Wholesale And Retail NCV Level 2 — Document
November 2018 — NCV Level 2 — Wholesale And Retail
NCV Level 2
2018
NCV Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.5\n the ANSWER BOOK.
1.1.1The a mount of money given to cashiers in the morning before the shift starts to assist them with change is called ...
1.1.2During month ends and when it is busy, cashiers must ensure they have enough ... at the tills tock
1.1.3When daily takings of a cashier shows less er amount than expected, it is called ...
1.1.4One of the following shop floor tasks has an impact on stock levels Counting stock Cleaning Meetings
1.1.5Retailers use ... as a form of displaying stock quipment
1.2Choose a/an item/word from COLUMN B that matches a description in COLUMN A. Write only the letter (A \next to the question number (1.2.1 1.
2.5\ the ANSWER BOOK. COLUMN A COLUMN B
1.2.5Loss of stock An overloaded trolley can cause this Stock displayed within easy reach Process of keeping store neat and tidy
1.3Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only ' rue' or ' alse' next to the question number (1.3.1
1.3.5\ the ANSWER BOOK.
1.3.1An acronym for Fast Moving Consumer Goods is FMSO
1.3.2One of the methods used to display prices is called kimbal tags
1.3.3Retailers within higher Living Standards Measure (LSM\display products using cheaper material
1.3.4Planograms are used as a form of communicating display instructions
1.3.5Sell outs are used to advi e customers that stock is available (5 1\ (5\ [20]20
Q2— Section header —
2.1Explain the concept of supply chain within the context of Maphuthi's tuck shop (4\
2.2Identify the takeholder responsible to serve customers in Maphuti's tuck shop. (2\
2.3Na me the category Maphuthi's tuck shop belongs to. (2\
2.4Name the subsector Maphuthi's tuck shop belongs to. (2\
2.5Identify TWO external stakeholders within Maphuthi's business environment. (2\
2.6Describe how Maphuthi can improve sales during recession. (2\
2.7Name TWO examples of good customer service Maphuthi can offer her customers (2\
2.8Name TWO examples relating to the impact of poor customer service Maphuthi can encounter. (2\
2.9Describe Maphuthi's consumer profile using:
2.9.1Income
2.9.2Location
2.9.3Age
2.9.4Gender (4 2\ (8\
2.10Discuss the difference in the ustomer service experience/ oment o f truth between Maphuthi's tuck shop and Makro. (4\
Q3— Section header —
3.1Provide another name for ales. (2\
3.2Provide TWO examples of how shrinkage can occur in Maphuthi's tuck shop. (4\
3.3Identify TWO processes to be followed when staff witness shoplifting. (4\
3.4he following information is provided: Maphuti tuck shop ales R20 000 Cost of sales R15 000
3.4.1Gross rofit
3.4.2Net rofit efore nterest
3.4.3Net rofit a fter nterest (3 4\
3.5Correct the following incorrect flow of cash process es . W rite the first step next
Q3— Section header —
3.5.1Money and credit cards are kept in the till
3.5.2Cash office clerk prepares cash to go to the bank
3.5.3Customer pays the cashier
3.5.4Change is ordered from bank and delivered to store
3.5.5Cash office clerk makes sure that float is prepared
3.5.6Cash collection guards collect cash
3.5.7Cashier takes her cash drawer to cash office
3.5.830
Q4— Section header —
4.1Identify the TWO methods of recording sales within retail and ive TWO examples each. (6\
4.2Name FOUR methods of payme nt Maphuthi can use at her tuck shop. (8\
4.3Describe how each payment method in QUESTION
4.2is processed at the till. (8\
4.4Provide TWO examples of how Maphuthi can prevent fraud when processing payment. (4\
4.5Provide TWO examples of how Maphuthi can prevent losses when processing payment. (4\ [30]30
Q5— Section header —
5.1Discuss the importance of controlling stock levels within Makro. (2\
5.2Explain the difference between stock counting and financial stocktaking (4\
5.3Name TWO methods of counting stock within retail 4\
5.4Name TWO examples of the impact of counting stock incorrectly (4\
5.5Provide ONE example of why stock rooms are used in Makro (2\
5.6ompar the handling of ill shorts between Maphuti's tuck shop and how Joe Mabuza handles them at Makro. What is the difference? (2
Q6— Section header —
6.1Nam TWO examples of rules Joe should take into account when packing stock in the stock room. (4\
6.2Provide an example of poor stock rotation Joe should avoid. (2\
6.3Compare housekeeping standards of Makro to Maphuti's tuck shop. (4\
6.4Describe the concept erchandising the way Joe should understand it. (2\
6.5Discuss the difference in display methods between high LSM stores and low LSM stores. (4\ 6. Provide TWO types of price display methods. (4\
Topics Identified
1
Business Environments
Mark Allocation
Total150 marks
Sections20 + 30 + 30 + 30 + 20 + 20 = 150 marks
Paper information
TitleDocument
SubjectWholesale And Retail
LevelNCV Level 2
Document typeQuestion paper
Year2018
MonthNovember
Pages8
Downloads2
Examination context
Decade2010s
Years ago8y
SeasonSpring (SH)
Start dayThursday
Exam periodNovember 2018
Days since exam2,901
About Wholesale And Retail examination preparation
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A practical revision approach
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