the situation Use the correct approach Ask the necessary, correct questions Maintain control of the situation Buy furniture of a high quality The furniture must contribute to the safe
4.4Regular health, safety and security checks regarding the handling and transport of it ems should be done. Outgoing and incoming mail registered and one delivery documents must be completed accurately and diligently.
Q5— Section header —
5.1Organising arranging and assigning of tasks, material and people in such a way that together they can effectively contribute to the achievement of the goals. Leading/activating when the planning is put into action and the people
5.2To have more time available With time available, the opportunity is created to develop new skills Other employees are provided with an opportunity to develop Determine the most common mistakes made Develop a training programme, present the programme and evaluate the
5.4.1One person says something that has to be pu t in writing by another person. (Any ONE\ (1\
5.4.2Dictating at typewriter the assistant types as the employer dictates Manuscript this is the correspondence written by the employer in his own handwriting.
Q6— Section header —
6.1Worn and torn carpets as well as small loose carpets with curling corners Slippery floors because of polish or spilled liquid Frayed electrical wires and cables that can cause short circuits Open desk and cabinet drawers.
6.2Walk through metal detector This detector will determine whether a person is carrying any kind of metal articles Should a person carry any metal on him/her, the detector will sound an alarm It is often used as control of
6.3Speed: E fficient transport must bring the product quickly to its destination, e.g. the quality of perishable goods deteriorates quickly. Availability: ransport facilities and terminals must be located at
Q7— Section header —
7.1.10(20\
7.2Show arriving time at work Show leaving time from work Rate per hour they agreed to Overtime information Deductions Communication takes place
Topics Identified
5
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Sections50 + 30 + 30 + 30 + 30 + 30 + 30 = 230 marks
Paper information
TitleMemo
SubjectOffice Practice
LevelN5
Document typeNated Business
Year2019
MonthNovember
Pages9
Downloads6
Examination context
Decade2010s
Years ago7y
SeasonSpring (SH)
Start dayFriday
Exam periodNovember 2019
Days since exam2,535
About Office Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
applying subject knowledge
working under time constraints
checking answers
identifying revision priorities
A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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File size202.3 KB
Pages9
Archived on8 September 2026
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