Personal Assistance NCV Level 4 — Document
November 2022 — NCV Level 4 — Personal Assistance
NCV Level 4
2022
NCV Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1 .1
1.1.15 \n the ANSWER BOOK
1.1.1fees paid to speakers a notice to attend a meeting
1.1.2total factor productivity stock levels ratios.
1.1.3and start of a meeting. agenda quorum skills audit
1.1.4A kick the first meeting between the project team and the client of the
1.1.5A person who supports an idea put by another in a meeting is motion seconder amendment
1.1.6Customers that make a positive contribution to the net profit of your business. Grade B Grade A
1.1.7the total of all possible customers that buy from a specific organization attributes of your customers people, skills, materials and supplies, equipment, information
1.1.8mployees to do a job well launching a new product expanding into new markets
1.1.9age: between 24 and 60 years old family size: 4 members lifestyle: interested in arts and culture Durban and surrounding suburban areas
1.1.10is a plan of action t hat guide decisions and actions
1.1.11a formal structure that outlines the policies, procedures and rules of the company
1.1.12cold call sales visit customer logbook call report
1.1.13The break the amount of goods produced increases
1.1.14the quantity of goods and services that will be bought at a given time at a given price the number of products and services that is available
1.1.15reducing the operating costs of the business selling more goods or services increasing the s ale price of goods or services
1.2Indicate whether the following statements are TRUE or FALSE by writing rue or
1.2.15\in the ANSWER BOOK. Correct ALL FALSE statements.
1.2.5A customer needs to be updated about the progress of their complaint A complaint about a faulty la ptop charger is an example of a service related complaint log can be used for recording all communication with customers
1.2.15Absenteeism can have a negative effect on Single Factor Productivity It is the union s role to share productivity gains with employees Past records help to improve planning. A quality circle is a small group of employees from the same work
1.3Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A P\next to the question number (1.3.1
1.3.15\in the ANSWER BOOK. COLUMN A COLUMN B
1.3.15Th e owner of the business takes all the risks and receives all the profit that the business generates A form of ownership with a minimum of two and a maximum of twenty people Goods and services
Q2— Section header —
2.1Identify the form of ownership used in the above scenario . Motivate your answer.
2.2Tabulate TWO advantages and TWO disadvantages of the form of ownership identified in QUESTION
2.12 +
2.3Identify ONE core value of productivity mentioned in Marc s business and briefly explain what this core value means. (1 + 2\
2.4What factors may affect the labour productivity level (2\ 2. Advertising can promote Marc
2.5.1Define the term target market.
2.5.2
2.5Comp ose a print advertisement to promote Marc s sale which ends
2.5
3.1Indicate whether the above complaint is product or service related. (1\
3.2Who should you report this complaint to? (1\
3.3Complete the following customer complaint form. Wri te only the answer next to the question number
3.1.6in the ANSWER BOOK. CUSTOMER COMPLAINT FORM Customer Information Complaint Information Nature of Complaint:
3.3.4(2\ Provide f rst Corrective Action:
3.3.5(2\ Provide a olution and imeframe
3.3.6(3\ Customer Name
3.3.1(1\ Customer Address 14 Glenwood Johannesburg Phone Number 014 5432790 Email Address
3.3.2(1\ Complaint Date 15 October 2022 Product Number PB 5593 Product Description
3.3.3(1\ (10\
3.4Briefly explain your understanding of the complaint tracking process. Provide TWO examples of how to track complaints (1 + 2\
3.6.1 The product labels do not represent all the required specifications. 3. .2 Management decisions are not in line with the strategic direction of the company. 3.
3.6.4 Creditor payments are late.
3.6.5Obtain quotes from different suppliers. (5 1\ (5\ [30
Q4— Section header —
4.1Use the above schedule to draw a demand and supply curve on the same set of axes. (6\
4.2Name the point where demand and supply meet. (1\
4.3Indicate what the price and quantity would be at the point identified in
Q4— Section header —
4.4Decision making is an ongoing process of evaluating situations. List the FIVE steps a chairperson in a meeting must follow when making decisions. (5\
4.5Museo s Sounds have decided to h ave end of
4.6Accordin g to a customer survey conducted about the above mentioned business, they need to improve customer satisfaction. Recommend FOUR actions that will contribute positively to improv ing customer
Q5— Section header —
5.1Use the information above to calculate the following:
5.1.1Calculate the abour input for 2021. (3\
5.1.2Calculate the aterial input for 2021. (3\ (3061044\ 12
5.1.3Calculate the total factor productivity for 2021. TFP = Total output ___________ Total Input (Labour + Capital + Materials + Utilities\ (4\
5.2loss in productivity results in lower efficiency. Evaluate THREE possible causes for a loss in productivity that The Links Co could experience.
5.3List TWO qualitative factors that may lead to high absenteeism (2\
5.4Give FOUR environmentally friendly practices The Links Co should put into practice in the business. (4\
5.5Use the following core values as headings and explain ways to improve productivity in South Africa: Standard of iving Job Opportunities International ompetition
Q6— Section header —
6.1Answer the questions below:
6.1.1Differentiate between an action plan and a contingency plan. (2\
6.1.2Tabulate the impact of the risks identified on the business s well as a contingency plan to assist Tom: Risk Impact Plan B Fire
6.2What impact does the energy crisis in South Africa have on productivity? (4\
6.3Write down SIX guidelines to follow when planning to improve productivity in a business. (6\ 6.
Topics Identified
5
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total200 marks
Sections50 + 30 + 30 + 30 + 30 = 170 marks
Key Information
Email Addresspetersa@gmail.com
Paper information
TitleDocument
SubjectPersonal Assistance
LevelNCV Level 4
Document typeQuestion paper
Year2022
MonthNovember
Pages13
Downloads2
Examination context
Decade2020s
Years ago4y
SeasonSpring (SH)
Start dayTuesday
Exam periodNovember 2022
Days since exam1,441
About Personal Assistance examination preparation
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