Tourism Operations Supplementary NCV Level 4 — Memo
March 2020 — NCV Level 4 — Tourism Operations Supplementary
NCV Level 4
2020
NCV Tourism
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Q1— Section header —
1.1Avanti Palms Resort and Conference Centr , situated 20 min ute walk from Universal Studios. (1 + 2\ (3\
1.2ZAR 7,271 8 nights = R908 87 per night (2\
1.3Free theme park shuttle Bar/L ounge Daily housekeeping Arcade/ ame room Convenience store Meal
1.5.1Subtropical storm Alberto moved north towards the US Gulf Coast, threatening to bring heavy rainfall and flooding. (2\
1.5.2Act of God (1\
1.5.3
1.6.260 days prior to departure (1\
1.6.3
1.6.4
1.6.540
Q2— Section header —
2.1(1\
2.2The tour is designed specific ally for spectato the World Cup. (2\
2.3.1Marriott Courtyard City Cent r Moscow
2.3.2USD 3,995
2.3.3USD3 995 ZAR 34,0 If cash is not mentioned use only selling rate (3\
2.3.4First class accommodations in Russia Breakfast d aily Personalised meet and greet upon arrival Round trip private transfers between airport and hotel
2.3.5
2.5.2ARBAT STREET IZMAYLOVO (2\
2.6.1Values group business Strategically located Relatively new or well maintained Good atmosphere and interesting views At least a medium size Amadeus
Q3— Section header —
3.1nter warm clothes and rain wear (2 + 2\ (4\
3.2.1Apologise sincerely Provide a form of compensation Try to rectify the problem Take preventative measures to ensure it does not happen again. (5\
3.2.2Anticipation ffer services and products before your clients ask for it Communication nsure clear and concise c ommunication with the customers
3.7.1False. O ne should use well financed suppliers with a sound track record when planning a tour
3.7.2True. Use interesting routes when planning an itinerary.
3.7.3False. The pace should not be too fast or too slow to accommodate all needs and age groups.
3.7.4True. P lan a dramatic attraction or event on the first and last day of the tour.
3.7.540
Q4— Section header —
4.1G Adventures Inc. and the client (2\
4.2.1000 p/p (2\
4.2.2The client will forfeit 50% of the fee payable. An amount equal to 50% of the package will be non refundable. (2\
4.2.3The tour operator is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising from inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from
4.2.4ny activity, transportation, meal, product or service not expressly included in the tour itinerary or price of the tour and not part of the (2\
4.2.5Operational concerns Concerns for your health Safety joyment Raise the tour price and operate without reducing the features promised. Change the tour so that it is no longer fully escorted, but rather
4.4.2Meet and greet, assist ing the client especially in a foreign country Complimentary drinks and meals welcoming the group
4.4.3To determine whether the tour wa s acceptable and the clients were satisfied. (2\
4.4.4Did the quality of the hotels justify the tour price? Were the meals up to standard? Was sufficient time allocated for attractions? Was the pace of the tour acceptable? [40]40
Q5— Section header —
5.1Advantages Convenient to use Secure way of taking money overseas Only loaded amount can be spent Can be topped up from South Africa Can be replaced if lost or stolen Cash in case of an emergency Balance on card can be checked free online
5.2.1Sign in lower left hand corner. Show your passport as identification. You may be asked to show your sales advice The official will obtain authorisation before encashing the cheques. (5\
5.2.2Complete a police report on t he case. Supply the purchaser s receipt copy of the sales advice, as well as proof of identity. Complete the refund claim document. Agree to co operate in the investigation of the loss or theft,
5.3.1CHF200 0829 = ZAR2 412,5
5.3.2GBP450 2444 = ZAR7 759,98
5.3.3
5.4.1Scheduled and guaranteed departure tour
5.4.2Fly drive tour
5.4.3Adventure tour
5.4.4Cruise
5.4.5
5.5Border posts Foreign exchange agencies Internet Travel agencies [40] TOTAL:40
Topics Identified
1
Service
Mark Allocation
Sections40 + 40 + 40 + 40 + 40 = 200 marks
Paper information
TitleMemo
SubjectTourism Operations Supplementary
LevelNCV Level 4
Document typeNCV Tourism
Year2020
MonthMarch
Pages9
Downloads5
Examination context
Decade2020s
Years ago6y
SeasonAutumn (SH)
Start daySunday
Exam periodMarch 2020
Days since exam2,414
About Tourism Operations Supplementary examination preparation
Tourism covers South African tourism attractions, the tourism industry, and customer service. The examination tests knowledge of local attractions, industry terminology, and practical scenario application.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
knowledge of SA attractions
tourism industry terminology
customer service principles
interpreting tourism scenarios
applying tourism regulations
A practical revision approach
Focus on knowledge of local attractions, provincial tourism assets, and industry terminology. The memorandum rewards factual recall alongside scenario-based application.
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