Communication And Human Relations N6 — Document

June 2021 — N6 — Communication And Human Relations

N6 2021 Nated Business

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🎯 200 marks ⏱️ 3h 📄 11 pages 📝 80 items found 📚 3 topics

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Q1— Section header —

1.1Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A G\next to the question numbe (1.1.1

1.1.7\ in the ANSWER BOOK. COLUMN A COLUMN B

1.1.7roblem with the service a business offer for example laundr omat

1.2Complete the following table by giving an example of each of the following types of information from the advertisement. Write only the answer next to the question number (1.2.1

1.2\n the ANSWER BOOK. INFORMATION EXAMPLES

1.2.1Job title (1\

1.2.2Type of company (1\

1.2.3Professional skill required (1\

1.2.4Relevant experience (1\

1.2.5Other requirements (2\

1.2.6Remuneration (2\

1.2.7Closing dat (1\

1.2.8Contact information (1\ 5140306 Copyright reserved

1.3Give the correct term for the descriptions given below or omplete the following sentences by writing only the missing word or words next to the question number (1.3.1

1.3.15\in the ANSWER BOOK

1.3.1Set of rules governing the conduct of an organisation (1\

1.3.2A healthy work en vironment contribute to a happy employee and high (2\

1.3.3The b emotional adjustment (1\

1.3.4than was planned for (2\

1.3.5Any means of disrupting the communication process is a (1\

1.3.6A c ustomer who looks around before making a purchase (1\

1.3.7Emotional respon se to opposition and resistance in achieving what one want to achieve (2\

1.3.8Holding an emotion inside (2\

1.3.9A person (1\

1.3.10A sound that gives emotional meaning to the words of a speaker (1\

1.3.11Public speech is considered to be a/ (1\

1.3.12A means used to represent a message for example company blog (2\

1.3.13Formulation of thoughts into a message (1\

1.3.14A feeling of extreme unhappiness (1\

1.3.15Personality that is calm and ha difficulty relating to people outside oneself (1\

1.4Indicate whether the following statements are TRUE or FALSE by writing only 'True' or 'False' next to the question number (1.4.1

1.4.6\in the ANSWER BOOK.

1.4.1Diagonal communication can be explained as communication between higher level in one department and a lower level in another department.

1.4.2Motivation is a driving force for good performance in a working environment.

1.4.3The function of an inaugural meeting is to start a new organisation. 5140306

1.4.4A formal alteration to a motion is called an adjournment.

1.4.5Members of a meeting expect a meeting to be led by a well dressed, well prepared and well spoken chairperson.

1.4.650

Q2— Section header —

2.1

2.2Draw pointing arrows to illustrate the flow of communication from the porter to the general manager. (4\ General manager Room division manager Assistant manager Financial manager

2.3Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A D\ next to the question number (2.3.1

2.3.4\in the ANSWER BOOK. COLUMN A COLUMN B

2.3.4Reception staff informing the housekeeping manager on the number of sleepovers for the next day eneral manager delegat ing the assistant manager to address

2.4Xolani hopes to be chosen to be a temporary chairperson for the monthly meetings for period of six months. Apparently, the chairperson has

2.4.1

2.4.2Name EIGHT responsibilities and duties of a chairperson. (8\

2.4.3Give EIGHT duties of a secretary before and during a meeting. (8\

2.4.4List FIVE advantages of being a good listener. (5\

2.4.5Name ONE audio device that will assist the secretary to capture all necessary information during meeting. Su bstantiate the answer. (2\ [50]50

3.1Refer functional conflict and nonfunctional conflict and give examples that substantiate the given statements (4\

3.2Give EIGHT tips on how to handle customer complain (8\

3.3Choose a resolution from COLUMN B that matches a complaint in COLUMN A. Write only the letter (A E\ next to the question number (3.3.1

3.3.5\n the ANSWER BOOK. COLUMN A COLUMN B

3.3.5Impolite server Sloppy appearance Meals presented is not what customer ordered Dirty restrooms Angry and loud customer over cold meal served to her

3.4

3.5

3.6Explain each of the following theories with regard to conflict

3.6.1Traditional view

3.6.2Behavioural view

3.6.3

3.7Briefly explain how each of the following types of conflict is experienced

3.7.1Management and staff conflict

3.7.250

Q4— Section header —

4.1Explain the THREE elements of self image as it relates to personal branding. (3\

4.2List FOUR traditional media used to advertise posts. (4\

4.3Explain FIVE images that will show professionalism and demand respect in a business

4.4

4.5Give a communication space that is suitable in each of the following cases:

4.5.1Having business relate conversation with a client in an office

4.5.2olitical speech to the public in a playground

4.5.3Conversation among friends in various places but not in one venue

4.5.4Fran s, who is working n his yard admires a girl passing in the street

4.5.5

4.6

4.7When is an orientation training programme necessary? (2\

4.8List FIVE training barriers that could potentially jeopardise the success of a training programme. (5\

4.9Give FOUR ways to avoid training barriers. (4\ [50] TOTAL SECTION B: 100 GRAND TOTAL: 20050

Topics Identified

Forms of OwnershipLeadershipBusiness Plan

Mark Allocation

Total200 marks

Sections50 + 50 + 50 + 50 = 200 marks

Paper information

TitleDocument

SubjectCommunication And Human Relations

LevelN6

Document typeQuestion paper

Year2021

MonthJune

Pages11

Downloads5

Examination context

Decade2020s

Years ago5y

SeasonWinter (SH)

Start dayTuesday

Exam periodJune 2021

Days since exam1,959

About Communication And Human Relations examination preparation

This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.

How to use this resource for revision

A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?

For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.

understanding question requirements

applying subject knowledge

working under time constraints

checking answers

identifying revision priorities

A practical revision approach

Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.

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