Client Service And Human Relations NCV Level 3 — Document
November 2022 — NCV Level 3 — Client Service And Human Relations
NCV Level 3
2022
NCV Hospitality
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Q1— Section header —
1.10\in the ANSWER BOOK.
1.1In the United States rubber means a contraceptive device.
1.2Kenyatta day is a special Kenyan day celebrated on 20 October.
1.3
1.4Flugha en is a German word meaning airport in English.
1.5The acronym EEA stands for Employment Empowerment Act.
1.6The Americans use the euro as currency.
1.7Time management is about losing control and direction of your life.
1.8Skill is the ability to perform a task inconsistently over a period of time.
1.9Social injustice means that everyone in the society must be treated fairly.
1.1010
Q2— Section header —
2.10\in the ANSWER BOOK. COLUMN A COLUMN B
2.10Information that should never be revealed The red crescent that represents emergency medical services Someone who changes what one person says in to the language of an other person
Q3— Section header —
3.10\in the ANSWER BOOK.
3.1A participatory member of a political community is a citizen politician voter communitarian
3.2Which of the following do es not form part of pillars of democracy? Minority rule
3.3SMART stands for: Specific Measurable Attainable Realistic Timeframe Special Medium Attainable Reliable Timeframe Specific Mediate Achievable Reliable Timeframe
3.4Citizens of one country living in a foreign country are known as: Citizens Aliens Intruders
3.5A medical certificate must be issued and signed by the medical practitioner to authorise extension of leave. Sick leave Proof of incapacity
3.6client from Botswana visiting South Africa. Local International Domestic
3.7Currency used in Portugal. Loti Euro Rand Pula
3.8The traditional way of greeting in isiXhosa. Molweni Avuxeni Sanibonani Dumelang
3.9Ensures that males and females are treated equally in the work lace. Employment Equity Act Labour Relations Act
3.10The aim of Skills Development Act is to: Ensure that employees get salary increase Develop skills of the workforce Employ those who are well skilled Penali
Q4— Section header —
4.1.10\n the ANSWER BOOK important activities; government; reject; urgent activities; SMART; interruptions; Occupational Health and Safety Act; Parkinson's law; annual leave; sick leave;
4.1formulated to promote democracy in South Africa
4.2... aims to ensure the implementation of affirmative action
4.5protection at work against hazards arising out of activities of employees in the workplace.
4.6It is important
4.8states that work t ends to adjust to the time available or allocated for it.
4.9employment with the same employer has passed.
4.1010
5.5Give any FIVE international groups that like to visit South Africa for a happy experience. (5\
5.6Tourists often speak foreign languages If there is no interacti on with them, they will not feel welcome. Explain how you would interact with tourists who do not speak your language.
5.7Give any FOUR languages spoken by foreign tourists. (4\ [40]40
Q6— Section header —
6.1Look at the picture and then answer the questions. COVID 19 TOOK A MAJOR TOLL ON HUMAN RIGHTS
6.1'COVID 19 took a major toll on uman rights Do you agree with the statement about COVID
6.2Give THREE examples of human rights that were severely affected at the start of the COVID
6.3
6.4Study the following illustrations and answer the questions.
6.4.1Identify the communication process that occurs between top management and middle management and management on the same level. (4\
6.4.2Explain TWO negative consequences of poor communication in a business. (4\
6.4.3Analyse the above organogram and explain the role/function of each level of management. (6\
6.530
Q7— Section header —
7.1Define the following terms:
7.1.1Culture
7.1.2Stereotyping
7.1.3Prejudice
7.1.4Diversity
7.1.5
7.2
7.3Explain the following areas found in the hospitality and tourism industry:
7.3.1Staff area
7.3.2Production area
7.3.3Preparation area (3 2\ (6\
7.4Most people cannot survive on their own; they need constant guidance, encouragement, and support from their support structures. List FOUR support structures in your own life and indicate the kind of support
7.5Discuss the meaning of the following terminology:
7.5.1Affirmative action
7.5.2Human dignity
7.5.3Value system (3 2\ (6\
7.6Write out the acronym CCMA in full. (2\ [40]40
Q8— Section header —
8.1
8.2
8.3List any TWO foods that are preferred by English people. (2\
8.4Most Westerners do not like having their personal space invaded Analyse and support the statement above. (2\ (11011023\
8.5Study the scenario below and answer the questions. Maureen is a student at the University of Limpopo. She is also an employee in one of the local restaurants in the city. She juggles work and school in order to
8.5.1Suggest FOUR tools that Maureen can use to manage her time effectively. (4\
8.5.2
8.5.3From the case study, it is clear that Maureen is struggling financially. Recommend TWO financial aids that can assist her in pursu ing her
8.5.4Give the Act that addresses the skills of the South African workforce. (2\
8.6List TWO types of leave that are found in the South African workplace. (2\ [30] TOTAL SECTION B: 140 GRAND TOTAL: 18030
Topics Identified
2
Business FunctionsLeadership
Mark Allocation
Total180 marks
Sections10 + 10 + 10 + 10 + 40 + 30 + 40 + 30 = 180 marks
Paper information
TitleDocument
SubjectClient Service And Human Relations
LevelNCV Level 3
Document typeQuestion paper
Year2022
MonthNovember
Pages11
Downloads4
Examination context
Decade2020s
Years ago4y
SeasonSpring (SH)
Start dayTuesday
Exam periodNovember 2022
Days since exam1,440
About Client Service And Human Relations examination preparation
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