Hotel Reception N6 — Document
November 2020 — N6 — Hotel Reception
N6
2020
Nated Hospitality
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Q1— Section header —
1.2Indicate whether the following premises require ON CO NSUMPT ION or OFF CONSUMPTION licenc es:
1.2.1Theatres
1.2.2Liquor store
1.2.3Restaurants
1.2.4
1.3Give a brief explanation for each of the following terminology:
1.3.16 p.m. release
1.3.2rrival list
1.3.3Close out
1.3.4Blacklist
1.3.5Double occupancy
1.3.6Net rate
1.3.7Convention rate
1.3.8
1.4Give ONE word or term for each of the following descriptions: 1.
4.1The r eceptionist issues this card to each guest on arrival to complete with details of name and address.
1.4.2Published rate f or a room without any discounts
1.4.3Hotel in which the guests stay en route to another destination
1.4.4 All the departments that are concerned with the accommodation of the hotel
1.4.540
Q2— Section header —
2.1Draw labelled diagram of the org anisational structure of a small hotel. (7\
2.2There are several benefits to accommodation establishments who belong to the star grading programme. State THREE benefits of participating in this scheme. (3\
2.3
2.4One of your duties as manager is to draw up a roster for the various shifts. iscuss TEN duties that should be performed by the night shift worker. (10\
2.5What do the following meal plans entail?
2.5.1American p lan (2\
2.5.2Continental p lan (2\
2.5.3European p lan (1\
2.5.4Modified American p lan 4\
2.6State THREE principles that should be kept in mind when designing the layout of the reception area. (3\ [40]40
Q3— Section header —
3.1Compile a list of TEN desirable qualities and attributes that a hotel receptionist should possess. (10\
3.2Yo u have noticed that the reception area is not functioning as effectively as it used to. Which EIGHT rules should staff members follow to ensure that the reception area remain productive and effective?
3.3Name FIVE ways in which a booking can be made. (5\ 4061066
3.4When receiving a request for a reservation, there is certain information that must be established. State FIVE pieces of information required by the receptionist when makin g a reservation. (5\
3.5Give FOUR advantages of using electronic keys in a hotel. (4\ [40]40
Q4— Section header —
4.1As a receptionist, you have to deal with various enquiries from guests. State TEN reference materials that should be available in a re ception office. (10\
4.2Use the information provided in the TABLE below to co mplete the DAILY SUMMARY SHEET on ADDENDUM A (attached Write your EXAMINATION
4.3Certain lists are prepared and kept by reception to ensure that the needs of the guests and management are satisfied. Des cribe the use and purpose of the following:
4.3.1Call/Papers/EMT
4.3.2Function/Tour list/Ten day forecast
4.3.3Guest history cards
4.3.4
4.4Why is it necessary for an accommodation establishment to have a room status system? (4\ [40]40
Q5— Section header —
5.1
5.2
5.3Complete the bed sheet for 26 September on ADDENDUM B by studying the information below. The rate per room is R850 per night for the room only. ROOM NAME OF GUEST RATES ARRIVAL & DEPARTURE DATES Mr Abernethy
5.440
Q6— Section header —
6.1
6.2Describe in detai l the operation of the Bedroom B ook as a room status system. (6\
6.3You r eceived a call from Sonsie Scott of Eskol Tours requesting a booking for a group called the Miagi Orchestra Players. Use the information below to complete the tour booking form on ADDENDUM C. Reservation made by:
6.4State the procedure that should be followed when the Miagi Orchestra Players depart from the hotel. (4\ [40] TOTAL SECTION B: 160 GRAND TOTAL: 20040
4.2DAILY SUMMARY ate Distribution to: No of
5.3BED SHEET DATE: 26 SEPTEMBER ARRIVAL STAYING DEPARTURES RM NAME NUMBER OF
6.3TOUR BOOKING FORM Booking date: Contact person: Tour o perator: Group name: Telephone no: mail/Fax no:
Topics Identified
1
Leadership
Mark Allocation
Total200 marks
Sections40 + 40 + 40 + 40 + 40 + 40 = 240 marks
Key Information
Contact Number031
131 4645
Email Addresssons@eskol.org.za
Paper information
TitleDocument
SubjectHotel Reception
LevelN6
Document typeQuestion paper
Year2020
MonthNovember
Pages10
Downloads3
Examination context
Decade2020s
Years ago6y
SeasonSpring (SH)
Start daySunday
Exam periodNovember 2020
Days since exam2,168
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