Management Practice NCV Level 4 — Document P1
November 2018 — NCV Level 4 — Management Practice
NCV Level 4
2018
NCV Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.10\in the ANSWER BOOK.
1.1.1the task Competency Inadequacy
1.1.2criteria delegate assess attribute
1.1.3A computer program that allows people to prepare and present slides electronically using a computerised proje ctor.
1.1.4There are different forces that make change inevitable. usiness ethics fall political
1.1.5This is t he way thin gs are done in a particular organi ation, being a set of attitude , approaches and expectations that all employees share
1.1.6The main elements or structures of the Skills evelo pment Act
1.1.7A com peting company suddenly decides to close down, leaving its for another company
1.1.8Once the auditor knows which skills an employee has, t his information is compared to the skills needed for that particular job. Any difference is called
1.1.9The m anagement responsible for planning the day to day activities is
1.1.10... are specific group of people such as black people, women and people with disabilities.
1.2Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'true' or 'false' next to the question number (1.2.1
1.2.10\the ANSWER BOOK.
1.2.1Lunch break are employees own time, during which they may read, sleep or go shopping
1.2.2Every organi ation has to have a clear vision mission and core values to be successful.
1.2.3A skills audit is conducted to determine whet her there is a skills shortfall or a skills s urplus.
1.2.4Making decisions under conditions that are risky allows one to be 100% sure of the future outcome.
1.2.5Employee survey results provide a false assessment of how motivated team members a re.
1.2.6Maslow' ierarchy of needs provides an excellent explanation of what motivates us.
1.2.7The concept of ethics means doing the right thing.
1.2.8Top management is responsible for specific departments of the organi ation.
1.2.9 In order to qualify for the 20% of the Skills Development evi Act the employer must submit a training plan.
1.2.10Severance pay should be equal to one week' s remuneration for each completed year of service. (10 1\ (10\ (3021004\
1.3Choose a ord/term from COLUMN B that ma tches a description in COLUMN A. Write only the letter (A \next to the question number (1.3.1
1.3.10\in the ANSWER BOOK. COLUMN A COLUMN B
1.3.10A document that contains regulations related to working time and how much a worker will earn The percentage of the total market that buys from a specific business The line of authority and responsibility along which
Q2— Section header —
2.1Discuss THREE types of leave to which Universal Bank employees are entitled.
2.2Prepare a SWOT analysis report of th Universal Bank (4 2\
2.3The unit head has heard about the accelerated development programme (ADP\ which is training and development intervention to meet the needs of indivi
2.4Explain the FOUR management functions that the unit head could apply for the proof department to succeed.
Q3— Section header —
3.1Universal Bank has learnt that it is good practice t o involve employees in decision making as a means of obtaining their commitment to the business
3.2eeting is a very effective way to communicate. What are the golden rules to follow when conducting a meeting? (5
3.3Head of the proof department realised that on the job development is the most successful method of training in the organisation. Explai n the activities that are necessary to
Q4— Section header —
4.1Discuss the following types of planning which are carried out at different levels in the business:
4.1.1Strategic plan ing
4.1.2ctical planning
4.1.3
4.2Explain how the following external environmental factors can affect the operations:
4.2.1Consumers
4.2.2Competitors
4.2.3 Suppliers
4.2.4Intermediaries
4.2.5Labour market (5 2\ (10\
4.3Leaders are able to persuade people to do things by means of their leadership styles. The unit head of proof department prefers an autocratic leadership style
4.4For the last five years the operator job has attracted young high school graduates ranging from 18 to 30 years of age. They tried to come up with fresh ideas to make the work interesting but the managers
Q5— Section header —
5.1dentify SIX possible consequences that head of the proof department could experience due to employees lack of motivation.
5.2The employees have been complaining about the boring work but it seems the unit head does not want to listen. Explain the possible consequences of NOT listening and how this can affe ct the success of the business.
5.3Resistance to change is one of the change management risks in a business. Describe how the proof department can overcome change management risk in his business. (5
5.4Give at least FOUR diff erences between programmed decisions and non programmed decisions 8\ [3
Multiple Choice Options
1A)Write only the letter (A
Topics Identified
4
Business EnvironmentsForms of OwnershipLeadershipBusiness Plan
Mark Allocation
Total120 marks
Sections30 = 30 marks
Paper information
TitleDocument
SubjectManagement Practice
LevelNCV Level 4
Document typeQuestion paper
Year2018
MonthNovember
Pages10
Downloads3
Examination context
Decade2010s
Years ago8y
SeasonSpring (SH)
Start dayThursday
Exam periodNovember 2018
Days since exam2,900
About Management Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
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A practical revision approach
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