Applied Management N5 — Document
November 2019 — N5 — Applied Management
N5
2019
Nated Hospitality
Preparing document
📋 Document Analysis
See full analysis
Questions — A Preview of What to Expect in the Document
76
This section provides a quick preview of questions from the document. It may not display every question or the complete wording of each one. For the full content, including diagrams, tables and other information, view the original PDF above.
Q1— Section header —
1.1Choose the information source from COLUMN B that matches the general enquiry in COLUMN A. Write only the letter (A F\ next to the question number (1.1.1
1.1.5\ the ANSWER BOOK. COLUMN COLUMN
1.1.5Tickets for theatre shows Transportation needed to the airport f m the hotel Location of places of interest Cash a cheque
1.2Define each of the following terms relating to reservations:
1.2.1Room nights (3\
1.2.2Commissionable bookings (2\
1.2.3T or P (5\
1.2.4CIP (2\
1.2.5Back to back (2\ 4090605 Copyright reserved
1.3Various options are given as possible answers to the following statements. Choose the answer and write only the letter (A D\ next to the question number (1.3.1
1.3.5\n the ANSWER BOOK.
1.3.1When a receptionist me ntions to a prospective guest: ' We are situated right on the beach' she is
1.3.2unit. Manufacturing costs Food costs Marginal costs Overheads
1.3.3Hotel tariffs, facilities, service times are found Post cards Fliers Posters Brochures
1.3.4obtain maximum revenue A and C satisfy customers needs
1.3.5of room in a hotel would always be price free stationery
1.4Complete the flow chart of the guest stay diagram below. Write only the answers next to the question number (1.4.1
1.4.10\the ANSWER BOO K.
1.4.2(10\ Checks booking details
1.4.3Allocates room
1.4.4Opens bill
1.4.6Passes main and messages
1.4.104090605 Copyright reserved Please turn over
1.5Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'True' or 'False' next to the question number (1.5.1
1.5.6\ the ANSWER BOOK.
1.5.1Accommodation in old age homes attracts VAT on 50% of the value of the charge.
1.5.2Staff meals sold at cost is exempted form VAT.
1.5.3Refundable key deposits attract 14% VAT.
1.5.4Food and beverages sold in a restaurant does not attract VAT.
1.5.5VAT are charged on drinks sold at a bar.
1.5.6Any charges made by hotels to provide transport are exempted from VAT. (6 1\ (6\
1.6Give ONE word or term for the following descriptions. Write only the answer next to the question number (1.6.1
1.6.10\the ANSWER BOOK.
1.6.1A public show of objects or products.
1.6.2All supplies that are not zero rated or exempt are
1.6.3A large meeting of people in a similar industry to discuss products and trends in the industry.
1.6.4A payment made on behalf of the guest.
1.6.5A small group of people meeting to learn more about a specific subject under the guidance of an expert.
1.6.6The document given to a guest after they have paid.
1.6.7A formal gathering of people with the same political interests.
1.6.8The most common way of recording guest s charges is
1.6.9Accommodation and breakfast included.
1.6.10Dollar, ound, uro (10 1\ (10\
Q2— Section header —
2.1Identify and describe the FIVE supporting services below that could be offered at a hotel. (5 2\ (10\
2.2Study the list of functions. housekeeping; restaurant; porter; catering; manager; reception
2.2.1Compile an organogram using the above mentioned functions. (6\
2.2.2Identify this organisation type. (1\
2.3List and describe FIVE areas of personal appearance and hygiene to which receptionist must pay special attention (5 2\ (10\
2.4Give THREE requirements that the prospective guest must comply with to be able to enter into a legally binding contract. (3\
2.5List TEN evening duties that the hotel receptionist is responsible for. (10\
2.6Explain the use of the AIDA model when marketing a hotel. (4 2\ (8\
2.7Name TWO major types of credit card accepted in South Africa. (2\ [50] 409060550
Q3— Section header —
3.1Read the telephone conversation between a prospective guest and a hotel receptionist below and answer the following question Caller: I have been hanging on for 5 minutes! Receptionist: Really? Wow
3.2Describe the FOUR main areas that the hotel product can be divided into , and provide examples for each area (4 2\ (8\
3.3Give FIVE basic rules for selling of accommodation by reception personnel. (5\
3.5Discuss the TWO categories of liquor licences and give TWO examples of each. (2 3\ (6\
3.6What does TGCSA stand for? (4\
3.7Discuss what standards a prospective guest can expect at this establishment. (5\
3.4Name the TWO legal duties owed to any hotel guest by hotels. (2\ 4090605 Copyright reserved
3.8When a request for accommodation is received the receptionist must establish TEN facts to enable the accurate booking and preparation for the (10\
3.9Discuss the procedure to follow when accepting a voucher as method of payment. (5\ [50]50
Q4— Section header —
4.1List any FOUR segments of the hotel market. (4\
4.2Briefly describe FIVE ways to ensure safety on hotel premises. (5\
4.3What is the SATOUR levy? (3\
4.4Differentiate between the vertical and the horizontal abular ledger (4\
4.5Discuss THREE methods of handling tour group registration. (3 2\ (6\
4.6List FOUR benefits to an establishment for belonging to the national grading scheme. (4\
4.7Discuss the liquidity, security and worth of foreign currency as a method of payment. (3 2\ (6\
4.8List FIVE instances when the hotel cannot be held liable for guests losses. (5\
4.9List FOUR conditions that a hotel bar must adhere to, to be able to serve alcoholic beverages. (4\
4.10Briefly describe how to process a credit card payment. (5\
4.11List FOUR tasks of a night auditor at a large hotel (4\ [50] TOTAL SECTION B: 150 GRAND TOTAL:50
Topics Identified
4
Business EnvironmentsBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total200 marks
Sections50 + 50 + 50 + 50 = 200 marks
Paper information
TitleDocument
SubjectApplied Management
LevelN5
Document typeQuestion paper
Year2019
MonthNovember
Pages9
Downloads6
Examination context
Decade2010s
Years ago7y
SeasonSpring (SH)
Start dayFriday
Exam periodNovember 2019
Days since exam2,537
About Applied Management examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
applying subject knowledge
working under time constraints
checking answers
identifying revision priorities
A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
File details
File size404.6 KB
Pages9
Archived on8 September 2026
File age47d
ContributorFreeMode
Fingerprint94298026BFBF
Questions and learner discussion
Log in to ask a question or leave a review.
No questions or discussions have been posted yet.