Tourism Operations NCV Level 4 — Document
November 2019 — NCV Level 4 — Tourism Operations
NCV Level 4
2019
NCV Tourism
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Q1— Section header —
1.1Describe to Mr Taylor what a discretionary allowance is. (2\
1.2Calculate how much money the family is allowed to take with them on their trip. Show ALL allow ances per member and calculate
1.3
1.4Name THREE other methods the Taylor family can use to take their forex with them to Europe.
1.5The family is planning tour to France, Switzerland , Denmark, Norway and the United Kingdom Identify the currencies used in the following countries
1.5.1Switzerland
1.5.2Denmark
1.5.3UK
1.5.4
1.6Mr Taylor wants to take his money as indicated below Calculate how much money he would receive in each currency. Refer to ADDENDUM A. Round the amount off with no decimals
1.6.1R25 000 in EUR traveller s cheques
1.6.2R10 000 in DKK traveller s cheques
1.6.3R15 000 in GBP traveller s cheques
1.6.4
1.7Briefly explain to Mr Taylor the steps to follow to encash traveller s cheques. (4
1.8On arrival back from the tour, Mr Taylor was left with the foreign currencies indicated below Calculate how much money he would receive back from the South African bank
1.8.1GBP400 in traveller s cheques
1.8.240
Q2— Section header —
2.1Classify the itinerary as a general or personal itinerary. Motivate your answer. (1 + 2\ (3\
2.2Briefly explain what is meant by an optional experience (2\
2.3Identify an optional experience that is available to clients visiting Amsterdam. (1\
2.4What is the cost of the optional experience referred to in QUESTION
2.3(1\
2.5Convert the cost in QUESTION
2.4to ZAR. Refer to ADDENDUM A to convert the amount to South African Rands. (3\
2.6How many meals are included in the tour? Be specific about the different meals included in the itinerary (2\
2.7Briefly explain to a client the term single supplement (2\
2.8Read Addendum B and count h ow many different countries will be visited on this itinerary? (2\
2.9Itineraries must be compiled in a logical order. A new employee at Trafalgar needs training. You compile a checklist for the new employee to ensure the itineraries are log ic
2.10List FIVE items which are usually excluded from a tour price. (5\ (11011074\ Copyright reserved Please turn over
2.11It is important for Trafalgar to obtain feedback at the end of the tour, to be able to evaluate the tour. One can ask open or close ende d questions in questionnaire to obtain information from the client about the tour
2.11.1
2.11List FIVE guidelines that Trafalgar can follow when drawing up a questionnaire to evaluate the trip and to plan for future improvement of services. (5\ [40]40
Q3— Section header —
3.1What kind of itinerary would you plan for the Tshabalala family ? Motivate your answer. (1 + 2\ (3\
3.2Mr Tshabalala ask you to recommend the best time to travel to KZN because weather plays and important role in planning for
3.2.1Decide on the best month/s for the tour (1\
3.2.2Motivate your answer about the best month/s to vi sit KZN as answered in question
3.2.1(2\
3.3Draw up a tour framework scope containing SIX criteria with information to assis you in
3.4Study ADDENDUM D and answer the following questions:
3.4.1List FOUR sources you c ould have accessed to decide on accommodation for the client (4\
3.4.2Which hotel would you recommend for the client (1\
3.4.3Compile a full day excursion for the client , according to his interests. Name F OUR sites
3.4.4Name TWO entral eservation ystems you could use to make reservation for the client.
3.5Choose a term from COLUMN A that matches a description in COLUMN B. Write only the letter (A F\ next to the question number (3.5.1
3.5.5\in the ANSWER BOOK. COLUMN A COLUMN B
3.5.5Natural disaster Lead time Force majeure Porterage verride
3.6Recommend FIVE sources that can provid information on forex and the exchange rates (5\
Q4— Section header —
4.1Complete the following sentences by using the word or words in the list below. Write only the missing word or word s next to the question number (4.1.1
4.1.5\ the ANSWER BOOK. pecial interest tour; cruise; adventure tour; fly drive tour; inclusive tour
4.1.1/An includes a flight from Durban to Cape Town and an Avis rental car for five days.
4.1.2/An is compiled for a group of ten Hospitality Level 4 students travel ling to France to learn more about French cooking.
4.1.3/A to the Garden Route incl udes activities such as a treetop canopy tour, bungee jumping and paragliding.
4.1.4comprises a voyage on the Si fonia from Cape Town to Durban.
4.1.5/A includes elements such as accommodation, return travel tickets and activities. (5
4.2Refer to ADDENDUM E to answer the following questions:
4.2.1
4.2.2Identify the parties to the contract, as shown on ADDENDUM E. (2\
4.2.3Why is it important for the client to pay a deposit to STA Travel? (2\
4.2.4If a client decides to cancel their tour 20 days prior to departure, what is the compensation payable? (1\
4.2.5
4.2.6Briefly explain the liability of STA Travel and the contracted supplier/ client as stated in the responsibility declaration
4.2.7STA Travel strongly recommend s that passengers take out adequate travel insurance for the duration of their trip. Briefly explain the following terminology relating to travel insurance: Curtailment Cancellation
4.3Suggest to STA Travel what it could do if it has fewer participants than the minimum group size it ha
4.4Traveller's cheques o ffer travellers the benefit of safe means of carrying spendable currency when they travel. What should be provided at the bank during the buying transaction?
Q5— Section header —
5.1
5.2Peter ha researched the following information. Use this information to complete a basic cost framework for the tour. Your costing would be per person sharing. Complete the cost framework sheet provided
5.3After the proposal of the tour has been submitted to Mrs Naidoo, she advises Peter that the cost is too expensive. Provide Peter with FIVE guidelines for lower
0.2846
0.2625
0.2590 AUD Australian ollar
0.1049
0.0960
0.0955 BWP Botswana ula
0.8160
0.7224
0.7199 CAD Canadian ollar
0.1056
0.0937
0.0932 CHF Swiss ranc
0.0811
0.0703
0.0688 CNY China uan enminbi
0.5392
0.4529
0.4504 DKK Danish rone
0.5221
0.4405
0.4280 EUR European uro
15.4171
16.0437
16.0772 GBP British terling
17.5383
18.2339
18.2749 HKD Hong Kong ollar
0.6509
0.5487
0.5427 KES Kenyan hilling
0.0000
7.2309
7.0809 MUR Mauritian upee
2.7116
2.4366
2.4136 NOK Norwegian rone
0.6494
0.5688
0.5588 NZD New Zealand ollar
0.1171
0.1022
0.1012 SEK Swedish ron
0.7005
0.6249
0.6099 SGD Singapore ollar
0.1109
0.0928
0.0918 USD US ollar
13.4377
13.8481
13.8541 [Source: https://www.absa.co.za/indices/exchange rates (11011074\
39.002. AMSTERDAM COLOGNE RHINE CRUISE RHINELAND ravel through the Dutch countryside this morning
4.8km from the cent ubway ccess
1.9km from the cent ubway ccess
Q5— Section header —
Topics Identified
3
Food PreparationMenu PlanningService
Mark Allocation
Total200 marks
Sections40 + 40 + 40 + 40 + 40 = 200 marks
Key Information
Websitewww.absa.co.za · www.trafalgar.com
Paper information
TitleDocument
SubjectTourism Operations
LevelNCV Level 4
Document typeQuestion paper
Year2019
MonthNovember
Pages19
Downloads5
Examination context
Decade2010s
Years ago7y
SeasonSpring (SH)
Start dayFriday
Exam periodNovember 2019
Days since exam2,536
About Tourism Operations examination preparation
Tourism covers South African tourism attractions, the tourism industry, and customer service. The examination tests knowledge of local attractions, industry terminology, and practical scenario application.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
knowledge of SA attractions
tourism industry terminology
customer service principles
interpreting tourism scenarios
applying tourism regulations
A practical revision approach
Focus on knowledge of local attractions, provincial tourism assets, and industry terminology. The memorandum rewards factual recall alongside scenario-based application.
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