Applied Management N4 — Document
November 2018 — N4 — Applied Management
N4
2018
Nated Hospitality
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Q1— Section header —
1.1Explain the following terms and give an appropriate example where possible:
1.1.1Reward authority (2\
1.1.2Coercive authority (2\
1.1.3Expert authority (2\
1.1.4Legal authority (2\
1.1.5Standing plans (1\
1.1.6Single plan (1\
1.1.7Rules (1\
1.2Distinguish between the following control techniques or measures of control.
1.2.1Observation
1.2.2Audit and revision
1.2.3Standing rules, orders and procedures
1.2.4Oral communication
1.2.5
1.3Identify the departments/sections that are responsible for the following tasks in a hotel:
1.3.1Production of quality m eals
1.3.2Rendering excellent service and creating relaxing atmosphere for clients
1.3.3Sell accommodation and offer friendly service
1.3.4
1.4Choose the step in strategic plannin from COLUMN B that matches the description in COLUMN A. Write only the letter (A H\ next to the question number (1.4.1
1.4.7\n the ANSWER BOOK. COLUMN A COLUMN B
1.4.7t i s the starti ng point of all other planning processes and centre around the reason for the existence of the organisation Determine the present strong
1.5Give ONE word /term for the following descriptions. Write only the word/term next to the question number (1.5.1
1.5.5\the ANSWER BOOK.
1.5.1Establishes the relation between staff members of the organisation.
1.5.2Serve as guidelines to solve routine prob lems It is an effective instrument to coordinate and control routine actions.
1.5.3Clear objectives are important motivators and encourage teamwork.
1.5.4Takes place vertically between the different management levels.
1.5.5
1.6Choose a description from COLUMN B that matches the advantages or disadvantages of staff organisation in COLUMN A. Write only the letter (A next to the question number (1.6.1
1.6.5the ANSWER BOOK. COLUMN A COLUMN B
1.6.5Two advantages of line organisation Two disadvantages of line and staff organisation An advantage of functional organisation An advantage of line and staff organisation Two disadvantages of
1.7Explain the following terms:
1.7.1Staffing
1.7.2Technical skills
1.7.3Interpersonal skills
1.7.4Conceptual skills
1.7.550
Q2— Section header —
2.1Fast food and accommodation outlets are popular and enjoy ed by the working class and those who are in love with travelling . These people enjoy
2.1.1What is a fast food outlet? (1\
2.1.2Give FIVE examples of fast food or take away outlets. (5\
2.1.3Explain how a resort that offers accommodation and other hospitality services can g enerate income or profit (6\
2.1.4Identify FOUR job opportunities that are found in accommodation and fast food outlets. (4\
2.2
2.3Identify the factors that influence coordination. (5\
2.4
2.5Outline FIVE advanta ges of good listening skills. (5\
2.650
Q3— Section header —
3.2Explain the responsibilities of a food service manager to ensure the success of a food service unit. (6\
3.3Give THREE examples of innovative ideas that a food servi ce manager can use in a food service unit to improve food service standards. (3\
3.4Identify FIVE long term or corporative objectives of an organisation. (5\
3.5The first step in the control process is to set standards. o set realistic standa rds, managers should pay attention to certain relevant key achievement standards
3.6Identify the requirements that performance measurements should fulfill when measuring actual performance. (3\
3.7
3.8Give FOUR advantages of budget control. (4\
3.9Management should take human, financial, phy sical and information resources into account when striving to achieve objectives, especially those aimed to improve profits. Discuss how a manager can focus on those FOUR key performance areas of
Q4— Section header —
4.1Identify FIVE barriers that could hinder effective planning. (5\
4.2
4.3
4.4Explain the principles to follow to ensure effective communication in an organisation. (4\
4.5Explain the characteristics that an ideal leader m ust have. (5\
4.6Give THREE reasons why delegation is important in an organisation. (3\
4.7Explain the principles of delegation. (5\
4.8
4.950
Topics Identified
4
Business EnvironmentsBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total150 marks
Sections50 + 50 + 50 + 50 = 200 marks
Paper information
TitleDocument
SubjectApplied Management
LevelN4
Document typeQuestion paper
Year2018
MonthNovember
Pages8
Downloads4
Examination context
Decade2010s
Years ago8y
SeasonSpring (SH)
Start dayThursday
Exam periodNovember 2018
Days since exam2,900
About Applied Management examination preparation
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A practical revision approach
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