Office Practice NCV Level 4 — Document
November 2023 — NCV Level 4 — Office Practice
NCV Level 4
2023
NCV Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.10\n the ANSWER BOOK.
1.1.1pplication form ecommendation letter
1.1.2To r espect other people's time
1.1.3equirement for m aintaining professional relationships
1.1.4nformation that should be treated as confidential:
1.1.5echnique where people interact to come up with creative ideas about specific topics Brainstorming Creativity
1.1.6arketing and network seminars estivals
1.1.7on e at the end of the event Time evaluation
1.1.8When arranging eparture and arrival time s are important
1.1.9dvise employees on their working conditions and rights in the organisation
1.1.10The m easure ment of the amount of work performed is referred to as
1.2Indicate whether the following statements are TRUE or FALSE by writing only 'True' or 'False' next to the question number (1.2.1
1.2.10\in the ANSWER BOOK.
1.2.1Evaluating the usefulness of drafting a report.
1.2.2Each organisation follows the same procedure for collecting information.
1.2.3Efficient retrieving of files requires access control.
1.2.4Monitoring records ensures efficient use of equipment.
1.2.5Quotations require a more permanent storage location.
1.2.6A training programme addresses the lack of necessary skills.
1.2.7Good service providers offer their service at high cost. 3061014 Copyright reserved Please turn over
1.2.8Controlling access manages the flow of stored information.
1.2.9Budget proposals require approval by key persons.
1.2.10
1.3Choose a term from COLUMN B that matches a description in COLUM N A. Write only the letter (A \next to the question number (1.3.1
1.3.10\in the ANSWER BOOK. COLUMN A COLUMN B
1.3.10Suggestion of useful changes that will improve the value of a report No profit or loss is made Indicates the internal structure of the company and levels of responsibility and authority Examples include newspapers and
1.4Complete the following sentence by choosing a word or words from the list below. Write only the answer next to the question number (1.4.1
1.4.10\in the ANSWER BOOK. rating scale; 5 & H; secondary information; service; facility assessment; company standards; company procedures; people; constraints; site inspection; gesture
1.4.1The f ormula used to match event elements with the venue capacity
1.4.2tool used to measure responses. 3061014 Copyright reserved Please turn over
1.4.3source of valuable information.
1.4.4tipulates that products must comply with certain criteria.
1.4.5n place for service providers to follow its guidelines.
1.4.6ncludes everything that has ever been reported.
1.4.7Identif ying venue capacity and constraints
1.4.9Nodding when listening to indicates agreement.
1.4.1050
Q2— Section header —
2.1Read the scenario below and then answer the question Solomon Menzi is a 40 year
2.2There are many different types of reports List the FOUR main categories of business reports. (4\
2.3On 1 November 2023 David Ross, who works in the Marketing Department, removed File 261 David returned the file the next day. Complete the File Movement Register on ADDENDUM
2.4riting is a process that consists of a number of stages. riting does not always follow exact steps as business message writing varies with each situation but certain steps are almost always present. Draw a sketch to i
2.4.6(6\ [30]30
Q3— Section header —
3.1Different types of reports can be drafted. Complete the table on ADDENDUM C (attached\ by matching the type of report with the appropriate purpose, the recipients and how often it should be compiled. (15\
3.2Identify the client categories into which each of the following examples fall
3.2.1Trade show
3.2.2Freedom day
3.2.4Youth day
3.2.5Meals on Wheels (5 x 1\ (5\
3.3Give FIVE examples of tasks that need to be completed in administering the registration of a workshop to be held. (5\
3.4Professional service providers are available to assist when an events assistant must procure certain services.
3.4.1Copy the table below in your ANSWER BOOK. Under each heading, write the meaning of each term so that the difference in meaning between these two terms is clear. INTERNAL SERVICE PROVIDER EXTERNAL SERVICE
3.4.2Give ONE example of an internal service provider. (1\ [30] 306101430
Q4— Section header —
4.1Describe how each of the FIVE senses show stimulated during this event.
4.1.1Sight
4.1.2Sound
4.1.3Touch
4.1.4Smell
4.1.5
4.2Identify FIVE stakeholders in the scenario. (5\
4.3Reverse planning is important when planning to stage an event. The following tasks must be performed in a logical sequence before the event can start at 19:00. Each task takes an hour to complete before starting with the
4.4
5.1Use the information below to do the calculations for questions 5.1.1
5.1.4Salary per month 20 000 enefits: Housing Allowance 3 500 Gross Salary Deductions before tax: Pension 2 000 Medical aid
5.1.1Calculate the gross salary (2\
5.1.2Calculate th e salary BEFORE tax (2\
5.1.3Calculate the salary AFTER tax (2\
5.1.4Calculate the net monthly salary
5.2List the THREE steps in the process of identifying expertise and resources in the correct sequence. (3\
5.3Physical appearance plays a major role when dealing with clients. List any EIGHT guidelines of personal presentation.
5.4Make use of the following information to complete the asset register on ADDENDUM E (attached\ Information One HP laptop was purchased from PCs for Us on 1 March 202
Q6— Section header —
6.1Classify each of the products listed below:
6.1.1Food items
6.1.2Computer
6.1.3Investment policy
6.1.4Furniture
6.1.5Fuel stations
6.1.6Salon treatments (6 x 1\ (6\
6.2ifferentiate betwee n c entralised and decentralised information. (2 x 1\ (2\
6.3eedback from customers increase the quality of services/products and enhance employee customer relations.
6.4It is your task to identify a suitable venue for a conference that your organisation is planning. It is estimated that 50 people will attend the conference and at least half need accommodation. Catering must be provided by the venue. There will
6.5Eyethu Enterprises is a small business enterprise. At the end of each month all the departments must obtain accurate information within agreed timeframes. The Human Resources Department need the attendance register to
6.6customers, the better the communication relationship between the customer and the organisation becomes. Name FOUR ways to establish rapport with customers. (4\ [30]30
Q2— Section header —
2.1ACCIDENT REPORT Name of the employer: ____________________________________________ Name and urname of the injured person: _____________________________ Occupation: _____________________________________
2.3FILE NUMBER DATE BORROWED WITHDRAWN BY SIGNATURE DATE RETURNED
Q3— Section header —
3.1REPORT TYPE PURPOSE RECIPIENTS FREQUENCY Progress Formal Incident Performance
Q4— Section header —
Q5— Section header —
5.4Sun Traders Asset Register of as at 28 February 202 General Ledger Equipment Item: Date bought: Bought from: Cost Price:
Topics Identified
5
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total200 marks
Sections10 + 50 + 30 + 30 + 30 + 30 + 30 = 210 marks
Paper information
TitleDocument
SubjectOffice Practice
LevelNCV Level 4
Document typeQuestion paper
Year2023
MonthNovember
Pages14
Downloads4
Examination context
Decade2020s
Years ago3y
SeasonSpring (SH)
Start dayWednesday
Exam periodNovember 2023
Days since exam1,076
About Office Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
applying subject knowledge
working under time constraints
checking answers
identifying revision priorities
A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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