Office Practice NCV Level 3 — Document
November 2022 — NCV Level 3 — Office Practice
NCV Level 3
2022
NCV Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number
1.1.1
1.1.10\n the ANSWER BOOK.
1.1.1One benefit of controlling office supply is that it: Helps to stop wastage Does not eliminate overstocking All stock movements are recorded
1.1.2How can you benefit from organising the stock room? Stock stored can be easily controlled. It is easy to find stock that are labelled. Avoid unauthorised access to stock.
1.1.3What should secretary do when she answers an incoming telephone call?
1.1.4What should the secretary do when making a call? Dial the number carefully Do not give a reason why you called. Make notes when something is discussed Ask to speak to the correct person
1.1.5What do you do with parcels received and handled daily? Take it as a gift. Use Sellotape and glue if the parcel is damaged. Open, then send to the addressee
1.1.6What should one NOT do when cancelling an appointment?
1.1.7amount of money kept in a money box and used to pay small daily expenses. maximum large
1.1.8/An is a document that is issued when goods or services are paid for in cash.
1.1.9/An the identity of a person who travel outside the borders
1.1.10Which ONE of the following will you find in a diary?
1.2Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only rue or
1.2.10\n the ANSWER BOOK. Give ONE REASON for each answer.
1.2.1Travel agents offer their services to an organisation at high fee
1.2.2To experience a new country is the main purpose of a business trip.
1.2.3All secretaries do not need to keep a visitors register. (3061013\ Copyright reserved Please turn over
1.2.4Do not activate the fire alarm during a bomb threat.
1.2.5The most important aspect in filing is accessibility.
1.2.6A company should destroy confidential information by using shredder.
1.2.7A m unicipality accounts file is an example of document filed according to their geographical classification.
1.2.8An agenda must be given to members on the day of the meeting.
1.2.9A d iscussion group layout is suitable for large conferences.
1.2.10When meeting is adjourn ed it is over.
1.3Choose a/an word/item from COLUMN B that matches a description in COLUMN A. Write only the letter (A \next to the question number (1.3.1
1.3.10\n the ANSWER BOOK. COLUMN A COLUMN B
1.3.10It is a tool that manages tasks, notes Record of all who were at a meeting Key role player in a meeting Written record of what was discussed at a meeting When a business gives a price for a product that
Q2— Section header —
2.1All staff and visitors have the right to report any problem as far as their personal safety is concerned. Look at the picture and then answer the questions that follow. [Source: www.google/images.co.za
2.1.1Identify any FIVE possible safety hazards in reception area. (5\
2.1.2State any suggestions for ensur ing safety in reception area. (10\
2.2ne of your tasks s the secretary is to plan your manager
2.2.1Reading emails at 00 on Monday
2.2.2Do filing at 00 on Friday
2.2.3Attend a workshop on1 March at 10 00
2.2.4Lunch appointment with Mr Zwane of UPP ank on 5 March
2.2.5Meeting with Mr Ngozo on Thursday at 10 00
2.2.6
2.2.7Staff meeting at 14 00 on Tuesday
2.2.8A specialist appointment on 2 March at 12 00
2.2.9Interview with new receptionist on Monday at 11 00
2.2.10Receiv overseas visitors on Wednesday at 00
2.2.11Join virtual management meeting at 15 00 on Tuesday
2.2.12Orientation of new employees on Monday 00
2.2.13Appointment with Mrs B ooks at 00
2.2.14Place orders for office consumables at 00 on Friday
2.2.1530
Q3— Section header —
3.1When you deal with petty cash you need to be aware of certain documents. Name the
3.2
3.3
3.4
3.5Define the term petty cash float (2 1\ (2\ [30]30
Q4— Section header —
4.1Write down FOUR mistakes that Sandy ma kes during the telephone call. (4\ La Good Systems
4.2How can she improve her skill to answer phone call s correctly? (6\
4.3our manager requests you to order stationery for the company. Complete the order form
4.3.1
4.3.2
4.3.3
4.3.4
4.4secretary must use diary, to do list, calendar and other planning aids each day at work.
4.4.1Book flight for your manager for next week business meeting.
4.4.2Type notice and agenda for next month meeting.
4.4.3Read e mails every day.
4.4.4Attend an urgent meeting with the manager.
4.4.5
Q5— Section header —
5.1omplete the petty cash ournal for February 2022 ADDENDUM C ttached\ and total all the columns.
5.2Name FIVE filing methods for simplify ing not only the storage but also the
Q6— Section header —
6.1.1A caller complain about product he bought from your company.
6.1.2supplier enquires about money your company owes hi
6.1.3caller needs the physical address of your company.
6.1.4caller enquires about pos ion
6.1.5caller enquires about an advertisement she saw
6.2How can an organisation identify areas of non compliance regarding the reception of its visitor
6.3Define the following terms:
6.3.1Requisition form
6.3.2
6.4What do we call the amount of petty cash money before any payments are made? (1\
6.5Name FOUR factors that influence the choice of venue. (4\
6.6What is the procedure for cancelling an appointment? (10\ [30] TOTAL: 200 (3061013\30
Topics Identified
4
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadership
Mark Allocation
Total200 marks
Sections50 + 30 + 30 + 30 + 30 + 30 = 200 marks
Key Information
Contact Number058
303
8888
Paper information
TitleDocument
SubjectOffice Practice
LevelNCV Level 3
Document typeQuestion paper
Year2022
MonthNovember
Pages14
Downloads3
Examination context
Decade2020s
Years ago4y
SeasonSpring (SH)
Start dayTuesday
Exam periodNovember 2022
Days since exam1,439
About Office Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
understanding question requirements
applying subject knowledge
working under time constraints
checking answers
identifying revision priorities
A practical revision approach
Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.
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