Office Practice N4 — Memo
June 2019 — N4 — Office Practice
N4
2019
Nated Business
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Q1— Section header —
1.1.5
1.2.5
1.3.5
1.4.1050
Q2— Section header —
2.1.5
2.2True A motion must be proposed and seconded A motion must be clearly understood and unambiguous It must f all within the scope of the constitution of the organisation. It must refer to one matter only
2.3If possible, write down the details of the escape route Make a list of all witnesses with their details Nominate a person to handle the press Do not reveal how much money was stolen If personnel are traumatised, they should be given counselling
2.5The minutes of the previous meeting A list of members Letters, memorandums, reports and other correspondence concerning matters on the agenda Copies of correspondence circulated to members Any other im
Q3— Section header —
3.1Stay alert Do not overload the brain Read to understand Repeat what you have read Appl y the technique of mnemonics Attend to
3.2Clarity (speak ing clearly\ Politeness Simplicity and normal tone of voice Proper use of language No e ating while speaking
3.4Proper notice must be given The m eeting must be properly constituted Those present should form a quorum [30]30
Q4— Section header —
4.1A modem can be described as the telephone of your computer An ordinary telephone works by converting the sound of your voice into electrical or digital impulse The receiver's telephone converts these
4.2The size of the organisation alaries tend to be higher in large organisations The field in which the organisation falls alaries in certain business sectors are higher than in o thers Location of the business
4.3Repeat the information Make an a ssociat ion with specific things Make a rhyme out of the information Form acronyms in which you use letters of words yo
4.4Contact the ambulance or medical emergency personnel Loosen tight clothes around the neck, c hest and waist If the person is conscious, it is best to let them sit or lie down with the head and knees supported
Q5— Section header —
5.1.1
5.1.2Adhere to t he constitution and regulations of the organisation Take into account c ommon law Take into account c ustoms and habits
5.2Every department can use the filing system that suits them The confidentiality of information is maintained The filing can be controlled more easily Junior staff can do the filing [30]30
Q6— Section header —
6.1Be courteous, patient and helpful Focus on the voice on the other side of the phone and on the call/caller Use pro per language When a call is received, deal with it as quickly and efficiently as possible
6.2Jewellery Shoes Handbags/briefcase Ties Provide current reading material Do not allow s moking . This message can be conveyed by an elegant sign
6.5Receipts and credit cards Delivery and supplier notes for incoming goods Return notes [30]30
Q7— Section header —
7.1.1At private meetings only members are allo wed to attend, all members have the right to vote and decisions taken are binding
7.1.2ll members of an organisation may attend general meetings all members are allowed to vote at these meetings.
7.1.3It is a formal gathering of delegate s from the different branches or offices of the same organisation
7.1.4It is a public meeting at which a number of speakers give a presentation on a common topic or area of interest
7.1.5
7.2ids are placed on both sides of the tube with the name of the file on em. ubes are usually stacked or placed next to each other on a shelf opular method to stack tubes is to use tubular roll file trolleys that can
7.3The usual s tationery items such as pens and paper Overhead projector Writing board Flip chart Slides/ omputer generated visual
Topics Identified
3
Business EnvironmentsForms of OwnershipBusiness Plan
Mark Allocation
Sections50 + 30 + 30 + 30 + 30 + 30 + 30 = 230 marks
Paper information
TitleMemo
SubjectOffice Practice
LevelN4
Document typeNated Business
Year2019
MonthJune
Pages8
Downloads6
Examination context
Decade2010s
Years ago7y
SeasonWinter (SH)
Start daySaturday
Exam periodJune 2019
Days since exam2,688
About Office Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
applying subject knowledge
working under time constraints
checking answers
identifying revision priorities
A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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File size190.6 KB
Pages8
Archived on8 September 2026
File age45d
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