Tourism Operations NCV Level 4 — Document

November 2023 — NCV Level 4 — Tourism Operations

NCV Level 4 2023 NCV Tourism

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🎯 200 marks ⏱️ 3h 📄 11 pages 📝 181 items found 🔑 2 key info

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Q1— Section header —

1.1Indicate whether the following statements are TRUE or FALSE by writing only 'True' or 'False' next to the question number (1.1.1

1.1.5\in the ANSWER BOOK.

1.1.1The BSR (Bank Selling Rate\s used t convert foreign currency to ZAR

1.1.2Pillow gifts are an example of a special tour component.

1.1The currency used in Hong Kong is the Hong Kong d ollar.

1.1

1.2Mr Khumalo, his wife, 18 year old daughter and 12 year old son

1.2.1Calculate for Mr Khumalo the travel allowance that the family is allowed to take with them. Show all the calculations. (5\

1.2.2Give the full name of the currency used in each of the following countries (a\ (b\

1.2.3Refer to ADDENDUM A (attached\to c alculate how muc money Mr Khumalo will receive when exchanging his mon ey for the currencies below, do not round off your answers.

1.2.4Mr Khumalo asked you to explain the following terminology relating to travel insurance (a\ (b\ (c\ Personal liability

1.2s a senior consultant design a proper evaluation checklist that can be used to collect feedback from a tour guide after taking your tourists on a tour Your checklist should

Q2— Section header —

2.1

2.2Classify the following attractions as either cultural or natural attractions

2.2.1Indlondlo cultural village

2.2.2Greater St. Lucia etland p ark

2.2.3uKhahlamba Drakensberg p ark

2.2.4Juma Masjid m osque

2.2.5

2.3he fixed costs and variable costs must be consider ed to calculate the cost of the tour

2.3.1

2.3.2ixed cost ariable cost (a\ (b\ (c\ (d\ (e\ Advertising

2.3.3When calculating the cost of the tour , you determine that the price is higher than the budgeted amount State

Q3— Section header —

3.1(5\ 3. Choose an item from COLUMN B that matches a description in COLUMN A. Write only the letter (A H\ next to the question number (3.

3.2.1

3.2.2

3.2.3

3.2.4

3.2.5 The practi ce of converting one currency to another A tour planned according to the needs of a specific customer

3.4These are possible leading questions that you would ask a client to source the necessary information to plan his/her holiday. Provide examples of possible answers from your client to the questions below

Q4— Section header —

4.1A new consultant at Standard Bank assisted a client to convert his foreign exchange back to ZAR. He asked you t o double check if the c onversion was done correctly a s something looks wrong.

4.1.1Do you agree with calculation (1\

4.1.2Give the reason for your answer to

Q4— Section header —

4.2Compare Itinerary A and Itinerary B and answer the questions ITINERARY A Itinerary es pecially prepared for Ms Murray 30 APR 01 MAY

4.2.1State whether each itinerary below is (a\ (b\ Itinerary A Itinerary B

4.2.2Explain the answer given

Q4— Section header —

4.2.3State whether the following statement is 'True' or 'False' and explain the answer: Itinerary A is an example of a one way itinerary. (1 + 2\ (3\

4.3Read the case study and answer the questions. PARK GRAND LONDON KENSINGTON The Park Grand London Kensington, is an exclusive concept with up to date

4.3.1Give FIVE reasons from the case study, why the Par k Grand London Kensington Hotel can be classified as an ideal hotel to include in tour

4.3.2

4.3.3What is the rate of the hotel per night? (2\

4.3.4What does the rate include? (1\

4.3.5Name THREE famous attractions situated near the hotel. (3\ .4 State the following when taking foreign currency on a travel card:

Q5— Section header —

5.1State FOUR items that are normally excluded from the tour price. (4\

5.2How many meals are included in the tour? Give specific detail, not only the total. (3\

5.3State THREE activities that are included. (3\

5.4State if this is an example of an our or Group (1\

5.5

5.6The tour group was looking forward to the Chimp Eden Tour on the last day, however on arrival at the Jane Goodall Institute, they were informed that there was no booking made for them and unfortunately the facility was

5.6.1

5.6.2The se custome rs have right to be unhappy as they have entered into a contract with TourR adar.

5.7Name THREE special tour components that To urradar can include in the tour to make the tour special for the group. (3\ (11011074\

5.8

29.3DAILY OCT

30.1MAXIMUM NOV

31.1MINIMUM NOV

18.5SPRING AVERAGE SEP

14.1DAILY OCT

16.4MINIMUM AVERAGE SEP

23.2OCT

23.3TEMPERATURE NOV

24.8AVERAGE DEC

32.0DAILY JAN

32.4SUMMER MAXIMUM FEB

32.3AVERAGE DEC

20.0DAILY JAN

20.4MINIMUM FEB

20.4AVERAGE DEC

26.4JAN

26.9TEMPERATURE FEB

26.3AVERAGE AVERAGE TEMPERATURE MONTH PUNDA SHINGWEDZI LETABA SATARA SKUKUZA

31.5DAILY APR

29.6AUTUMN MAXIMUM MAY

27.8AVERAGE MAR

19.5DAILY APR

16.1MINIMUM MAY

12.2AVERAGE MAR

22.8APR

23.1TEMPERATURE MAY

20.0AVERAGE JUN

25.5DAILY JUL

26.1WINTER MAXIMUM AUG

27.2AVERAGE JUN

8.6DAILY JUL

9.5MINIMUM AUG

11.0AVERAGE JUN

17.8JUL

17.3TEMPERATURE AUG

19.1(11011074\ 11 Copyright reserved Please turn over AVERAGE MONTHLY AND ANNUAL RAINFALL (mm\ OF THE KRUGER NATIONAL PARK AVERAGE

5.8.1When is the best time of the year to travel to the Kruger National Park? (2\

5.8.2Explain the answer to QUES TION 5.8.1 by referring to the charts. (2\ [40]40

18.7892

21.2081

18.7891

19.4619

19.4619 EURO EUR

16.0538

18.0047

16.0538

16.6595

16.6595 UNITED STATES DOL USD

15.0754

15.9193

15.0754

15.4403

15.4403 QUOTATIONS ON BASIS FOREIGN CURRENCY PER R1 UAE DIRHAM AED .2471 .2346 AUSTRALIAN DOLLAR AUD .0932 .0924

1.5408

2.2134

1.4788 DANISH KRONER DKK .4640 .4385 .4459 EGYPTIAN POUND EGP

1.2723

1.1774 FIJI DOLLAR FJD .1481 .1367 GHANA CEDI GHS .5645 .5227 HONG KONG DOLLAR

25.0149

23.2839 ISRAELI SHEKEL ILS .2244 .2244 .2129 .2129 INDIAN RUPEE INR

5.3008

4.8434

4.8903 JAPANESE YEN JPY

8.9015

7.3319

8.9015

8.5739

8.5739 KENYAN SHILLING KES

8.1789

7.9641

7.3833 SRI LANKA RUPEE LKR

24.3091

12.9607

22.8966 LESOTHO LOTI LSL

1.0000

1.0000 MOROCCAN DIRHAM MAD .6044 .5675 MALAGASY ARIARY MGA 214.9860 182.4446 MAURITIAN RUPEE

3.0248

2.7968

3.0248

2.7752

2.7752 (11011074\ Copyright reserved Please turn over MALAWI KWACHA MWK

69.8456

53.5457

65.3679 MEXICAN PESO MXN

1.3370

1.2278 MOZAMBIQUE NETICA MZN

4.4158

3.9578

3.9578 NAMIBIA DOLLAR NAD

1.0000

1.0000 NIGERIAN NAIRA NGN

67.2528

27.7136

25.6435 NORWEGIAN KRONOR NOK .6348 .5909 .6091 NEW ZEALAND DOLLA NZD .1038 .0992

4.0579

3.6348 RAWANDAN FRANC RWF

75.4872

64.2475 SAUDI RIYALS SAR .2560 .2359 SWEDISH KRONER SEK .6546 .5901 .6292

32.7354

29.5655 SWAZILAND LILANGE SZL

1.0000

1.0000 THAI BAHT THB

2.3483

2.1818

2.3483

2.1754

2.1754 TUNISIAN DINAR TND .1874 .1724 TURKISH LIRE TRY

1.1638

1.1036 TANZANIA SHILLING TZS 159.3988 146.3054 UGANDA SHILLING UGX 253.7246 233.1561 CFA FRANC

42.5236

38.8393 SENEGALESE FRANC XOF

42.1369

38.8846 ZAMBIAN KWACHA ZMW

1.1685

1.0566 'C heques' denotes Travellers cheques, Personal cheques, D rafts and lean items. Exchange rates supplied by Corporate and Investment Banking Division (11011074\

Mark Allocation

Total200 marks

Sections40 + 40 + 40 + 40 + 40 = 200 marks

Key Information

Contact Number020 737 0683

Websitewww.parkgrandkensington.co.uk · www.tourradar.com

Paper information

TitleDocument

SubjectTourism Operations

LevelNCV Level 4

Document typeQuestion paper

Year2023

MonthNovember

Pages16

Downloads7

Examination context

Decade2020s

Years ago3y

SeasonSpring (SH)

Start dayWednesday

Exam periodNovember 2023

Days since exam1,076

About Tourism Operations examination preparation

Tourism covers South African tourism attractions, the tourism industry, and customer service. The examination tests knowledge of local attractions, industry terminology, and practical scenario application.

How to use this resource for revision

A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?

For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.

knowledge of SA attractions

tourism industry terminology

customer service principles

interpreting tourism scenarios

applying tourism regulations

A practical revision approach

Focus on knowledge of local attractions, provincial tourism assets, and industry terminology. The memorandum rewards factual recall alongside scenario-based application.

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