Office Practice N5 — Document
June 2019 — N5 — Office Practice
N5
2019
Nated Business
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Q1— Section header —
1.1Give ONE word/term for each of the following descriptions by choosing a word/term from the list below. Write only the word/t erm next to the question number (1.1.1
1.1.10\in the ANSWER BOOK. rgonomics; MTN; POLC; clock card; Vodacom; waybill; visitors register; hourly wage system;
1.1.1An a cronym that refers to the management function
1.1.2A book in which the movement of people in and out of the organisation's building is recorded
1.1.3mployee s are paid a fixed tariff per hour regardless of th eir performance
1.1.4Determining the goals and aims that need to be reached within a certain time
1.1.5They control and supervise the messengers and co ordinate messenger tasks
1.1.6The department responsible for dealing with staff .1.7 Extra hours a person works above the minimum prescribed working hours per week
1.1.8A card that is inserted into an electronic machine that resembles a large clock
1.1.9An investment of a fixed amount for a fixed period at a fixed interest rate
1.1.10
1.2Choose a word from COLUMN B that matches a description in COLUMN A. Write only the letter (A \next to the question n umber (2.1.1
2.110 \in the ANSWER BOOK. COLUMN A COLUMN B .1
1.3Various options are given as possible answers to the following questions. Choose the answe r and write only the letter (A \next to the question number (1.3.1
1.3.10\in the ANSWER BOOK.
1.3.1Communication between staff on the same level in an organisation
1.3.2The science that studies the relationship between worker , the furni ture and equipment they
1.3.3Action taken to put a process back on track. Tentative Remedial action
1.3.4Process of arranging people and other resources in such a way that they carry out activities to achieve set goals. Planning
1.3.5Takes place at any stage of planning or organising of activities. Planning Organising Co
1.3.6s of family members, funerals, etcetera. Sick leave Ordinary leave Special leave
1.3.7one decide which tasks may be left out, delegated or combined, and eliminates tasks that waste time
1.3.8List of matters to be deal with on a specific day.
1.3.9The customary and polite manner or rules of doing things in certain situations. Personal affair Punctuality Loyalty
1.3.10A storage of verbal messages for future delivery. Voice mail Internet
Q2— Section header —
2.1Complete the petty cash voucher ADDENDUM attached\by us ing the following information from the books of Khunedi ttorneys
2.2
2.330
Q3— Section header —
3.1
Q4— Section header —
4.1
4.2List FOUR important aspects to consider when an employee goes on leave (4\
4.3Self management includes planning, goal setting, plan of action, follow up, evaluation and cont rol over the project at hand.
4.4Define the term incoming mail. (2\ 402122
4.5The anagement assistant i s responsible for sorting and distributing mail to the relevant departments. Name EIGHT tools
Q5— Section header —
5.1
5.2
5.330
Q6— Section header —
6.1The management assistant ust always be sincere and friendly when receiving visitors. Discuss the guidelines for receiving visitors/courteous behaviour towards the visitors.
6.2Name SIX factors to consider when se lecting a transport system. (6\
6.3Name FOUR different types of credit cards that are generally u se (4\
6.430
Q7— Section header —
7.1Define the following terms:
7.1.1Market research
7.1.2
7.2
7.3
7.4The office chair should contribute to correct itting posture Name the characteristics of a good sitting position
Q2— Section header —
Topics Identified
3
Business EnvironmentsForms of OwnershipLeadership
Mark Allocation
Total150 marks
Sections50 + 30 + 30 + 30 + 30 + 30 + 30 = 230 marks
Paper information
TitleDocument
SubjectOffice Practice
LevelN5
Document typeQuestion paper
Year2019
MonthJune
Pages10
Downloads3
Examination context
Decade2010s
Years ago7y
SeasonWinter (SH)
Start daySaturday
Exam periodJune 2019
Days since exam2,689
About Office Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
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working under time constraints
checking answers
identifying revision priorities
A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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