Management Communication N4 — Exam Paper
November 2022 — N4 — Management Communication
N4
2022
Nated Business
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Q1— Section header —
1.1Name and explain each of the following categories of communication
1.1.1Satellite transmission reach a global audience
1.1.2A sales lady explains the company 's refund policy to a clien
1.1.3
1.2Explain how the following FACTORS influence communication
1.2.1Semantics
1.2.2Reasoning
1.2.3
1.3Choose an option from COLUMN B that matches an item in COLUMN A. Write only the letter (A K\next to the question number (1.3.1
1.3.10\in the ANSWER BOOK. OLUMN A COLUMN B 1.
3.11.
3.21.
3.31.
3.41.
3.51.
3.61.
3.71.
3.81.
3.91.
3.10Encoding Channel Decoding Verbal Symbol Indirect oral Noise Proxemics Tacesics
1.4Read the passage below and answer the questions Thabo works as a receptionist at an NPO ach morning when he
1.4.1What is the formal term for small talk (1
1.4.2Give TWO reasons w hy small talk is a valuable communication skill (2\
1.4.3Thabo is an attentive listener. State TWO facts regarding each of the following: (a\ What makes him an attentive listener (b\ What are benefits of good listening skills
1.5Acoustic semiology is not about what is said but rather HOW it is said. Name and/or complete the following examples
1.5.1Thabo sometimes responds with er or huh when he speaks.
1.5.2He listens without interrupting when clients are speak ing
1.5.3What does Thabo s ACCENT convey about him? (2\
1.5.4The tempo of Thabo s speech means how ... he speaks. (1\ [40] QUESTION 2: INTERPERSONAL COMMUNICATION AND SOCIAL INTERACTION40
2.1THE SELF IMAGE Your self image is how you perceive yourself. These impressions build up over time. It can be positive, boosting your confidence OR negative, making you doubt yourself. The opinion of others is one element which may affect
2.1.1Explain how the media can negatively influence people's self esteem
2.1.2How can family and friends positively influence a person's self esteem? (3\ 5140364
2.1.3Name FOUR dimensions of the self image (how people view themselves\ (4\
2.1.4State FOUR points to help your friend improve his /her self image. (4\
2.2Maslow argues that workers are motivated when their needs are satisfied. Google ranks No 1 in the Happiest Companies Survey
2.2.1'Best place to work! Lots of learning and skills training!'
2.2.2'My wife will receive 50% of my salary for the next 10 years should I die now.'
2.2.3
2.3Explain the term gate keeping and give an example. (3\
2.4Explain the term ethnocentric. (2\ [25]25
Q3— Section header —
3.1A job interview is a COMBINED interview bo th informational and persuasive Explain why the job interview is:
3.1.1Informational
3.1.2
3.2Choose an interview method from the following list that matches each description
3.2.3\n the ANSWER BOOK. portfolio; psychometric; group; face to face; case
3.2.1A traditional interview where parties sit across one an other
3.2.2Computer based test to determine the aptitude of the candidate
3.2.3
3.3An interview is a formal interaction between the applicant and interviewer. Copy and complete the following TABLE in the ANSWER BOOK by tating
3.3.2(TWO\ (3.3.3\ (THREE\ (6 1\ (6\
3.4State TWO possible communication barriers (during an interview\ which can interfere with the performance of the applicant. (2 1\ (2\ [15]15
Q4— Section header —
4.1The mass media is powerful. It informs and educates.
4.1.1
4.1.2
Q5— Section header —
5.1Distinguish between the following:
5.1.1Private meeting
5.1.2
5.2.1The set of rules according to which an organisation is run.
5.2.2A person elected to control and act as referee at a meeting.
5.2.3An accurate and unbiased record of what was discussed at the meeting
5.2.4
5.3Choose the correct option from those given in brackets. Write only the answer next to the question number (5.3.1
5.3.2\n the ANSWER BOOK.
5.3.1A (standing/ad hoc/special\committee is a committee elected for a specific purpose.
5.3.2A meeting is (constituted/convened\hen a notice is sent out. (2 1\ (2\ [10] TOTAL: 1010
Topics Identified
3
Forms of OwnershipLeadershipBusiness Plan
Mark Allocation
Total100 marks
Sections40 + 25 + 15 + 10 + 10 = 100 marks
Paper information
TitleExam Paper
SubjectManagement Communication
LevelN4
Document typeQuestion paper
Year2022
MonthNovember
Pages7
Downloads5
Examination context
Decade2020s
Years ago4y
SeasonSpring (SH)
Start dayTuesday
Exam periodNovember 2022
Days since exam1,438
About Management Communication examination preparation
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