Client Services And Human Relations Supplementary NCV Level 2 — Document
February 2018 — NCV Level 2 — Client Services And Human Relations Supplementary
NCV Level 2
2018
NCV Hospitality
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Q1— Section header —
1.1Various options are given as possible answers to the followi ng questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.10\in the ANSWER BOOK.
1.1.1Which ONE is NOT regarded as a good hygienic principle? Washing hands regularly Taking care of your body Blowing yo
1.1.2When a male employee is absent from work because his wife gave birth, he should apply for the following
1.1.3professionalism. posture. good behaviour. appearance.
1.1.4Tiny microorgani sms capable of causing diseases: Cross contamination
1.1.5Assessing how well a particular job has been done: SWOT analysis Evaluation Self
1.1.6Movement towards a chieving a particular objective: Goals Career planning Prioritis
1.1.7This organisation has many different departments: Pub Macroorganisation Microorganisation Motel
1.1.8The following is NOT regarded as a quality that identifies attitude: Good posture Attending to personal is sues
1.1.9Deals with ma nufacturing in the organisation: Administration department Production department Quality assurance department
1.1.10rganisational elcome greeting in the workplace
1.2Induction is an ongoing process of familiari ing new and old employees with the present position of the organi ation. State he benefits of
1.3List FIVE contagious diseases that prevent an employee to go to work. (5\
1.4State the correct dress code for a receptionist. (5\ (11011022\ NC460 (E\
1.5Explain each of the following terminologies:
1.5.1Organogram
1.5.2Facilities
1.5.3Resources
1.5.4Product
1.5.5
1.6Stat e FIVE kinds of body language that improve effective communication. (5\ [40]40
Q2— Section header —
2.1Identify the following health and safety s igns:
2.1.3(11011022\ NC460 (E\ (F 27
2.1.7
2.2Explain the importance of demonstrating room facilities to clients. (5\
2.3Identify situations in the tourism or hospitality sector that may cause danger to people in the workplace. (4\
2.4State FOUR duties of health and safety officer representatives in the workplace. (4\
2.5xplain sexual harassment under each of the following headings:
2.5.1Unwelcome physi cal contact of a sexual nature
2.5.2Verbal sexual harassment (11011022\ NC460 (E\ (F 27
2.5.3Non verbal sexual harassment
2.5.4Victimis ation and intimidation
2.5.5
2.6Explain ways in which one can apply ethical va lues at work. (5\
2.7xplain how an organis ation and its employees can portray professional image at first glance that will have a last
Q3— Section header —
3.1Choose a description from CO LUMN B that matches an item in COL UMN A. Write only the letter (A G\next to the question number (3.1.1
3.1.6\in the ANSWER BOOK. COLUMN COLUMN
3.1.6Amputee Spastic Athetoid Ataxic Quadriplegics Paraplegics
3.2Read the scenario below and answer the questions Lerato Mmushi decided to open an even
3.2.1List at least FIVE employment opportunities suitabl e for disabled people in Lerato's organis ation. (5\
3.2.2Which law protects the employment of disabled people in the workplace? (1\
3.2.3Explai n to Lerato the purpose of the l aw which is named in
Q3— Section header —
3.3Lerato employed two employees with vision impaired disability. Which type of disability is associated with vision impairment? (1\
3.4Explain the type of disability mentioned in QUESTION
3.3(2\ 3. Explain THREE physical implications that are faced by people with the disability mentioned in
Q3— Section header —
3.6Suggest any FIVE causes of disability. (5\
3.7Explain how Lerato' s company can adjust/modify its facilities to accommodate pe ople who are vision impaired. (5\ [30]30
Q4— Section header —
4.1Explain each of the following terms:
4.1.1Rituals
4.1.2Culture
4.1.3
4.2Give FIVE examples of information about the organi ation, empl oyees or clients which is not suppose to be disclosed.
4.3xplain why confidential information in an organisation cannot be dis closed to anyone
4.4In 1972 UNESCO declared certain world heritage sites Identify SEVEN declared w orld heritage sites in South Africa. (7\
4.5Name FIVE activists who ere imprisoned on Robben Island maximum security prison for anti apartheid activists.
4.6List SIX important pieces of information about safety that you can give to ourists for whom tours or events are being organised.
4.7aximum care and attention app y when dealing with guest luggage. Explain the recommended ways for handling guest luggage according to
Topics Identified
5
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total150 marks
Sections40 + 40 + 30 + 40 = 150 marks
Paper information
TitleDocument
SubjectClient Services And Human Relations Supplementary
LevelNCV Level 2
Document typeQuestion paper
Year2018
MonthFebruary
Pages9
Downloads4
Examination context
Decade2010s
Years ago8y
SeasonSummer (SH)
Start dayThursday
Exam periodFebruary 2018
Days since exam3,174
About Client Services And Human Relations Supplementary examination preparation
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