Hotel Reception N6 — Memo
June 2021 — N6 — Hotel Reception
N6
2021
Nated Hospitality
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Q1— Section header —
1.1.1Concierge
1.1.2Night udit
1.1.3Density hart
1.1.4Back back
1.1.5
1.2.10
1.3Date and time of arrival Date of departure Length of stay Room type required Method of payment Any other requests Special details, e.g. frequent flyer or frequent guest Do not eat
Q2— Section header —
2.1Complete the application form obtainable from SATOUR Indicate the type of accommodation . Complete the i nformation regarding the establishment as well as personal information regarding the owner on the form
2.2The license holder can decide whether /she will allow it or not /she can decide whether /she would like to charge a corkage fee
2.3Fire not caused by negligence of the innkeeper or staff at the hotel An armed robbery but not ordinary housebreaking or theft Misconduct or negligence of the guest Ensure that booking card/book is completed correctly
2.4.2Ask guest for details of booking Check all records Check whether reservation was not made under name of company
2.5You cannot process the registration while the guest is checking in. The guests may complete the register incorrectly. Ink and handwritings differ; neatness of the register is affected. Register provides information to guests about other guests staying at the
Q3— Section header —
3.1Carry out executive functions of the hotel Set budgets Compil sales plans and selling objectives Enforc operating systems Plan, manag and lead the staff allocated to them Solve problems and deal with complaints
3.3RECEIPT FOR VALUABLES NAME ROOM NUMBER DATE Mr Sithole Any date DESCRIPTION ESTIMATED VALUE
3.4Hotel is obliged to keep valuables such as money for safekeeping Strong envelope is handed to guest Guest places property in envelope Cashier marks the envelope with the name of guest and room number Issues receipt for the envelope
Q4— Section header —
4.1.1Allocating rooms to guests Answering queries from guests Taking reservation requests over the counter and phone Supplying information to guests
4.1.2Accepting payment for guests bills Dealing with currency exchange Allocating and managing safe deposit boxes Handling the cash float for other cash departments Reconciling a l cash received and depositing the monies at the
4.3.1
4.3.2Cards are completed en route to the hotel When party arrives, cards are handed to the receptionist in exchange for keys
4.3.3Done as group arrives ime consuming Can cause congestion around the reception desk Check that all extras are charged to the bills and paid Check that all keys are handed in Clear all the baggage from the
Q5— Section header —
5.1Speak clearly and distinctly Tone of voice must be friendly Tone should not sound mechanical Answer promptly after two to three rings Keep pen and paper handy to take messages Greet caller pleasantly, and then identify establishment and yourself
5.2Compensate for early departures, cancellations and non arrivals Hotels can determine a safe percentage for overbooking comparing occupancy records of the previous years Aim of overbooking is to balance the extra rooms booked with the non
5.3STOP GO CHART DATE Month May June July August (20\
5.4.2Information on card is confidential If mistakes are made, new card can be issued All guests can simultaneously complete the card (4\ [40]40
Q6— Section header —
6.1Prices must include VAT shown separately Prices must include service charges Traveller is unable to pay a reasonable sum of money Traveller is not in a fit state to be received
6.3RESERVATION FORM Name: SMUTS MR Arrival 10 October Name: SMUTS MRS Departure: 14 October
Topics Identified
1
Forms of Ownership
Mark Allocation
Sections40 + 40 + 40 + 40 + 40 + 40 = 240 marks
Paper information
TitleMemo
SubjectHotel Reception
LevelN6
Document typeNated Hospitality
Year2021
MonthJune
Pages8
Downloads4
Examination context
Decade2020s
Years ago5y
SeasonWinter (SH)
Start dayTuesday
Exam periodJune 2021
Days since exam1,957
About Hotel Reception examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
applying subject knowledge
working under time constraints
checking answers
identifying revision priorities
A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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File size220 KB
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Archived on8 September 2026
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