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Q1— Section header —
1.1The main responsibility of a supervisor is to manage team. Name the FIVE functions of managerial position (5\
1.2atural leader will be confronted with many problems or their symptoms unless they change
Q2— Section header —
2.1Complete the following sentences by filling in the missing word or words. Write only the word or words next to the question number (2.1.1 2.
1.5\in the ANSWER BOOK. You intend to draw up plans and program me for the future. Before you can develop the , you must
2.2State any FIVE aspects supervisor need to consider when they car ry out problem
Q3— Section header —
3.1Organising is a key management function. It deals with how team implement an agreed upon plan and what resources are needed. Discuss the importance
3.2A supervisor delegates by entrusting others with the responsibility and authority and by demanding accountability for
Q4— Section header —
4.1Communication is the mutual exchange of ideas and interpretations. Explain FIVE purposes of communication. (5\
4.2Complete the following sentences by filling in the missing word or words. Write only the word or words next to the question number (4.2.1
4.2.5\in the ANSWER BOOK. the audience would use and give explanatory example The greater the
4.3Choose a description from COLUMN B that matches a need in COLUMN A. Write only the letter (A E\next to the question number (4.3.1
4.3.5\in the ANSWER BOOK. COLUMN A COLUMN B
4.3.5Physical or survival needs Security and safety needs Social needs Ego/esteem needs Self
Q5— Section header —
5.1The purpose of control is to ensure efficiency throughout an organisation. Discuss SIX basic purposes of controlling employees. (6\
5.2The controlling process consists of four sequential steps. State the FOUR steps in the correct order. (4\ [10]10
Q6— Section header —
6.1in the orientation of a new ly appointed employee. (5\
6.2Discuss FIVE advantages of on the job training. (5\
Q7— Section header —
7.1Bonus schemes act as incentives to motivate workers for work done. Name FIVE characteristics of a successful bonus scheme. (5\
7.2State FIVE fringe benefits that employees receive besides monetary payments. (5\ [10] 411050410
Q8— Section header —
8.5\n the ANSWER BOOK. COLUMN COLUMN
8.5It is a measure of the degree to which a process, product or The cost incurred to prevent poor workmanship or Search continually for problems Mistakes employees make
Q9— Section header —
9.1Explain the purpose of a disciplinary enquiry. (5\
9.2Management must be aware of workers who have grievances or can develop grievances. Discuss the purpose of a grievance procedure. (5\ [10]10
Q10— Section header —
10.1Industrial housekeeping means a place for everything and everything in its place all the time. Discuss FIVE positive effects of good housekeeping on staff. (5\
10.2Explain the difference between unsafe actions and unsafe conditions (2\
10.3Explain THREE of main tasks. (3\ [10] TOTAL: 10010