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Q1— Section header —
1.1Indicate whether the following stateme nts are TRUE or FALSE by writing only 'True' or 'False' next to the question number (1.1.1
1.1.10\in the ANSWER BOOK. Correct the statement if it is FALSE
1.1.10Application softw are is the program that operates the hardware system of a computer. Food supplies for the kitchen are a fixed cost for the hotel. The minimum stock level is the level reached when an order must
1.2Write down the SIX M's relating to guesthouse with a suitable example of each. (6
1.3Give a clear description of each of the following concepts:
1.3.1Standardised recipe 1.
3.2Work measurement
1.3.3Intensive selection 4090576 Copyright reserved Please turn over
1.3.4Human resources plan of the hotel
1.3.5Collective bargaining
1.3.6
1.4Complete the following sentences by writing only the missing words next to the question number (1.
4.11.
4.3\n the ANSWER BOOK.
1.4.1Act makes provision for the registration of trade unions, employee organisations and industrial councils.
1.4.2The process is voluntary or compulsory when a deadlock for a dis pute has been reached and the decision reached is then binding for both parties.
1.4.3together to set specific objectives for the employee to achieve. (3 2\ (6\ [50] QUESTION Good communication and correct division of tasks are important for healthy labour50
2.1Study the organogram of hotel below and answer the questions General Manager Food and Beverage Manager Front of House Manager
2.1.1On w hat management level does Mrs Qaba the General Manager, function (1\
2.1.2What type of management function does Mrs Qaba perform? (1\
2.1.3Give TWO examples of the management functions Mrs Qaba performs at the hotel. (2\
2.1.4What is t he most important skill that Mrs Qaba needs as General anager (1\
2.1.5What type of communication flow is used when Mrs Qaba sends financial report via email to the
2.1.6What type of communicat ion flow is used when the receptionist and housekeeper discuss a work related problem
2.1.7What type of communication flow is used when the eceptionist has a meeting with the
2.1.8List TWO main types of co mmunication barriers (2\
2.1.9Briefly explain how Mrs Qaba as a sender will encode the financial report when sending it to the estaurant manager. (2\
2.2
2.3Answer the following questions about job analysis
2.3.1Define job analysis. (2\
2.3.2List the TWO documents included in a job analysis. (2\
2.3.3
2.4.1Define method study (5\
2.4.2List FIVE areas where method study can be applied in the workplace. (5\
2.5Briefly describe how the following factors relating to lighting in the hotel can impact on the productivity of staff:
2.5.1Brightness of lighting and glare in the kitchen (4\
2.5.2Distribution of lighting in the reception area (2\ [50] 409057650
Q3— Section header —
3.1
3.2
3.3
3.4
3.5Answer the following questions about marketing
3.5.1Describe marketing orientation (2\
3.5.2
3.5.3Name the FOUR s of marketing and give an example of how each is applied to the hotel.
Q4— Section header —
4.1Explain what the micro environment of the hotel involves. (2\
4.2List any SIX m icro environment aspects that are important to the hotel. (6\
4.3
4.4Answer the following questions regarding control
4.4.1Define control. (2\
4.4.2Name FOUR reasons why control is important at the hotel. (4\
4.4.3
4.5
4.650