Communication And Human Relations N6 — Document
November 2020 — N6 — Communication And Human Relations
N6
2020
Nated Business
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Q1— Section header —
1.1Indicate whether the following statements are TRUE or FALSE by writing only True or False
1.1.5\in the ANSWER BOOK. Correct the statement if it is FALSE.
1.1.1A pleasant voice should be too soft or too loud to keep the listeners captivated especially in a more professional environment.
1.1.2How can I be so stupid John speaks to himself. This is a good example of interpersonal conflict.
1.1.3Training is expensive hence only new members of employees will be trained.
1.1.4Customer complain s can be regarded as non functional conflict not much attention should be given to negative thoughts because it drags down the
1.1.5
1.2Distinguish between the following two types of meeting s:
1.2.1Public meeting (3\
1.2.2Private meeting (3\
1.3Give clear description of how the following elements form part of the communication process
1.3.1Sender
1.3.2Noise
1.3.3Receiver
1.3.4Channel
1.3.5
1.4Incorporate the elements of communication in
Q1— Section header —
1.5Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A E\next to the question number (1.5.1
1.5.6\n the ANSWER BOOK.
1.5.1Which of the following is not a factor influencing motivation in the workplace? Policy Payoff
1.5.2Do you know who I am? You will be fired next time you don t follow my instruction s, he supervisor yell
1.5.3The elements of the ttention,
1.5.4Which of the following is not an example of verbal communication? Colour codes Application letter Pie chart Road signs
1.5.5Grumpy, overpowering and sometimes appear to be short tempered or rude. This personality type is referred to
1.5.6rite meeting regulations and acts otivate members to attend the meeting
1.6List 10 tips on how to take a business telephone call successfully. (10\ [50]50
Q2— Section header —
2.1Re organi the scheme of information for the cover letter to be more logical for the reader. Write only 2.1.1
2.1.5 in the correct order in the ANSWER BOOK.
2.1.1Emphasise any particular achi evement or experience which may strengthen your chance.
2.1.2Identify the position
2.1.3Promote goodwill
2.1.4Indicate the advertisement to which you are referring
2.1.5
2.2
2.3List the information required under the following CV component s:
2.3.1Skill development (2\
2.3.2Work experience (6\ 5140306 Copyright reserved
2.4Self employment is another means of survival and an opportunity to offer services to a specific target market. To reach the target group, pamphlets can be used
2.4.1Discu ss THREE advantages and THREE disadvantages of using pamphlets. (6\
2.4.2Name TWO other marketing tools except the use of pamphlets and word of mouth. (2\
2.5There are various ways of communicating and technology has been implemented to support the communication process today. Conference facilities in hospitality use audio visual tools to aid communication as part of
2.5.1List OUR types of projectors. (4 .5.2 Explain the use of projectors.
2.5.3State FOUR advantages why it is suitable for presentations. (4\
2.5.4Explain the importance of communication in our everyday li (3\ [50] TOTAL SECTION A: 1050
Q3— Section header —
3.1Determine SIX indicators that suggest a training need. (6 2\ (12\
3.2Specify and explain THREE procedures that need to be followed to plan a successful training program me (12\
3.3Name FIVE needs from Maslow's hierarchy of needs that can be used as a guide for employers to ensure employees are happy. (5\
3.4Give FOUR reasons why it is sometimes necessary to hir a consultant. (4 2\ (8\
3.5Explain how the following stressor can have negative impact on employees
3.5.1Work relationship
3.5.2Work overload
3.5.3Career prospects (3 2\ (6\
3.6Differentiate between an introvert personality and extrovert personal ity (4\
3.7People differ and they make mistakes. State THREE ways how a leader can handle interpersonal conflicts in a work environment without destroying any relationship. (3\ [50]50
Q4— Section header —
4.1Identify FOUR traditional types of media used for job advertisement. (4\ THE INTERVIEW
4.2Give a term to describe non verbal communication spaces. (1\ 5140306
4.3Name and describe the non verbal communication spaces observed in the picture above. (2\
4.4Identify TWO kinesics observed in the picture above that communicat signs of interest to the speaker and g
4.5Point out FIVE key facts how self image could benefit a job seeker to stand out from other candidates. (5\
4.6Define paralinguistic communication (2\
4.7List FOUR paralinguistic factors that improve the voice quality of a speaker. (4\
4.8Explain the importance of voice techniques when communicating orally. (2\
4.9A person's accent can jeopardise one's chance to win an interview. Suggest FOUR hints on how to convey a clear understandable message. (4
4.104.
0.1List FOUR perceptual barriers that might hinder the intention o message during the interview. (4\ 4. 0.
Q4— Section header —
4.11Give TWO categories of interviews and explain their difference. 2\ (4\
4.12What will be the last gesture just at the end of an interview? (2\ [50] TOTAL SECTION B: 100 GRAND TOTAL: 20050
Topics Identified
4
Business EnvironmentsBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total200 marks
Sections50 + 50 + 50 + 50 = 200 marks
Paper information
TitleDocument
SubjectCommunication And Human Relations
LevelN6
Document typeQuestion paper
Year2020
MonthNovember
Pages8
Downloads5
Examination context
Decade2020s
Years ago6y
SeasonSpring (SH)
Start daySunday
Exam periodNovember 2020
Days since exam2,169
About Communication And Human Relations examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
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For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
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checking answers
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A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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