Office Practice NCV Level 4 — Document P1
November 2018 — NCV Level 4 — Office Practice
NCV Level 4
2018
NCV Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.10\in the ANSWER BOOK.
1.1.1Post before during after
1.1.2the number of people who watch them: Social Civic Corporate Hallmark
1.1.3A schedule for the duration of an event, detailing all the activities and times to stage the actual event: Timeline Reverse planning
1.1.4sales employment hire and supply service
1.1.5certificate is a professional industry qualification. competency skills health and safety service
1.1.6rimary econdary
1.1.7predetermines the starting and finishing dates on any event or project. timeline production line schedule
1.1.8occasional annual bi annual
1.1.9report helps a person in a decision to either start a project or not proceeding in going ahead with an event because the content provide information on how achievable the project or event might be. screening
1.1.10A reason why it is essential for any company to know what customers perceptions of its products and services are. Profit motive is pursued
1.2Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A K\next to the question number (1.2.1
1.2.10\in the ANSWER BOOK. COLUMN A COLUMN B
1.2.10Shared values and characteristics Suggestions for improvement Information that requires immediate action Keeping of documents for a certain period Offered to a market to satisfy a need Providing a detailed overview of
1.3Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only True or False
1.3.10\the ANSWER BOOK.
1.3.1Business reports are an inefficient method of distributing information within a modern business.
1.3.2An events assistant benefits from working with a service provider who disregards the objectives of the organisation.
1.3.3The process of report writing is guided by who will be reading the report and what the specific purpose of such a report is.
1.3.4In face to face communication, information can be printed to provide a written record.
1.3.5It is advisable to follow up with a letter or an e mail to confirm any conversation with a stakeholder. (3061014\
1.3.6Conducting more research in report writing enables the revision of reports to make provision for changes that may occur.
1.3.7Conducting background checks is a process of verifying the validity of sources.
1.3.8An event feedback report reflects details of all the event operations.
1.3.9A competent team member efficiently utilises resources needed for an event.
1.3.10
1.4Choose the correct word or words from those given in brackets. Write only the word or words next to the question number (1.4.1
1.4.10\in the ANSWER BO OK.
1.4.1A (posting/courier\ service delivers documents and/or packages by hand.
1.4.2The event context is determined by the event (category/sub field\ in which the event resorts.
1.4.3A (report/screening\form serves as a guideline to discuss event elements with the client.
1.4.4Resource providers display (incompetent/professional\ skills.
1.4.5(Parents/Players\ are stakeholders in a wedding function.
1.4.6Obtaining (estimations/authorisation\from key persons allows the project to go ahead.
1.4.7An (overall/individual\ feedback form could be completed by all the listed recipients.
1.4.8(External/Internal\ factors such as inflation, tax and products offered by the competition must be taken into account when compiling a sales report.
1.4.9The (physical/human\resources policy of any business organisation should require all contracts to be stored in a certain location.
1.4.1050
Q2— Section header —
2.1The data in the scenario below, was presented to you. You must consider all the data given to you and complete the weekly attendance register of one of your company s employees, Ms Monica du Plooy (Administrative Clerk;
2.1.1
2.1.2Calculate and write down the number of hours Monica has worked overtime during this week. Hint: The word hours must appear in your answer. (2\
2.1.3Calculate and write down the total number of hours Monica has worked during this week. Hint: The word hours must appear in your answer. (1\
2.2No event can ever be staged without the assistance of a service provider being sou ght or contracted. There are sim ply too many tasks to be executed. Copy the table below in your ANSWER BOOK. Under each heading, write the
2.3Assisting with specific event elements and functions means among other things managing delegates, meeting and greeting guests, dealing with complaints, and assisting service providers. State FIVE professional skills that are needed to
2.4Below are various activities, required to set up a workstation from which tea or coffee will be served at a conference venue before delegates arrive. Consider these activities and write them in the correct sequence (one, below
Q3— Section header —
3.1Briefly explain how an events assistant needs to be prepared on each of the following levels to stage an event like the Township Entrepreneurship Awards
3.1.1Administration
3.1.2
3.2Creating an environment for designing an event means that the events assistant needs to create a situation for effective brainstorming. Discuss in detail the SIX steps in the process of brainstorming.
3.3Copy the table below in your ANSWER BOOK. Under each heading, write the meaning of each term in full sentences so that the difference in meaning between these two terms are clear. CENTRALISATION OF INFO
3.4Give ONE word for each step of the report writing process described below. Write only the answer next to the question number (3.4.1
3.4.5\in the ANSWER BOOK.
3.4.1Checking that everything required is included in the report
3.4.2Starting off with a rough copy (3061014\ NC2230 (E\ (N20\V
3.4.3The final stage after having assured that the report contains all the information, that it is correct and that all errors have been corrected
3.4.4Finding ways to improve the report
3.4.5
3.5Arrange the various descriptions (3.4.1
Q3— Section header —
3.4.530
Q4— Section header —
4.1
4.2Interpersonal skills form the foundation of good customer care. Give ONE reason why the interpersonal skills (4.2.1
4.2.5\listed below are important in an organisation:
4.2.1Professional approach
4.2.2Efficiency
4.2.3Product knowledge
4.2.4Loyalty
4.2.5
4.3
4.430
Q5— Section header —
5.1
5.2
5.2.5below, we re stimulated during this event. HINT: Answers must be representative of the information given in the extr act above.
5.2.1Sight
5.2.2Smell
5.2.3Sound
5.2.4Taste
5.2.5
5.3cash flow statement is a tool used to compare the availability of cash within an organisation over a certain period of time. Calculate the missing totals on the cash flow statement (below\
5.3.10
5.3.148 500 53 500 Cash sales 16 000 11 500
5.3.8Other income 4 000 3 000 TOTAL CASH AVAILABLE
5.3.573 000 Monthly fixed expenses 8 000 8 000 8 000 Other expenses 2 000
5.36 000 Other payments 500 4 000 TOTAL PAYMENTS
5.3.39 500
5.3.9NET CASH FLOW CARRIED FORWARD Profit (Loss\
5.3.10
5.4Before one can start collecting information to write a report, five basic questions should be asked. The answers to these questions will identify the relevant sources to be consulted for information necessary for your report.
Q6— Section header —
6.1A customer in a hardware store wants to buy stationery but cannot get the attention of the sales assistant. She moves from one assistant to another but nobody seems really interested in helping her. Frustrated and annoyed she
6.2
6.3
6.4As events assistant you have to identify a suitable venue for a conference your organisation is planning. It is estimated that 50 people will attend the conference and at least half of them will need
6.530
Q2— Section header —
Q4— Section header —
Q5— Section header —
Topics Identified
5
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total150 marks
Sections50 + 30 + 30 + 30 + 30 + 30 = 200 marks
Paper information
TitleDocument
SubjectOffice Practice
LevelNCV Level 4
Document typeQuestion paper
Year2018
MonthNovember
Pages16
Downloads3
Examination context
Decade2010s
Years ago8y
SeasonSpring (SH)
Start dayThursday
Exam periodNovember 2018
Days since exam2,899
About Office Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
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For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
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A practical revision approach
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