Tourism Operations NCV Level 2 — Document P1
November 2022 — NCV Level 2 — Tourism Operations
NCV Level 2
2022
NCV Tourism
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Q1— Section header —
1.1Choose an item or word from COLUMN B that matches a description in COLUMN A. Write only the letter (A H\ next to the question number (1.1.1
1.1.7\n the ANSWER BOOK. COLUMN A COLUMN B
1.1.7he apparatus is used to du plicate paper document An apparatus connecting your computer with a
1.2Indicate whether the following statements are TRUE or FALSE by writing only 'T rue' or ' alse' next to the question number (1.2.1
1.2.5\in the ANSWER BOOK.
1.2.1It is not important to check customer histor y eac h time you are making a reservation for a regular client.
1.2.2In the tourism industry, it is important that availability of services is checked for a guest before making a booking.
1.2.3Misfiling is good for companies because it en sure hat d ocuments which belong together are stapled and filed together.
1.2.4Recordkeeping is not necessary for evidence of income and expenses of a company. 11011072
1.2.5
1.3The Finance department office stock is running low here
1.4Various options are given as pos sible answers to the following ques tions. Choose the answer and write only the letter (A D\ next to the question number (1.4.1
1.4.5\n the ANSWER BOOK.
1.4.1The code of conduct/ethical policy is used by management to obli gations corporate values business
1.4.2The travel documents used in the office are collectively known as court orders STDs
1.4.3For domestic travel, passengers require a/an identity document or l icence for identifi cation
1.4.4Miscellaneous charge order is a valid document issued by airlines for travel related services such as
1.4.5he following is a form o f p ayment in the tourism industry:
Q2— Section header —
2.1In light of the above scenario , as a manager in a tourism call centre advise your call centre employees on FIVE correct way
2.2Compile TWO probing questions th at a receptionist should ask callers to determine what the call is about, in order to transfer calls to the relevant person. (2\
2.3You are the switchboard operator and b us y on a call with a client when you
2.4With the Covid 19 pandemic that we have lived with since March 2020 a lot has changed in the wo rkplace. In this
2.5In the travel and ourism industry, different documents are used to keep records or information. Give ONE purpose for each of the following documents.
2.5.1 MPD
2.5.2In voice
2.5.3Hotel voucher
2.5.4Quotation
2.5.5Paper ticket
2.5.6
2.6Filing of documents is one of the most important aspects when dealing with is m industry. Withou t the relevant client information at hand it might be impossib le to assist your clients with anything.
Q3— Section header —
3.1Read the information below based on an accommodation booking for a weekend away for a young couple and complet the client file in DDENDUM B (attached\
3.2Interacting with custom ers and of fering friendly and pr ompt service are essential in the tourism industry. Give the acronym of a principle that is used to achieve this
3.3The tourism industry has various sectors that work very closely togeth er. The pi ctures below may be clas sified either as part of the hospitality sector, transport sector or recrea tion sector. Write
3.3.15in the ANSWER BOOK.
3.312
3.3.1(15\ 3. As a senior consultant at Sunshine Travel, you must always check that
Q4— Section header —
4.1Indicate whether the following sta tements are TRUE or FALSE by writing only 'True' or 'False' next to t he question nu mber (4.1.1
4.1.5\in the ANSWER BOOK.
4.1.1Having limited amounts of cas h makes it difficult to tally up money during busy per iods.
4.1.2You may only allow your manager to take cash withou t counting it and signing it off accordin g to company procedure.
4.1.3Prompt service is the basis of effective customer service at the till point.
4.1.4The customer may be offe nded if at any point during the transac tion , he/she realises that t he service
4.1.5
4.2Below is an example o MCO issued to passenger Mrs Nox Xekwa. Write the
4.2.5in the ANSWER BOOK. dentify t he following information from the MCO:
4.2.1Issuing airline
4.2.2Form of payment
4.2.3Date of issue
4.2.4Place of ssue
4.2.5urpose of the MCO
4.2.6Name of passenger Multi urpose
4.6t is impor tant to ensure the maintai ning of security in a business. Name SIX prevention measures to prevent breaching of security. [3
Q5— Section header —
5.1Read the scenario below a nd answer the q estions. t is difficult to define the tou ism industry, as unlike with other i ndustries,
5.3.4in the ANSWER OK
5.3.1A (security breach/sa fety policy\can o ccur due to negligence of office person ne l. 11011072
5.3.2Documents should be secured fr om (fire/borrowing\so that the company can con tinue using them.
5.3.3It is important to store files in su h a manner that they are (accessible /close\hen required
5.3.4Storage space for inactive documents is known as a/an (cupboard/arch ive (4\ 5. Classify the following types of information used in the travel agency as either
5.4.4in the ANSWER BOOK. .1 .2
5.5Name any TWO types of in formation stored in a client record file (2\ 5. Explain the imp
Q1— Section header —
Topics Identified
2
Menu PlanningService
Mark Allocation
Total150 marks
Sections30 + 30 + 30 + 30 = 120 marks
Key Information
Contact Number033 284 2473 · 033
582 0254
Email Addressjnale@gmail.co.za
Websitewww.ringcentral.co.uk
Paper information
TitleDocument
SubjectTourism Operations
LevelNCV Level 2
Document typeQuestion paper
Year2022
MonthNovember
Pages13
Downloads4
Examination context
Decade2020s
Years ago4y
SeasonSpring (SH)
Start dayTuesday
Exam periodNovember 2022
Days since exam1,439
About Tourism Operations examination preparation
Tourism covers South African tourism attractions, the tourism industry, and customer service. The examination tests knowledge of local attractions, industry terminology, and practical scenario application.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
knowledge of SA attractions
tourism industry terminology
customer service principles
interpreting tourism scenarios
applying tourism regulations
A practical revision approach
Focus on knowledge of local attractions, provincial tourism assets, and industry terminology. The memorandum rewards factual recall alongside scenario-based application.
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File size471 KB
Pages13
Archived on8 September 2026
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FingerprintEC685AF05271
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