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Q1— Section header —
1.1.8
1.2.10
1.3.1False
1.3.2True
1.3.3True
1.3.4True
1.3.5False
1.3.6False
1.3.7False
1.3.8True
1.3.9False
1.3.10
1.4.1A proposal moved at a meeting.
1.4.2Postponement, ending a meeting before all the business on the agenda has been completed.
1.4.3Authorisation given to a person to vote on behalf of another member who will be absent.
1.4.450
Q2— Section header —
2.1.1Tell everyone you know that you ve always wanted to work for Ask for informational interviews Ask for other names you could contact Field prospects from the news Join a job seeking networking group Post your resum
2.1.2Your appearance Not tailored to the job Poor format and no use of bullets Hand written No accomplishments Contacts and correct email address Lying Having unprofessional photo Folded CV
2.2Type of training Orientation training Adult training Group training (4\
2.3Training improves the level of employees' achievement Less supervision is needed Client satisfaction is enhanced Training c reates loyalty within employees It stimulates employee interest when opportu
Q3— Section header —
3.1.1Physiological need: the need to eat something appetizing.
3.1.2
3.2To maintain sound interpersonal relationship To persuade others To express yourself To maintain good external public relation To consider problems logically and solve them adequately
3.3Use the correct type of communication for the specific situation Be sensitive and tactful towards the other person Be aware of the other person's culture Listen actively Do not interrupt the sender Avoid subjective and emotional language
3.6.1(7\ Food & beverage manager Head waiter Head chef cook
3.6.2Vertical channel it take place in a upward or downward communication flow following the level of authority Horizontal communication take place across the department between people at about the same level of authority
3.7Monthly/frequent meeting Annual general meeting Members must be properly informed The correct person is cheering the meeting Ensure that meeting is properly constituted Preserve and maintain good order and manage the time spent on each
3.11Should be available and provide information if the customer shows interest. (2\ [50]50
Q4— Section header —
4.1Adjust your volume to ensure clarity. Speak in a steady tone of voice to show calm and confidence. Slowing the speed of your speech so it is calm and clear. Varying the quality and intensity of your voice to hold interest.
4.2.1Keep eye contact that give s impression that you are open and operative Tapping on the table Arm folding (2\
4.3Focus on the problem Focus on facts Show interest and involvement in the persons involved Allow time for participation for both parties Be objective and try not to be bias Sexual sfu ction
4.4.2Set realistic goals and plan how you are going to achieve them. Substitute negative thoughts with positive ones. Try to understand and forgive those that have hurt you. Burry all memories of negative experience.
4.5Have regular meeting to discuss ways of improving daily work processes. Give employees a chance to show their initiative. Address poor work performance in the workplace. To maintain sound interpersonal relationships
4.8Threatening Nagging Endless fights critici ing others Bribing to control Pushing or pressurising Interrupting (5\ [50]50