Personnel Management N6 — Document
June 2018 — N6 — Personnel Management
N6
2018
Nated Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.10\in the ANSWER BOOK.
1.1.1Which ONE of the following describe intrinsic motivation
1.1.2Vroom's expectancy th eory: Employees will be motivated to work if
1.1.3Motivation drive s the behavio of the employee to produce quality work:
1.1.4The the sender of the message has relevant information that the
1.1.5ONE of the functions of a long term give i nstability to the
1.1.6Translating message according to the receiver's expectations and other personal characteristics
1.1.7ower is based on an individual's abili ty to access information
1.1.8eference group is cat members that have the same values and attitudes
1.1.9In the p articipative approach the leader takes charge and assume
1.1.10n a cceptable standard of behavio r shared by group members
1.2Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'true' or 'false' next to the question number (1 .2.1
1.2.10\the ANSWER BOOK.
1.2.10Ability and motivation are both necessary to increase performance in the workplace. According to Maslow's theory individuals are only mot ivated by higher order needs such as status. Job design helps employees to concentrate on priority task
Q2— Section header —
2.1What is job design (1\
2.2Outline the purpose of using j ob design as a motivational strategy. (2
2.3Explain FOUR methods that Robert can apply to design a job tha t will influence the motivational level of the em ployees.
2.4Apply Maslow's hierarchy of needs to show how Robert can motivate employees. (15\
2.5Robert's organisation uses MBO as a method of performance management.
2.5.1Name FOUR distinct parts of management by objectives. (4\
2.5.240
Q3— Section header —
3.1Name FIVE common barriers for effective communication in an organisation. (5\
3.2Describe the communication p rocess in an organisation. (4\
3.3Differentiate between formal and informal structure as factors that influence ommunication in an organisation. (8\
3.4Explain the benefits of using functional organisational structure. (8\
3.5Discuss FIVE technique that can be applied by a manager to improve effective communication in an organisation. (15\ [40] AND/OR 411046640
Q4— Section header —
4.1Stat e TWO principles that are required to constitute a group in an organisation. (2\
4.2Explain various ways in which group conflict manifests itself i n an organisation. (4\
4.3Analyse factors that influence the structure of a group in the organisation. (14\
4.4Discuss the FIVE stage model of group development or formation that Ann could apply. (20\ [40]40
Q5— Section header —
5.1State T WO factors that influence an effective decision making process. (2\
5.2he t rait theory of leadership views leader as different from other people and possess
5.3State SIX d ifferences between leadership and management (12\
5.4Hersey and Blanchard's model state that an effective leader will first analyse the situation before implementing an appropriate leadership style. An effective leader is one who adjusts his or her style accurately according to the maturity
Q6— Section header —
6.1Name the objectives of implementing HRIS. (3\
6.2
6.3riefly iscuss the steps tha t Mr. September must follow to i mplement HRIS softw are.
6.4Distinguish between extrinsic and intrinsic motivation (8\
6.5Suggest SEVEN practical guidelines for successful communication in an organisation. (7\ [40] TOTAL SECTION40
Topics Identified
3
Forms of OwnershipLeadershipBusiness Plan
Mark Allocation
Total160 marks
Sections40 + 40 + 40 + 40 + 40 + 40 = 240 marks
Paper information
TitleDocument
SubjectPersonnel Management
LevelN6
Document typeQuestion paper
Year2018
MonthJune
Pages8
Downloads3
Examination context
Decade2010s
Years ago8y
SeasonWinter (SH)
Start dayFriday
Exam periodJune 2018
Days since exam3,055
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