Client Services And Human Relations NCV Level 2 — Document
November 2019 — NCV Level 2 — Client Services And Human Relations
NCV Level 2
2019
NCV Hospitality
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.10\in the ANSWER BOOK.
1.1.1When you wash your hands, you wet your hands and arms thoroughly up to the elbows. rub the hands for at least 20 seconds with soap dry your hands using a paper towel
1.1.2The is NOT an example of a natural heritage site in South Africa.
1.1.3HIV can be transmitted from one blood transfusion, breast feeding, sharing kitchen u tensils. touching contaminated food and sharing contaminated
1.1.4every day. every week. at least twice a day. at least when they
1.1.5after sneezing, coughing or blowing nose. every time before beginning of the shift. after using the toile
1.1.6Attention deficit disorder physical sensory
1.1.7The easiest way to give information on a company 's facilities, products and services
1.1.8means m istreating other people because of their gender, race, disability etc.
1.1.9To honour Nelson Mandela, people work annually minutes for charity. 120 65
1.1.10After being absent from work, you must produce when going back to work leave form
1.1.1115 Ju ne 18 June 18 July
1.1.12The most spoken language in South Africa English IsiNdebele IsiZulu Afrikaans
1.1.13shows good self image incorrect name badge
1.1.14extended lunch hours days off retrenchment incentives
1.1.15Leave forms are dealt with in the department: marketing human resources fi
1.1.16A faulty slicing machine can be classified as a /an physical behavioural electrical
1.1.17The Occupational Health and Safety Act aims to protect employees on the sports field. in the social club. in the workplace. in the park.
1.1.18Which of the following is NOT true about cerebral palsy: It is caused by illness during pregnancy It is caused by
1.1.19Which of the following is NOT appropriate regarding setting of objectives Objectives should not be written down
1.1.20South Africa has provinces: 12
1.2Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'True' or 'False' next to the question number (1.2.1
1.2.15\the ANSWER BOOK.
1.2.15Disabled people are not fit for employ ment A p rofessional image or conduct must always be maintained
1.3Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A R\ next to the question number (1.3.1 1.
3.15\in the NSWER BOOK. COLUMN OLUMN
1.3.15Tiny organisms that can cause disease Things that are needed to perform any job successfully Giving part of your job to som eone The rate and efficiency of work Ranking goals in order of their importance
Q2— Section header —
2.1Identify TWO jobs in the hotel that would be appropriat for
2.2Motivate your ans wer
Q2— Section header —
2.3Explain why it is importan of review ing the progress made towards achieving
Q3— Section header —
3.2.1 Historical
3.2.2 Cultural
3.2
3.3
3.4
3.5Name the provinces that are represented by the fol lowing cities:
3.5.1Mafikeng
3.5.2Cape Town
3.5.3Polokwane
3.5.4
3.6List FOUR types of contagious diseases. (4\ [40]40
Q4— Section header —
4.1Identify TH REE causes of physical disability. (3\
4.3Describe FIVE possible adaptations that can be made to facilities for disabled people (5\
4.4Explain the main aim of affirmative actio n. (2\
4.5Name THREE types of information that can be given to clients when greeting them and introducing yourself (3\
4.6Describe the importance of eye contact in the estern culture. (3\
4.7
4.2Name FIVE challenges isabled people face in their day to day lives in the community and at work.
Topics Identified
4
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadership
Mark Allocation
Total150 marks
Sections50 + 40 = 90 marks
Paper information
TitleDocument
SubjectClient Services And Human Relations
LevelNCV Level 2
Document typeQuestion paper
Year2019
MonthNovember
Pages9
Downloads4
Examination context
Decade2010s
Years ago7y
SeasonSpring (SH)
Start dayFriday
Exam periodNovember 2019
Days since exam2,535
About Client Services And Human Relations examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
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For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
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identifying revision priorities
A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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