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Q1— Section header —
1.1List SEVEN causes of electric shock in workshop (7\
1.2Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'True' or 'False' next to the question number (1.2.1
1.2.10\the ANSWER BOOK.
1.2.1Poisoning is an example of nonwork related accidents.
1.2.2Not wearing proper sho es in a workshop can be very dangerous
1.2.3Blisters are typical symptoms of second degree burns.
1.2.4Good and pr oper ventilation can reduce the number of accidents in the workplace.
1.2.5Good and proper lighting can reduce the number of accidents in the workplace.
1.2.6Fire extinguishers should be kept safe in a storeroom to pr event workers from stealing it
1.2.7Ear muffs will en sure that eyes are protected a t all times while working in a workshop.
1.2.8Working on machines with faulty safety devices is a typical example of good house keeping.
1.2.9Third degree burn s involve only the outer layer of the skin.
1.2.10
1.3List FOUR things one should NOT do when tre ating a person with major burns while waiting for emergency medical help to arrive on the scene of the
Q2— Section header —
2.1Briefly describe each the fol lowing terms as used within pens ion and provident fund schemes:
2.1.1Withdrawal benefit
2.1.2Ex gratia benefit
2.1.3
2.2List FIVE benefits available to a medical aid scheme contributor. (5\
2.3.1What is the main purpose of the Unemployment Insurance Fund? (1\
2.3.2How do workers contribute to the Unemployment Insurance Fund? (1\
2.3.3Complete the following statement (a\ unemployment. (1\ (b The Unemployment Insurance Fund (UIF\is paid to the
Q3— Section header —
3.1State FIVE job descriptions you would give to a newly appointed receptionist in your department. (5\
3.2Name FIVE characteristics of a medium company. (5\
3.3Give FIVE examples of functional decentralisation. (5\
3.4Explain each of the following types of communication:
3.4.1Formal communication
3.4.2
3.5Give THREE examples of external communication in an organisation. (3\ [20]20
2.3Answer the following questions on the Unemployment Insurance Fund (UIF\ 4110011
Q4— Section header —
4.1Complete the following paragraph on warranties and guarantees by choosing the correct word from those given in brackets. Write only the correct word next to the question number (4.1.1
4.1.5the ANSWER BOOK. A (4.1.1 warranty/guarant ee\is like an insurance policy as it covers the product (4.1.2 beyond/during\the tested and original manufacture
4.2Give THREE disadvantages of buying at large supermarkets. (3\
4.3Give THREE advantages of budgeting. (3\
4.4Name FOUR types of savings account (4\ [15]15
Q5— Section header —
5.1List SEVEN religions practiced in South Africa. (7\
5.2Supervisor s play a very important role in managing and motivating workers at all times. Name THR EE drawbacks of a supervisor criticising worke
5.3You have been appointed as a general m an ger at Consulting Engineers. State FIVE key managerial functions you will perform.
Q6— Section header —
6.1Define lockout as used within labour r elations. (2\
6.2The Basic Condition s o f Employment Act states that workers are allowed to take leave days. Lis t FIVE types of leave days that workers are allowed to take.
6.3Name THREE objectives of the Labour Relations Act. (3\ 4110011
6.4Various options are given as possible answer to the following question Choose the answer and write only the letter (A D\ next to the question number (6.4.1
6.4.4\n the ANSWER BOOK.
6.4.1A t association of employees designed to improve working conditions. act of gathering together to raise issues with management. association whereby all
6.4.2The government of Sou th Africa has declared 1 May a public holi day following pressure from trade unions.
6.4.3Which ONE of the following services is NOT offered by trade unions: Legal assistance Welfare benefits Physiological needs
6.4.4The meaning of NUMSA National Unio n of Members of South Africa National Union of Material