Office Practice NCV Level 3 — Document
November 2019 — NCV Level 3 — Office Practice
NCV Level 3
2019
NCV Business
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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the correct answer and write only the letter (A D\ next to the question number (1.1.1
1.1.15\in the ANSWER BOOK.
1.1.1The petty cashier d etermine the mix of notes and coins required from the
1.1.2A system that works in combination with numerical and alpha numerical classification s to help with the retrieval of documents
1.1.3To help you select a caterer for an event they should provide you with a (n\
1.1.5Which of the following appointments ha not been confirmed? n a
1.1An item that is not a petty cash source document Requisition form Petty cash voucher
1.1.7display signage clear obstructions attend to visitors in the order of t
1.1.8A sheet or document used to plan one s activities for the year yearly monthly
1.1.9When a caller is rude and disrespectful the switchbo ard operator aggression
1.1.10Petty cash will be stored here for safekeeping Drawer Filing cabinet Ziploc bag
1.1.11This indicator will tell a supplies cle rk how much stock is o n hand: Maximum level Re
1.1.12transferring calls screening calls taking a message
1.1.13The best method to confirm changes to a meeting that involves a large number of stakeholders telephone
1.1.14In order to cater for the needs of all attendees they must complete thi s document
1.1.15an instant form of communication and the receiver will have a hard copy of the message.
1.2ALL of the fol lowing statements are FALSE. Correct the underlined words/phrases to make the statements TRUE. Write only the correct word or phrase nex t to the question number (1.2.1
1.2.10\ the ANSWER BOOK.
1.2.1When there is no analysis column to record a tran saction the entry must be recorded in the wages column.
1.2.2The event organiser will provide the contributors with a time by which to submit their notes.
1.2.3A c ancelled appointment will take place at a later time.
1.2.4Managers may vi sit the reception area and enquire how visitors are being treated.
1.2.5weekly planner will be used to plan the year ahead.
1.2.6Petty cash vouchers are filed in chronological order.
1.2.7An electronic diary will reflect both the appoin tments of the manager and those of the personal assistant.
1.2.8Structural needs refers to the requirements a company has to be able to run efficiently.
1.2.9Legible diary entries will assist in creating misunderstandings.
1.2.10Being ressive implies that you politely refuse to do something inappropriate. (10
1.3Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A \next to the question number (1.3.1
1.3.1\in the ANSWER B OOK. COLUMN A COLUMN B
1.3.15An emergency telephone number tha must be prominently displayed An action that ca n im prove customer satisfaction Dietary requirements of an attendee at
Q2— Section header —
2.1As a receptionist o n the qhayiya Campus in Port Elizabeth part of our job
2.1.42.
2.1.10(10\
2.2Read the scenario below and answer the questions. The qhayiya Campus in Port Elizabeth has recently appointed a new group of office interns. Pumeza has volunteered to assist with the switchboar
2.2.1Why is chewing gum considered an unacceptable habit for frontline staff, also when answering the office telephone? (1\
2.2.2Provide FOUR appropriate greeting /phrases Pumeza can use when answering the telephone. (4\
2.2.3Explain THREE procedu res that should be followed when transferring calls (3\
2.2.4Discuss the guidelines for book ing or mak ing calls. (7
2.3Name FIVE ways in which the receipt of visitors can be performed incorrectly (5\ [30] 306101330
Q3— Section header —
3.1You work as a stock control clerk and have to make sure that ALL the information about each item is recorded on the stock card for that item. You have
3.2You work as a filing clerk at the qhayiya Campus in Port Elizabeth and one of your duties is to identify the files that are out at any time, with who
3.2On 2 November 2019 Mrs Abraham from the Finance Department requested the monthly finance report file, ref
3.3Each organisation has particular policies and procedures in place for filing paper records. A continuous procedure for checking, tracking and securi ng records will result in a high standard of filing and service delivery. It will
Q4— Section header —
4.1You are asked to schedule a meeting with staff n the campus. The type of meeting you are arranging will determine what kind of venue is required.
4.1.1What FIVE processes will be involved in s electing a venue?
4.1.2Which FIVE factors should be taken into consideration when deciding on a suitable date for a meeting
4.1.3
4.2A personal assistant should constantly refer to his er own diary as well as the manager
4.3It is sometimes necessary to can cel an appointment or postpone it when something unexpected happens. As personal assistant to a dentist, Dr Khumalo, you are responsible for managing her diary
4.3.5\ the ANSWER BOOK.
4.3.1Mr Smith needs his dentures (false teeth\ adjusted before he leaves to go overseas in a week.
4.3.2Mrs Chauke has been up all night with toothache.
4.3.3Eric Mabele of Bay Pharm ceuticals wants to explain a new range of products to Dr Khumalo.
4.3.4Mr Martin has two cavities and ne eds filling
4.3.530
Q5— Section header —
5.1.1Identify THREE areas that are housekeeping concerns and describe the actions/duties that have to be performed to rectify them. (3 2\
5.1How would you describe the impact that the reception area in the image above would have on the reputation of the company? (2\
5.1.3What THREE measures can be put in place to prevent the sub standard situation pictured above from happening again? (3\
5.1.4Identify FOUR areas above that compromise the safety and security of the environment. (4\
5.2You work as a personal assistant to the campus manager at the qhayiya Campus in Port Elizabeth . Y our duty is to make sure that both your diar
Q6— Section header —
Q3— Section header —
Q3— Section header —
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Topics Identified
4
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadership
Mark Allocation
Total200 marks
Sections50 + 30 + 30 + 30 + 30 + 30 = 200 marks
Key Information
Websitewww.cartoonmotivators.com
Paper information
TitleDocument
SubjectOffice Practice
LevelNCV Level 3
Document typeQuestion paper
Year2019
MonthNovember
Pages15
Downloads4
Examination context
Decade2010s
Years ago7y
SeasonSpring (SH)
Start dayFriday
Exam periodNovember 2019
Days since exam2,537
About Office Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
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A practical revision approach
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