Operations Management NCV Level 4 — Document
November 2022 — NCV Level 4 — Operations Management
NCV Level 4
2022
NCV Business
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Q1— Section header —
1.1Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.10\n the ANSWER BOOK.
1.1.1The features and qualities that distinguish a product or service: Standardization Specification Competitive advantage
1.1.2It is the future goal of an organization: Mission Ethos Strategy Vision
1.1.3thoughts as if they were your own: Plagiarism Citation Brain drain All of the above
1.1.4decreased profits. decreased wastage. decreased capacity. decreased morale.
1.1.5A chart used to display information: Bar Pie Mind map Idea map
1.1.6An example of natural resources: Equipment Cars Tools Coal
1.1.7implementation of the QMS. Quality needs Training Overstaffing Motivation
1.1.8Equipment availability and performance, as well as product quality, EEO. OEE. ROE. QEI.
1.1.9employing an unskilled worker. High accidents High quality product High quantity produced High morale
1.1.10experience in an occupation or profession. Mentorship Guardianship Internship Membership
1.2Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'True' or 'False' next to the question number (1.2.1
1.2.10\n the ANSWER BOOK.
1.2.1High overtime rates indicate a high workload.
1.2.2mentor intervenes to bring about an agreement between two parties.
1.2.3Continuous improvement is a pillar of Total Quality Management.
1.2.4Cue cards contain key words or terms from the information to be presented.
1.2.5QMS must be documented in order to trace information.
1.2.6Ranked data is a method used to create qualitative information from quantitative information. (3021014\ Copyright reserved Please turn over
1.2.7Citation can be used when developing a risk management plan.
1.2.8quality circle is a small group of employees who gather to identify, analyse and resolve work related problems.
1.2.9Overproduction is acquiring items when they are actually needed.
1.2.1020
Q2— Section header —
2.1All businesses strive for growth and expansion in the market in which they operate.
2.1.1
Q2— Section header —
2.1.3
2.2For BMC to remain competitive, Boitumelo has asked you to develop a risk management plan. Give SIX steps that you will follow to develop the plan. (12\
2.3It is important that Boity M Couriers implements QMS in all areas to ensure quality in all its dealings.
2.3.1
2.3.2Explain FIVE external factors that may hinder the successful implementation of QMS in this business. (10\
2.445
Q3— Section header —
3.1
3.2Boitumelo wants to give employees a questionnaire to determine their level of satisfaction with the business. Give FIVE examples of questions that should be included in the questionnaire. (5 1\ (5\
3.3BMC as a business should develop and implement strategi es to retain its stakeholders.
3.3.1Give ways in which this business can retain its clients. (4 1\ (4\
3.3.2How can BMC improve its relationships with its employees? (5 2\ (10\
3.4
3.5Puleng, a fashion designer, uses the cellular production process in her business.
3.5.1
3.5.2
3.5.3
3.645
Q4— Section header —
4.1Business systems in Boity M Couriers should link to each other for a variety of reasons.
4.1.1Define a business system (2\
4.1.2
4.1.3
4.2Boity M Couriers requires different resources to function efficiently.
4.2.1
4.2.2Give ONE example of each of the resources mentioned in
Q4— Section header —
4.3Boity M Couriers is exposed to high risk on a daily basis. Their stakeholders should feel their information is safe and secure.
4.3.1
4.3.2
4.3.340
Topics Identified
5
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total150 marks
Sections20 + 45 + 45 + 40 = 150 marks
Key Information
Websitewww.news24.com
Paper information
TitleDocument
SubjectOperations Management
LevelNCV Level 4
Document typeQuestion paper
Year2022
MonthNovember
Pages8
Downloads4
Examination context
Decade2020s
Years ago4y
SeasonSpring (SH)
Start dayTuesday
Exam periodNovember 2022
Days since exam1,442
About Operations Management examination preparation
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