Applied Management N5 — Memo
June 2019 — N5 — Applied Management
N5
2019
Nated Hospitality
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Q1— Section header —
1.1.5EMT Shock Recovery Choking Epilepsy (5 (5\
1.2.5Room and all meals Room and two meals Room only Full tariff for accommodation OR he official or advertised price of a hotel room on which a
1.3.1Some establishments that sell alcoholic beverages for on site consumption, such as bars or restaurants, may also allow patrons to bring their own alcohol purchased from elsewhere. That alcohol is usually subject to an opening fee.
1.3.2Public liability is a legal term for the responsibility of a business to pay for damages to a member of the public if damage or injury
1.3.3Overbooking is a common practice in the travel and hospitality sectors, in which it is expected that some people will cancel. Est ablishments sell more units than what is available. The practice of overselling aims to ensure that 100% of available
1.4.1External
1.4.2Internal
1.4.3Internal
1.4.4External
1.4.5External (5\
1.5.10(10 (10\
1.6.10ayee rawer rawee earer rder rossed pen ishono red
1.7.1Anders (1\
1.7.2Tim (1\
1.7.3(2\
29.03.11(1\
1.7.560] TOTAL SECTION A:
Q2— Section header —
2.1Determine the exact nature of the information required Organise the office so that all sources of information is on hand Know the hotel layout, staff and facilities Show interest Keep eye contact Keep good tone of voice and volume
2.4Enquiries Repeat visits Local newspapers Unusual booking patterns Cancellation by either client or hotel Alterations to terms of the contract by the hotel Liability for the guest' s property
2.6List all bills over a certain figure for attention of the head cashier who then checks the booking details to establish the status of the guest Investigate registration of c hance guests
2.7Registration documentation Content of the room and luggage [45]45
Q3— Section header —
3.1.1Unique sales proposit ion something special/different For example: overed parking/night porter serves food at any time/restaurant mentioned in 'The Good Food Guide'
3.1.2Automatic sales For example: Guest takes what is offered at rate quoted
3.1.3Bettered sales For example: Suite in stead of a double room etera
3.1.4Created sale For example: Dry cleaning/ hairdressing etera
3.1.5
3.2Attentive good listener Make eye contact Good tone of voice and volume Use guest' s name when
3.3Friendly welcoming manner guest feel unwelcome Attentive good listener : make mistakes Make
Q3— Section header —
3.5(2\
3.6Departmental notifications Change of rooms House list Departure list Large group/ten day forecast EMT list Guest history card Daily summary sheets
3.4.8
3.7Billing office/a ccounts department Cashier Head porter Switchboard/t elephone department Housekeeping Kitchen/r estaurant manager
Q4— Section header —
4.1Guest bills should be kept up to date Sales of different departments should be identifiable Balancing should be possible Control checks should be possible The system should be easy to operate The system should be economic
4.2.1Lien right (1\
4.2.2She acted within the law as she is not all owed to (1\ etain rental/hire purchased car
4.3Selling outside sales times Receiving deliveries after hours Unfit manager Changing the bar structure without the liquor board knowing Employing criminals
4.4Air con ditioning Lighting Audio visual facilities Loading entrance Telecommunication services
4.5Foreign currency Cheques Credit card Debit card EFT Traveller's cheques Account/Ledger Voucher
4.6egotiation of special rates Design packages attractive to sell at good price and profit for both the hotel and the agent Hotels demand a long lead time Sliding scale pricing to encourage larger numbers of rooms sold
Topics Identified
3
Business EnvironmentsBusiness FunctionsLeadership
Mark Allocation
Sections45 + 50 + 45 = 140 marks
Key Information
Qualification TypeDiploma
Paper information
TitleMemo
SubjectApplied Management
LevelN5
Document typeNated Hospitality
Year2019
MonthJune
Pages8
Downloads6
Examination context
Decade2010s
Years ago7y
SeasonWinter (SH)
Start daySaturday
Exam periodJune 2019
Days since exam2,691
About Applied Management examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
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For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
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working under time constraints
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A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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