Communication N4 — Exam Paper
November 2020 — N4 — Communication
N4
2020
Nated Business
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Q1— Section header —
1.1Indicate whether the following statements are TRUE or FALSE by writing only 'T rue or 'F alse
1.1.5 \in the ANSWER BOOK.
1.1.1During mass communication the message is usu ally a deliberate, mass orient ed utterance.
1.1.2The receiver of the message is also known as the source of the message.
1.1.3To encode means to get the message across.
1.1.4A frown is an example of verbal feedback.
1.1.5
1.2State FIVE advantages of effective listening skills. (5\
1.3Name the category of communication in each of the following situations:
1.3.1You and your colleague discussing the work to be completed today
1.3.2
1.4Name the type of verbal communication in each statement below:
1.4.1A newspaper report on the statistics of AIDS in South Africa
1.4.2Shirley phoning her manager to inform him/her that she is sick and will be absent from work
1.4.3
1.5Briefly discuss non verbal communication under the following headings and give ONE example of each:
1.5.1Kinesics
1.5.2
1.6Before Mary leaves for work, her husband takes her h and and gives her a loving hug. Their two children see this and dec ide they also want to join in. The fami ly stand
1.6.1Name and provide an example from the above scenario of the different communication zones. (10\
1.6.2What do you think of Joe s behaviour? Refer to the different proxemics zones in your answer. (3\
1.7In 1960 Roman Jacobson d eveloped a communication model. Briefly explain the following elements of his model and their interaction:
1.7.1Transmitter
1.7.2Receiver
1.7.340
Q2— Section header —
2.1Indicate whether the followin g statements are TRUE or FALSE by writing only rue' or ' alse' next to the question number (
2.1.5\in the ANSWER BOOK. Correct the statement if it is FALSE.
2.1.1If you have a negative self image you will also have a negative self esteem.
2.1.2Accent, vagueness, ambiguity, slang and jargon are known as semantic barriers.
2.1.3Sometimes people create communication barriers on purpose. 5140344 Copyright reserved Please turn over
2.1.4Deafness is a physical barrier to communication.
2.1.5
2.2Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A M\next to the question number (2.2.1
2.2.10\in the ANSWER BOOK. COLUMN COLUMN
2.2.10Person belonging to a certain group, nation or culture regards him self /herself as superior to
2.3Briefly explain the following dimensions of self image:
2.3.1The dexterity dimension (skills dimension\
2.3.2
2.4State FOUR ways in which a person can overcome communication barriers in his/her interpers onal and social relationships
2.5State which of Maslow s needs are the cause of each of the following situations
2.5.1The Uber taxi drivers in Johannesburg go on strike and demand safer working conditions.
2.5.230
Q3— Section header —
3.1Give TWO reasons why written communication is importa nt in a business organisation (2\
3.2Informal communication in a company of ten relies heavily on the grape vine. Explain what is meant by this statement. (3\ [5] TOTAL SECTION C: SECTION D: INTERVIEWS5
Q4— Section header —
4.1An employment interview may be regarded as a combined informational and persuasive interview. Explain this statement. (3\
4.2During an interview the interviewee should also be aware of hi s/her non verbal communication. Which non verbal behaviour can be perceived as negative during an interview? (3\
4.3Name FOUR types of questions that may be asked during an interview. (4\
4.4Draw a diagr m/graph to show the interview as a communication process. (10\ [20] TOTAL SECTION D: 2020
Q5— Section header —
Topics Identified
3
Forms of OwnershipLeadershipBusiness Plan
Mark Allocation
Total100 marks
Sections40 + 30 + 5 + 20 + 5 = 100 marks
Paper information
TitleExam Paper
SubjectCommunication
LevelN4
Document typeQuestion paper
Year2020
MonthNovember
Pages7
Downloads6
Examination context
Decade2020s
Years ago6y
SeasonSpring (SH)
Start daySunday
Exam periodNovember 2020
Days since exam2,169
About Communication examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
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For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
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A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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