Office Practice N4 — Memo

June 2018 — N4 — Office Practice

N4 2018 Nated Business

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Questions — A Preview of What to Expect in the Document

This section provides a quick preview of questions from the document. It may not display every question or the complete wording of each one. For the full content, including diagrams, tables and other information, view the original PDF above.

Q1— Section header —

1.1.10

1.2.1Personal Assistant

1.2.2Electronic mail

1.2.3Seminar

1.2.4Petty cash

1.2.5

1.3.5

1.4.1True

1.4.2False

1.4.3False

1.4.4True

1.4.5

Q2— Section header —

2.1Functions of the receptionist Receiving visitors to the office Managing the telephone and the switchboard Do some typing and filing Managing petty cash Control over and maintenance of office equipment

2.5All files will be closed at a time and no time will be wasted by moving up and down The person who is responsible on filing will know the content of a file and handle the documents personally Files can be traced quickly and easily

Q3— Section header —

3.1Filing Negotiations with clients Planning of meetings Control over stationery and office equipment Printing must be black or white with logo of the organisation in colour No photograph may be printed on a business card

3.3Suitability Flexibility Safety and durability Neatness Economic Mining products and services are aimed at exploitation and processing of raw materials and land sliding equipment

3.5Establish the reason for visit Although the visitor is an unwanted he/she should be treated with respect Tell the visitor to leave, if he/she refuse call the security Avoid telling lies to get rid of an unwanted visitor

Q4— Section header —

4.1Preparation Plan in advance for outgoing calls Be in a right place when the call is made e.g. the desk where your pen, note book and client file are at hand Plan in advance and make sure of the following:

4.2Vertical filing Lateral filing Tubular filing Micro graphics Place something soft under the person s head Carefully loosen tight clothing from around the neck Do not give the person something to eat or drink

4.4Telephone number and business address of a client Appointments with colleagues Inquiries that can be kept in a separate diary All information regarding meeting conferences, visit by the manager All important, relevant information that would not fill the diary beyond

4.5Constitution of the organisation is the basic set of rules according to which the organisation should be held. Common law it is the unwritten laws which prevail within a specific community and which have been handed down from generation to

Q5— Section header —

5.1Lateral filing (4\

5.2Orally conversations and informal communication Electronically computer, email and modem Telecommunications telephone, telex and fax machines If a meeting no longer constitutes a quorum and the chairman is not

5.630

Q6— Section header —

6.1All members as well as members can give opinions on matters discussed The aim of the conference is to obtain more information regarding a specific subject or topic with the purpose of solving a problem

6.430

Topics Identified

Business EnvironmentsBusiness FunctionsLeadershipBusiness Plan

Mark Allocation

Sections30 + 30 + 30 + 30 + 30 = 150 marks

Paper information

TitleMemo

SubjectOffice Practice

LevelN4

Document typeNated Business

Year2018

MonthJune

Pages7

Downloads3

Examination context

Decade2010s

Years ago8y

SeasonWinter (SH)

Start dayFriday

Exam periodJune 2018

Days since exam3,053

About Office Practice examination preparation

This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.

How to use this resource for revision

A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?

For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.

understanding question requirements

applying subject knowledge

working under time constraints

checking answers

identifying revision priorities

A practical revision approach

Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.

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File size227.2 KB

Pages7

Archived on8 September 2026

File age45d

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