Hotel Reception N6 — Document
June 2018 — N6 — Hotel Reception
N6
2018
Nated Hospitality
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Q1— Section header —
1.1Give ONE word or a term for each of the following descriptions . Write only the word or term next t the question number (1.1.1
1.1.10\in the ANSWER BOOK.
1.1.1Side by side rooms without a connecting door
1.1.2Average income per room calculated on a daily and monthly basis
1.1.3A date by which provisional bookings have to be confirme
1.1.4A pre payment by a guest to reserve accommodation
1.1.5Accommodation price quoted per person or per room , and m eals charged to the guest s account as they are taken
1.1.6A form issued by travel agents to cover the cost of specified accommodation and meals
1.1.7A room that is out of service for redecorating
1.1.8A guest who checks out before his or her scheduled departure date
1.1.9A special discount rate offered to corporate and business organisations
1.1.10
1.2While walking into the hotel one morning, you notice that the reception area is in complete disorder. Give the receptionist FIVE guidelines that she can foll ow to keep the reception area neat and clean.
1.3Give a brief explanation of each of the following
1.3.1Lead time
1.3.2Demi pension
1.3.3Duplex
1.3.4AP
1.3.5Continental breakfast
1.3.6Amenities
1.3.7
1.4You are training the new night shift receptionist. Explain to her SIX duties that she will have to complete during the shift. (6\ [40] TOTAL SECTION A: 40 SECTION B40
Q2— Section header —
2.1List TEN duties of receptionist in a hotel (10\
2.2Illustrate with the aid of a diagram, the oom ivision structure in a large
2.3You are required to develop a job specification for a receptionist position. Name and discuss EIGHT requirements an efficient receptionist needs to comply with
2.4As a receptionist, you have to deal with different enquiries from guests. Give ONE source of information for EACH of the following enquiries
2.4.1Reservations
2.4.2Geographical locations and p laces of interest
2.4.3Transport infor mation
2.4.440
Q3— Section header —
3.1Name the TWO liquor licen e categories and give ONE example each of an
3.2Give TEN pieces of information that must be collected from a guest during a reservation. (10\
3.3Ms Nkuna, the general manager of your hotel, would like to terminate the hotel s contract with an affiliate partner. Name and explain to her
3.4One of your guests forgot his glasses at home and cannot see the words on the registration card. Assist him in completing the REGISTRATION CARD on ADDENDUM A (attached\
3.5Explain the concept of T&P reservations (4\ [40] (4061066\40
Q4— Section header —
4.1One of the hotel genera l workers fell from the ladder while trying to fix a leaking roof. He is now considering legal action against the hotel for injury on duty. Explain to him the
4.2Give FOUR terms that should be included in a booking contract. (4\
4.3
4.4.1Explain in detail how an electronic key system operates (2\
4.4.2
4.5ocal tour company request an accommodation quote for a tour they are planning later in the year. Wh at factors do you need to keep in mind when quoting for the tour?
4.6What steps would you take when confronted with a no trace reservation? 4\ [40]40
Q5— Section header —
5.1Use the information below to complete the DENSITY CHART on ADDENDUM B (attached\ NAME OF GUEST ROOM DATE OF ARRIVAL AND
5.2An argument has erupted in the rec eption area about the best registration method to use when the tour group arrives , and you need to calm the situation Name, and explain in detail
5.340
Q6— Section header —
6.1
6.2Study the information below and c omplete the BED SHEET for 2 0 August on ADDENDUM C (attached\ ROOM
6.340
3.4REGISTRATION CARD SURNAME MR/MRS/MISS FIRST NAMES ARRIVAL DATE DEPARTURE DATE ADDRESS TELEPHONE NUMBER NATIONALITY
5.1DENSITY CHART AUGUST Room 5/8 6/8 7/8 8/8 9/8 10/8
6.2BED SHEET DATE: 20 August DEPARTURES DEPART DATE RATE NUMBER OF GUESTS
Topics Identified
2
Forms of OwnershipBusiness Plan
Mark Allocation
Total200 marks
Sections40 + 40 + 40 + 40 + 40 + 40 = 240 marks
Key Information
Contact Number021
564 7897
Paper information
TitleDocument
SubjectHotel Reception
LevelN6
Document typeQuestion paper
Year2018
MonthJune
Pages10
Downloads5
Examination context
Decade2010s
Years ago8y
SeasonWinter (SH)
Start dayFriday
Exam periodJune 2018
Days since exam3,055
About Hotel Reception examination preparation
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