This section provides a quick preview of questions from the document. It may not display every question or the complete wording of each one. For the full content, including diagrams, tables and other information, view the original PDF above.
Q1— Section header —
1.15
Q2— Section header —
2.1False
2.2False
2.3False
2.4True
2.5True
2.6True
2.7False
2.8False
2.9False
2.10True
2.11False
2.12False
2.13True
2.14True
2.15False (15 15] TOTAL SECTION A:
Q3— Section header —
3.1Inability to cater for large widely dispersed markets Goal confusion, where the goals of the purchasing department a contrary to those of other department
3.2.1Brand name is the part of a brand that can be spoken, including letters, words and numbers.
3.2.2
3.3.1Ensures customer that products are of a uniform quality. Offers protection because it usually identifies the producer. Eases repeated purchase of either the product or spares. Gives greater freedom of choice.
3.3.2E.g.: I only uses OMO washing powder. Or I only drink Coke (Any relevant answer\ (2\
3.3.3Brand loyalty is a term that is used to describe a consumer commitment to buy or use a brand rather than other brands (2\ Product quality Quality of service Speed of service Customer care Sales
Q4— Section header —
4.1roduct does not do what it is supposed to do Product is broken Using the p roduct is difficult or confusing Organisation's service is Organisation service is slow
4.5Be prepared to give and receive feedback Listen to comments from line manager and implement any of his or her recommendations. Hand out copies of the logbook so that everyone can follow the data. Any (8\
4.6Reduces the number of transactions They facilitate the transactions between members They resolve problems Speciality activities are performed Financial advantage
Q5— Section header —
5.1Intermediaries use low priced products to lure people into their shops and sometimes damage the product image. Intermediaries might be unhappy about the allowances that they receive, while producers simply prescribe certain products.
5.2By being memorable By properly managing business By following up with people you have met By using social media By attending conferences By attending community groups By using e mails ny relevant answers
5.3File a document in which you list all the important details of the complaint so that the next employee who handles the complaint knows what is going on. Make a note of whether the problem has been resolved or is still being
5.4Return on investment is the amount of money you make from the investment or profit from an investment. Market share used to explain how much of a specific market for a product belongs to a specific company and is usually expressed as a
5.5Grades a product Promotes the product Gives instruction on the safe use of the product [30]30
Q6— Section header —
6.1Name of the person who made the complain Details of the complain The name of the person who initially handled the complaint The steps taken to resolve the complaint he date of the first complaint Motivation
6.4Speciality Combination Multiple Participation in the purchase decision the more people who are involved in the process, the more complicated it become the longer it take to