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Q1— Section header —
1.1.10
1.2.10
1.3.1[Source: Succeed in Management Communication N4, Oxford Sender/Transmitter encodes Message Channel Receiver decodes Feedback Noise
1.3.2(a\ (b\ (c\ (d\ Communication between two or more people Communication that you have with yourself Naledi talking to or greeting Nthando/any relevant quote or example from the scenario where it is clear that Nthando and
1.3.3Personality Emotions Frame of reference (Gi ve marks for any relevant explanation that proves that Ntando's emotions had a negative influence on the way in which she communicated with Naledi.\ (1\
1.3.6rather than to convey meaning. (3\ [40]40
Q2— Section header —
2.1It is a positive (Any relevant answer. Students mus t be able to identify that Paul has a negative perception or that he is critical of himself and they must be able to prove it from the cartoon. (2\
2.4Paul should Set goals that are grounded in his strengths and weaknesses. Avoid people that make h im feel useless Control his feelings by deciding to be happy as far as possible
2.5Physical/Physiological ne (1\
2.6.1The employer must ensure safe working environment/a pension scheme/job security e.g. by tightening up security in the organisation
2.6.2He/she should allow employees to hold social functions/welcoming new employees/holding t eam building activities.
2.6.3He/she should promote/award/give incentives to long serving employees.
2.6.4
2.7Attitude Background Education and traini Intelligence Interests Needs Personality controlling and usually limiting of general access to something
2.9The secretary controls access to and who gets appointments with the president of a company. (1\ [30]30
Q3— Section header —
3.1Mrs Motsumi/The interviewer (1\
3.2Mr Radebe/The applicant (1\
3.3.1How old are you now?
3.3.2Tell me about yourself./What are your strengths?
3.3.3You mention that you have good communication skills. Can you give me a practical example from your previous workplace that illustrates this point?
3.3.4
3.4Punctuality do not be too early but never be late. Posture should show that you are confident and have a positive self image. Leaning back or slouching in your cha ir could be interpreted as arrogance or laziness, while leaning too far forward can also come across
3.5A combined interview while the interviewer is obtaining information, the applicant tries to persuade the interviewer in both his behaviour and his
Q4— Section header —
4.1The educational function/educate The entertainment funct ion/entertain The advertising function/advertise The service function/render a service The cultural function/promote culture [5]5
Q5— Section header —
5.1Private meeting/Formal meeting/General meeting (1\
5.2.1The minimum number of people who need to be present at a meeting.
5.2.2Words written exactly as they are spoken.
5.2.3
5.3He announces the voting results e has the power of casting vote (Any (1\ [5] TOTAL:5