Tourism Communication N4 — Document
November 2022 — N4 — Tourism Communication
N4
2022
Nated Tourism
Preparing document
📋 Document Analysis
See full analysis
Questions — A Preview of What to Expect in the Document
93
This section provides a quick preview of questions from the document. It may not display every question or the complete wording of each one. For the full content, including diagrams, tables and other information, view the original PDF above.
Q1— Section header —
1.1Identify the following components of the communication process by giving an example from the scenario above
1.1.1The sender
1.1.2The receiver
1.1.3Channel/ edium
1.1.4The message.
1.1.5
1.2Choose a description from COLUMN B that matches a term in COLUM N A. Write only the letter (A F\ nex t to the question number (1.2.1
1.2.5in the ANSWER BOOK. COLUMN A COLUMN B
1.2.11. .2
1.2.5Physical/T echnical barrier Physiological barrier Psychological barrier Semantic barrier Perceptual barrier
1.3
1.4Differentiate between verbal and non verbal communication and give tourism
1.5Give FOUR examples of each of the following non verbal communication situations
1.5.1Visual semiology
1.5.2
1.6Explain the following terms:
1.6.1Gatekeeping
1.6.2
1.7List SIX methods of evaluating feedback, to determine the success of communication. (6\ [40] (5140184\40
Q2— Section header —
2.1
2.2List FOUR factors that have an influence on motivation in the workplac e. (4\
2.3
2.4Does Mickey display intrinsic or extrinsic motivation? Motivate your answer by referring to the scenario above. (2\
2.5Name any FIVE emotions that employees of Five Star Hotel can experience daily. (5\
2.6Name FIVE main factors that cause stress in the workplace. (5\
2.740
Q3— Section header —
3.1Indicate whether the following statements are TRUE or FALSE by writing only True or
3.1.10\in the ANSWER BOOK.
3.1.1The matter in which someone sit and walk reflect an inner motivation.
3.1.2A deodorant is categorised as part of the makeup
3.1.3You should keep your personal belongings out of sight in a small cupboard or drawer in the office.
3.1.4To get rid of bacteria, you should brush your teeth five times a day.
3.1.5two colour shoe is very elegant for office wear.
3.1.6You can wear denim and jeans o daily basis to work.
3.1.7Trousers must always fit well.
3.1.8The colour of the shirt doesn't need to complement the colour of the suit/trousers.
3.1.9When you stand, you should be straight up
3.1.10
3.2Answer the following questions on table manners during a sit down meal.
3.2.1When should you start eating?
3.2.2Where should a lady put her handbag?
3.2.3What should you do when you need to blow your nose?
3.2.4What should you do if you are not sure of which cutlery to use?
3.2.5
3.3Certain personal characteristics contribute greatly towards the type of behaviour or conduct that indicates good deportment in the workplace. Discuss the following persona characteristics for good behaviour.
3.3.1Punctuality
3.3.2Eagerness to learn
3.3.3Friendliness
3.3.4Helpfulness
3.3.5
3.4Decode the following terms:
3.4.1VIP
3.4.2
3.5Discuss the following physical aspects of speech.
3.5.1Modulation
3.5.2Pitch
3.5.3
3.6Name any SEVEN general rules of professional etiquette. (7\ [40] (5140184\40
Q4— Section header —
4.1Explain the following problems in cross cultural communication that Mickey may come across daily.
4.1.1Prejudice
4.1.2Stereotyping
4.1.3Discrimination
4.1.4Ethnocentricity
4.1.5
4.2Identify which non verbal cues are found in the following examples:
4.2.1Mr Brian was running 1 hour late, and Mickey was not happy to wait for that long.
4.2.2Zola and Charlotte are sharing a small office and they have asked the manager for a larger office.
4.2.3Charlotte was very offended when Mr Brian called her by gesturing with a finger.
4.2.4
4.3Discuss the following elements of culture.
4.3.1Beliefs
4.3.2Values
4.3.3Ideas and customs
4.3.4 Attitudes
4.3.5 Norms (5 2\ (10\ (5140184\
4.4As an effective communicator, why should you:
4.4.1Listen effectively?
4.4.2Learn about other cultures?
4.4.3Have a positive attitude?
4.4.4Prevent barriers?
4.4.5Use language with care (5 2\ (10\
4.5ead the following sentence about denotation and connotation and answer the question s that follow
4.5.1Explain the denotative meaning of the word blast
4.5.2
4.6Define the term inter cultural cross cultural communication
Q5— Section header —
5.1TELEPHONE MESSAGE Mr Brian phoned Five Star hotel on the 14 January at 09:00. He wanted to speak to Ms Mickey but she was in a meeting with a client. Carina, the receptionist took the message. Mr Brian wanted to inform Mickey that he will not make it to their meeting
5.2EXPANSION OF CORE NOTES Read the following advertisement and then write a coherent paragraph, using all the information. Sun Rise Hotel In the heart of Magaliesburg Five Star in a mountainous area
Q5— Section header —
Topics Identified
2
LeadershipBusiness Plan
Mark Allocation
Total200 marks
Sections40 + 40 + 40 + 40 + 40 = 200 marks
Key Information
Contact Number014
123 0009
Paper information
TitleDocument
SubjectTourism Communication
LevelN4
Document typeQuestion paper
Year2022
MonthNovember
Pages10
Downloads4
Examination context
Decade2020s
Years ago4y
SeasonSpring (SH)
Start dayTuesday
Exam periodNovember 2022
Days since exam1,440
About Tourism Communication examination preparation
Tourism covers South African tourism attractions, the tourism industry, and customer service. The examination tests knowledge of local attractions, industry terminology, and practical scenario application.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
knowledge of SA attractions
tourism industry terminology
customer service principles
interpreting tourism scenarios
applying tourism regulations
A practical revision approach
Focus on knowledge of local attractions, provincial tourism assets, and industry terminology. The memorandum rewards factual recall alongside scenario-based application.
File details
File size274 KB
Pages10
Archived on8 September 2026
File age46d
ContributorFreeMode
Fingerprint669D643AAD7A
Questions and learner discussion
Log in to ask a question or leave a review.
No questions or discussions have been posted yet.