Supervisory Management N4 — Document
August 2019 — N4 — Supervisory Management
N4
2019
Nated Engineering
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Q1— Section header —
1.1Draw a chart representing the amount of time the different persons o n the different management levels should spend on management work and on technical work so as to avoid the called management gap.
1.2'Are good leaders born or made?' Motivate your answer. (2 [10]10
Q2— Section header —
2.1Complete the following sentences by filling in the missing word or words. Write only the missing word or words next to the question number (2.1.1
2.1.6
2.2Decision making is regarded by many researchers as the most important of management actions. riefly escribe in approximately 25 words what is involved in decision
Q3— Section header —
3.1An organisational structure is a specific framework of established posts in which people carry out certain actions and are so grouped that they can pursue a common goal. State OUR requirements a formal organisational structure.
3.2Complete the following sentences by writing only the missing word r words next to the question number (3.2.1
3.2.6\ in the ANSWER BOOK. The following are the characteristics of a line organisation: Authority is vested in one (3.2.1\ ... and staff only receive (3.2.2\ ... from the head and report back to him /her One person is
Q4— Section header —
4.1Explain what communication is. (3\
4.2Discuss the principle of 'line loss' as a guide in promoting effective communication. (4\
4.3Name THREE principles of motivation which a supervisor should use to inspire and encourage his/her team to achieve the objectives of the company. (3\
4.4Choose a description from COLUMN B that matches an item in COLUMN A. Write only the letter (A E\ next to the question number (4.4.1
4.4.5\ in the ANSWER BOOK. COLUMN A COLUMN B
4.4.5Job enlargement Job enrichment Job rotation Satisfaction Job design
Q5— Section header —
Q6— Section header —
6.1The foundation of systematic, structured job training has FOUR cornerstones. Draw a diagram that illustrates the process of structured job instruction. (6\
6.2A conference is a meeting of a small group of people (15 20 persons\ in which the leader seeks to develop knowledge and understanding by obtaining a considerable amount of oral participation from trainees or students.
Q7— Section header —
7.9\ in the ANSWER BOOK.
7.1This involves simply a fixed rate of pay by the hour for a defined and agreed standard of daily performance. (1\
7.2With the influence of scientific management, management began to look for 'more efficient' methods of working, and offered to pay, n ot what had been agreed upon as the price for the job, but what was a 'fair' price based on
7.3Provided that the worker meets the targets set, he /she is gua ranteed a regular weekly wage. I /she fails consistently to reach the required standard, the worker is transferred to a less demanding job at a lower
7.4There is no incentive to exceed the predetermined level of output. (1\
7.5he workers can either spread out the work and stay busy as the day wears on or stop working altogether when they have done their quota for the
7.6Not only could a rate fix per piece, but also an acceptable rate of production. (1\
7.7Work measurement is used to establish the time standards for each job. (1\
7.8This 'acceptable rate' is called the 'standard time' and attracts a 'base rate payment'. (1\
7.9This plan is essentially the same as piecework with a guaranteed minimum, with the exception of the fact that the standard is expressed in time instead of money. (1\ [10]10
Q8— Section header —
Q9— Section header —
9.1Describe the difference between disciplinary procedures and grievance procedures (5\
9.2Indicate which of the following situations would be regarded as PROCEDURALLY UNFAIR or SUBSTANTIVELY UNFAIR reasons for an unfair dismissal. Choose the answer and write only 'Procedurally unfair or 'Substantively unfair' next to the question number (9.2.1
9.2.5\ in the ANSWER BOOK.
9.2.5After the imposition of the sanction, there was no consideration of the special circumstances such as the previous record of the employee. The employee i s unaware of the nature of his /her offence. The sanction imposed on the employee is
Topics Identified
4
Forms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total100 marks
Sections10 + 10 + 10 + 15 + 10 + 10 + 10 + 5 + 10 = 90 marks
Paper information
TitleDocument
SubjectSupervisory Management
LevelN4
Document typeQuestion paper
Year2019
MonthAugust
Pages8
Downloads2
Examination context
Decade2010s
Years ago7y
SeasonWinter (SH)
Start dayThursday
Exam periodAugust 2019
Days since exam2,627
About Supervisory Management examination preparation
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