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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.5\n the ANSWER BOOK.
1.1.1ONE of t he following is NOT an internal method of communication in an organisation: Relationship with the government Seminars
1.1.2technique that can be used to improve coordin ation Integration
1.1.3Typical long term objectives of an organisation include ONE of the following:
1.1.4De ciding in advance what to do, how to do it, when to do it, and by whom it mu rganising
1.1.5ONE of t he following principle is used in planning: Planning done
1.2Explain the following terms:
1.2.1
1.2.2Innovation 4090605
1.2.3Process
1.2.4Non commercial sector
1.2.5Short term planning
1.2.6Proactive planning
1.2.7Control
1.2.8Coordination
1.2.9Control
1.2.10Productivity standards
1.2.11Standing limits or boundaries
1.2.12Management by objectives
1.2.13Marketing standards
1.2.14Grapev ine
1.2.15
1.4Choose a term from COLUMN B that matches the description in COLUMN A. Write only the letter (A H\ next to the question number (1.3.1
1.3.5\in the ANSWER BOOK. COLUMN A COLUMN B
1.3.5Enterprise belonging to one person Legal entity all business is conducted under one name Two or less than twenty people invest ing
Q2— Section header —
2.1Give SIX reasons why planning is necessary. (12\
2.2Discuss the characteristics of str ategic planning. (14\
2.3Give FOUR steps in operational planning (4\
2.4Explain the factors influencing organising in an enterprise. (10\
2.5Name FIVE factors that influence the span of control in an organisation. (5\
2.6Give the advant ages of centralising organisational functions. (5\ [50]50
Q3— Section header —
3.1Name and describe any FIVE leadership styles. (10\
3.2Give TWO advantages of listening skill which are important in communication (2\
3.3Explain verti cal division o f labour and how it works. (2\
3.4List SIX factors that can inhibit coordination. (12\
3.5.1What are resources (2\
3.5.2Give one practical example of a resource (1\
3.6Discuss the characteristics of an ideal leader. (10\ 3. Explain the following key performance areas of control in an organisation
3.7.1Physical resources
3.7.2Human resources
3.7.3Information resources
3.7.4
3.8Explain how you can set priorities in order to make firm decisions during the formulation of a budget. (3\ [50] 409060550
Q4— Section header —
4.1Management needs to guard against a number of negative in fluences regarding control. Name and describe SIX aspects that can negatively influence con trol in an
4.2Internal and external theft should be prevented in an organisation as it lowers the profits. Giv e FOUR control measures that can be put in place to control theft. (4\
4.3ospitality establishment such as a hot el consists of different sections. Name FOUR sections and their secondary objectives (8\
4.4Distinguish between interpersonal communication and organisational communication. (4\
4.5Give THREE ways in which you can satisfy your client s needs in terms of presentation of food or service rendered in a hotel. (3\
4.6Name FIVE human resour ces in a hospitality industry and give ONE responsibility of each of the resources. (10\
4.7Briefly describe what a guesthouse is. (5\
4.8List TH REE types of stock costs. (3\
4.9Explain directing as part of leadership. (1\ [50] TOTAL SECTION B: 150 GRAND TOTAL: 20050