Operations Management NCV Level 3 — Document

November 2019 — NCV Level 3 — Operations Management

NCV Level 3 2019 NCV Business

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🎯 150 marks ⏱️ 3h 📄 7 pages 📝 42 items found 📚 5 topics 🔑 1 key info

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Questions — A Preview of What to Expect in the Document

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Q1— Section header —

1.1.10\the ANSWER BOOK.

1.1.1A policy that protects employees against injuries at the workplace

1.1.2People who buy goods and services from a business

1.1.3It is awarded to a firm that has put in place excellent procedure and systems relating to the production of goods and services

1.1.4They earn income through fundraising activities and donations and are granted tax exemptions status

1.1.5The time when a business is not operating and is not covered by insurance

1.1.6They invest money in a company and expect the company to maintain a positive cash flow

1.1.7Using questionnaires and interviews to find out who the customers are and the type of products they require

1.1.8They are used in manufacturing other products and have a long lifespan.

1.1.9A person selling products to people passing on the street

1.1.10

1.2Choose a/an item/word from COLUMN B that matches a description in COLUMN A. Write only the letter (A K\next to the question number (1.2.1

1.2.10\the ANSWER BOOK. COLUMN A COLUMN B

1.2.10Assistance and advice provided by a company to those who bought products from the company Exchanging information by speaking, writing or using some form of media They include buildings, fin ances and employees of a company

Q2— Section header —

2.1Customers always look at how a business builds relationship with stakeholders. List FOUR stakeholders and e xplain the possible consequences Luthuli Capital Financing (LCF\ may

2.2What should Mduduzi do to gain and retain customer loyalty in his business? (5\

2.3It is important that business systems or departments work together to achieve the company's o bjectives.

2.3.1Discuss the interaction between the administration and human resources business systems within a company.

2.3.2Explain the impact of breakdown in linkages between the administration and the human resources business systems.

2.3.3

2.4Planning is key for the success of every business.

2.4.1

2.4.2State SEVEN requirements of a good plan. (7\ [40]40

Q3— Section header —

3.1Thabo should develop work schedules for employees to work smart towards achiev ing the objec tives of LCF.

3.1.1

3.1.2

3.2

3.3Thabo wants to introduce Total Quality Management ( TQM at LCF.

3.3.1State the elements of TQM (7 1\ (7\

3.3.2Name THREE quality control techniques that businesses implement to avoid errors in operations. (3\

3.4Discuss the philosophy of continuous improvement as a technique to improve quality in business operations. (10\ [50]50

Q4— Section header —

4.1

4.2

4.3LCF operates in the face of risks and uncertainty.

4.3.1

4.3.2Explain the steps in risk analysis with reference to the risks in

Q4— Section header —

4.4List and e xplain the risks LCF may encounter if it fails to comply with quality procedures. (6 2\ (12\

Topics Identified

Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan

Mark Allocation

Total150 marks

Sections20 + 40 + 50 + 40 = 150 marks

Key Information

Websitewww.entrepreneurmag.co.za

Paper information

TitleDocument

SubjectOperations Management

LevelNCV Level 3

Document typeQuestion paper

Year2019

MonthNovember

Pages7

Downloads4

Examination context

Decade2010s

Years ago7y

SeasonSpring (SH)

Start dayFriday

Exam periodNovember 2019

Days since exam2,536

About Operations Management examination preparation

This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.

How to use this resource for revision

A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?

For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.

understanding question requirements

applying subject knowledge

working under time constraints

checking answers

identifying revision priorities

A practical revision approach

Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.

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