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Q1— Section header —
1.10\in the ANSWER BOOK.
1.1A ... is formal complaint by an employee concerning a possible violation of the labour contract.
1.2The statement of primary values of an organisation and the ethical rules it expects employees to follow Belief system Values
1.3... consist of combin ed structured learning and work experience components.
1.4Refers to an instance when an employee reports the transgression of a colleague
1.5lement of reactive change that is applicable when management try to put a new product on the market or provide a new service: Process Change
1.6The desired method of setting wages and conditions of employment Freedom of association Collective bargaining Collective agreement
1.7A document that lists the ethical behaviour expected of every member of a par ticular organisation Collective bargaining
1.8A s et of principles, instructions and guidelines which individuals choose to accept and follow Screening and selection
1.9The exclusion of employees by the employer from workplace during labour unrest
1.10Refers to the way various parts of departments of an organisation fit together and how various responsi bilities are shared out amongst the management team
Q2— Section header —
2.10\the ANSWER BOOK. COLUMN A COLUMN B
2.10Integrat ing the work of others through effective and efficient utilisation of resources to achieve or ganisation objectives A planned combination of learning outcome
Q3— Section header —
3.10\ the ANSWER BOOK. accountability policy; cultural diversity; 45 hours; planning; lower management; deadline; constitution; responsibility; confidentiality; organising; leading; designated group;
3.1Refers to black people, wom en and people with disabilities
3.2The maximum number of hours that an employee may work per day for those who work five days or less per week
3.3tate clearly that various rights are important to the people of the country such as human dignity, equal it y and freedom
3.4The obligation of an individual to perform assigned duties
3.5he guidelines of an enterprise which guide manager and workers in making decision
3.6The way in which jobs are arranged in an organisation
3.7Ref ers to the inclusion of people who belong to various cultural groups with different human qualities in the workplace
3.8Enables managers to identify problems before they occur and to think of solutions
3.9Direct, influence and motivate individual s to perform the task allocated to them in order to achieve objective s of an organisation.
3.1010
4.1Identify FIVE main resources that the new CEO of Nokia, Stephen Elop was required to have to perform management functions properly. (5\
4.2To achieve Nokia objectives, Stephen Elop has to delegate some of his functions to subordinate Briefly explain FOUR tasks that Stephen Elop as a CEO of Nokia cannot elegate to subordinate
4.3Name OUR type s of contracts that Elop might enter into with service providers to achieve Nokia objectives. (4\
4.4Elop encourage the use and respect of labour legislation. Briefly explain to Elop aspects covered under Labour Relation Act as one of
Q5— Section header —
5.1Elop terminate employment of two managers in the Nokia mobile phones unit and markets unit and hired new comp etent managers. Other staff members considered this termination as unfair.
1.1Explain THREE conditions under which employment can be terminated by an employer. (3 2\ (6\ 1.
5.2State THREE possible implications for Nokia's employees who fail to adhere to the company's policy.
5.3Elop do es his best to impress Nokia's employees by eradicating bureaucratic decision making and ethical conflict and through the execution of Nokia's new strategy.
Q6— Section header —
6.1Faced with situations like these, managers like Steven Elop can use their plan to change one or more of the five aspects of their companies
6.1.1Explain the term planned change (2\
6.1.2