Office Practice N6 — Document
November 2018 — N6 — Office Practice
N6
2018
Nated Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question nu mber (1.1.1
1.1.15\in the ANSWER BOOK.
1.1.1A person controlling the flow of communication and access to information on behalf of an organi ation or a person
1.1.2It encourages employees to work harder, for example money and travel ling vouchers.
1.1.3he minimum skills, knowledge, abilities and characteristics required to execute a task ob analysis
1.1.4Age, gender, income and occupation are examples of psychographic factors environmental factors
1.1.5According to Maslow hierarchy of needs, is NOT an example of physiological needs.
1.1.6represent and promote economic and social welfare of their employees/members for example, during strikes.
1.1.7Aggressive people blame others for their bad temperament and try to force their desired behaviour on others.
1.1.8The type of the communication which involves th e transmission of data to create duplicate copies of the original document
1.1.9identifies and distinguishes the goods and services of a supplier from those of competitors. Packaging Pro motion
1.1.10The polite and acceptable way to behave in an office environment Telephone etiquette Netiquette Office etiquette Table etiquette
1.1.11The type of the interview that follows a specific pattern and e ach using assessment forms Standardi
1.1.12The management level that is formed by the board of director s and managing directors Middle
1.1.13A barrier between a secure and trusted internal network and another network that is not seen as secure and truste for example, the
1.1.14The process whereby the Human Resource epartment makes new employees feel at home in the business
1.1.15A term used in abour law to describe an orderly established way of dealing with problems between employees and employers
1.2Choose an it em from COLUMN B that matc hes a description in COLUMN A. Write only the letter (A \next to the question number (1.2.1 1. 2. 5\in the
1.2.5New products and services complement or repl ace product lines to satisfy the need A special set of rules describ ing acceptable
1.3Give ONE word or term for each of the following descriptions. Write only the word or term next to the question number (1. .1 1.
1.3.1Th e process whereby the total market is identified and divided into subgroups or segments with similar needs
1.3.2Something received together with a salary for performing a specific job
1.3.3The tax collecti n agency of South Africa
1.3.4term used when the contract of employment is not terminated but merely suspended for a short period
1.3.5The transfer of duties, authorities and responsibilities by the manager to her/his juniors (5 2\ (10\ [50] TOTAL SECTION A: 5050
Q2— Section header —
2.1Discuss TEN general guidelines concerning proper office etiquette (20\
2.2Mention FIVE things that Lebo should keep in mind when ente rtaining clients at the office during function. (10\
Q3— Section header —
3.1he HR at Eskop C onsulting CC must arrange raining for Lebo and other newly appointed employees as it
3.1.1Briefly explain SEVEN steps to be taken during the training process. (14\
3.1.2Outline SEVEN advantages of electronic v er s traditional filing. (14\
3.2Explain the meaning of the word espionage (2\ [30]30
Q4— Section header —
4.1Refer to the transfer letter in ADDENDUM A and discuss TEN reasons why employees may be transferred.
4.2Staff members who are absent from work on regular basis put the rest of the secretarial team under pressure to take over their duties. Give FIVE reasons why
Q5— Section header —
5.1here is a difference between CV and resume CV in Latin means
5.1.1Discuss SEVEN headings which form part of CV and m ention at least TWO
5.1.2Write CV in full. (1\
5.2Give FOUR unishment methods that can motivat employees to perform their job better.
Q6— Section header —
6.1Study the graph below and answer the questions.
6.1.1Identify the FOUR phases indicated above the graph by the letters
6.1.2Provide brief explanation o what happens during each of the above
6.2Give SEVEN dvantages of email as a method of communication. (14\ [30] 402123630
Q7— Section header —
7.1Barriers to the listening process can be external or internal and prevent you from listening to information Mention TWEL VE possible barriers
7.2Define the following concepts:
7.2.1Data
7.2.2Spam
7.2.330
Topics Identified
5
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total150 marks
Sections50 + 30 + 30 + 30 + 30 + 30 + 30 = 230 marks
Key Information
Email Addressjanesmith@mail.com
Websitewww.zety.com
Paper information
TitleDocument
SubjectOffice Practice
LevelN6
Document typeQuestion paper
Year2018
MonthNovember
Pages10
Downloads4
Examination context
Decade2010s
Years ago8y
SeasonSpring (SH)
Start dayThursday
Exam periodNovember 2018
Days since exam2,900
About Office Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
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A practical revision approach
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