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1.1Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'True' or 'False' next to the question number (1.1.1
1.1.10\the ANSWER BOOK. Correct statement if it is FALSE.
1.1.1Human resource management deals with the manpower needs of an organisation.
1.1.2Recruitment deals with the introduction of new employees to the organisation.
1.1.3Procurement management is the acquisition of required material for production processes.
1.1.4Marketing management deals with building relations with internal and external groups.
1.1.5Productivity is the relation between the input of resources and the output of goods and services.
1.1.6A grievance procedure is a method of upward communication.
1.1.7Communication with staff by means of a business newsletter is a form of external communication.
1.1.8A recognition agreement includes the disciplinary procedure in an organisation.
1.1.9Human resource maintenance includes aspects such as training, promotion and job enrichment.
1.1.10Using a structured questionnaire is part of a job specification compilation. (10 2\ (20\ 4090576
1.2Give a clear description of each of the following:
1.2.1Discipline in the workplace
1.2.2Diagonal communication in the workplace
1.2.3Labour r elations
1.2.4Master budget
1.2.5The Occupational Injuries and Diseases Act
1.2.6Observation as a job analysis method
1.2.7The TWO steps of the intensive selection process
1.2.8Meal pattern
1.2.9The use of t he rblig symbols in the workplace
1.2.10Target group of a business (10 2\ (20\
1.3Read the information in the scenario in
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1.4Briefly describe TWO reasons why Mrs Peters must market her business frequently. (2 2\ (4\ [50] 409057650
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2.1Choose a n example from COLUMN B that matches a type of test in COLUMN A. Write only the letter (A E\next to the question number (2.1.1
2.1.5\ the ANSWER BOOK. COLUMN A COLUMN B
2.1.5Performance test Aptitude test Personality test Intelligence test Interest test
2.2Mrs Peters organises regular meetings to ensure that all staff members are well informed about current events and their requirements. Describe FIVE advantages of effective communication for Mrs Peters
2.3
2.4
2.5Name SIX elements that must be included in a job specification. (6\ [50]50
Q3— Section header —
3.1Describe how work study can be used to improve the following areas in a food factory:
3.1.1Work content of a job
3.1.2Health and safety in the factory
3.1.3Equipment design in the factory 4090576 Copyright reserved
3.1.4Work simplification
3.1.5
3.2Define the term work measurement (6\
3.3Briefly describe SIX advantages of work measurement when Mrs Peters cook is preparing sandwiches for a business meeting of 50 people. (6 2\ (12\
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4.1Name the SIX elements of the marketing mix. (6\
4.2
4.3Mrs Peters must do market segmentation to exactly get to know the needs of her target market so she can satisfy these needs. Briefly describe with examples how Mrs Peters can use psychographic or lifestyle segmentation
4.4
4.5
4.6Name FIVE purchasing methods that a business can use to buy stock. (5\
4.7Complete the following sentence by writing only the missing word(s\ next to the question number (
4.7\the ANSWER BOOK. software performs certain functions on the computer for example to do stock control for the business. (1\