Office Practice N6 — Document
November 2019 — N6 — Office Practice
N6
2019
Nated Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.1\in the ANSWER BOOK.
1.1.1ONE of the symptoms of exhaustion which affect attitude, confidence and thought
1.1.2The rating scale of evaluation where characteristics, behavio r and performanc e are established.
1.1.3uring this phase, the product /service becomes more familiar to consumers and unit sales increases. Maturity phase
1.1.4The process whereby a new employee in the company normally meets a personnel officer and is taken further from there
1.1.5Unwanted, unwelcome or inappropriate sexual comments or suggestions at a workplace. Physical abuse Nepotism Sexual harassment
1.1.6ONE to FIFTY people can start this type of business Utility enterprise Close
1.1.7The process whereby a position is horizontally broaden ed by adding new duties.
1.1.8The type of communication where the supervisor communicates with his/her colleagues and peers on the same level. Downward communication
1.1.9Something that encourages an employee to work harder. Perks Remuneration Car allowance
1.1.10A printed piece of paper that provides space for entering information that is to be conveyed to others. Office form
1.1.11It is NOT ONE of the steps in the training process. Determining the training needs
1.1.12There are NO set or key questions in this type of interview.
1.1.13file containing records that relate to individual transaction that are made day to day.
1.1.14NE of the examples of in service training and development
1.1.15A structure in which people are ranked according to their positio and their level of authority. Level of management Hierarchy
1.2Choose a item word from COLUMN B that matches a description in COLUMN A. Write only the letter (A \ next to the question number
1.21. 2. 5\ the ANSWER BOOK. COLUMN A COLUMN B
1.2.5atchy phrase that explains what the company stands for Class, lifestyle and personality It includes training experience, physical skills and personality raits
1.3Give ONE word or term for each of the following descriptions. Write only the word or term next to the question number (1. .1 1.
1.3.1 This person' role is to protect her/ his boss from unwanted intrusion.
1.3.2The process where by the total market is identified and divided into subgroups or segments with similar needs.
1.3.3A written agreement between the employee and the employer.
1.3.4Refers to money or salary/wage.
1.3.550
Q2— Section header —
2.1.1
2.1.2Outline SIX documents that the HR department should place in each applicant s file.
2.230
Q3— Section header —
3.1Absenteeism does not only mean not being at work It can also mean arriving late, leaving work early, or extended tea breaks or lunch breaks.
3.1.1Discuss SEVEN reasons that might b causes of absenteeism in the
3.1.2Elaborate on SEVEN factors that can assist in reducing or decreasing the rate of absenteeism at work. (7 2\ (14\
3.2Explain what line organisation structure means. (2\ [30]30
Q4— Section header —
4.1
4.2Mention FOUR roles of secretar ies in relation to their managers, and give TWO examples
4.3Why must social media platforms also be scanned these days? (2\ [30] 402123630
Q5— Section header —
5.1Ancient people had different needs to satisfy compared to the complex number of needs of highly dev eloped communication today.
5.1.1
5.1.2The process of satisfying needs can also b e influenced by number of aspects. Discuss FIVE things that management assistant can do to
5.2External recruitment takes place when the company seeks the most suitabl person for the job from outside the company. List SEVEN sources of external recruitment. (7\
5.3Define the term unfair labour practice and provide reasonable example. [30]30
Q6— Section header —
6.1Study the picture below and answer the questio ns.
6.1.1Which picture or depicts transfer? (2\
6.1.2What is the difference between transfer and promotion (2 + 2
6.1.3
6.230
Q7— Section header —
7.1.1
7.1.2
7.2In each and every company the employees expect the secretarial supervisor on all the levels to be able to plan, organi e, activate and control. Briefly explain what each of the above f unctions of management entails.
7.3Explain each of the following concepts.
7.3.1Hacker
7.3.2Paperless office
7.3.3Virus
7.3.4Video conferencing
7.3.530
Topics Identified
4
Business EnvironmentsForms of OwnershipLeadershipBusiness Plan
Mark Allocation
Sections50 + 30 + 30 + 30 + 30 + 30 + 30 = 230 marks
Key Information
Websitewww.eoieuskadi.net
Paper information
TitleDocument
SubjectOffice Practice
LevelN6
Document typeQuestion paper
Year2019
MonthNovember
Pages9
Downloads4
Examination context
Decade2010s
Years ago7y
SeasonSpring (SH)
Start dayFriday
Exam periodNovember 2019
Days since exam2,536
About Office Practice examination preparation
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