Office Practice NCV Level 3 — Document
February 2020 — NCV Level 3 — Office Practice
NCV Level 3
2020
NCV Business
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Q1— Section header —
1.1Various options are given as possible answers next to the following questions. Choose the correct answer and write only the letter (A D\ next to the question number (1.1.1
1.1.15\in the ANSWER BOOK.
1.1.1receipt voucher journal payment
1.1.2Internal control for documents used for the distribution of office supplies
1.1.3Which is the best way to acknowledge visitors when you are busy on a call? Make eye contact Smile Lift your brows
1.1.4An organisation can improve visitor satisfaction by means of.. a c hecklist
1.1.5ensures that files that are no longer active are stored safely. Archiving
1.1.6n example of office supplies to which the rotation method must be applied. A4 paper Whiteboard markers Stap
1.1.7diary template that will be prepared when you are travelling for business. Dual diary Monthly planner
1.1.8Which of the factors listed below are not relevant when determining imprest? Needs of the company Maximu
1.1.9accommodates large documents horizontal tubular lateral
1.1.10To postpone reschedule cancel book
1.1.11The information of re ceiv ed deliveries are recorded by the receptionist on the ..
1.1.12meeting that involves some kind of practical activity or training seminar
1.1.13The health and safety officer derives his/her authority from Firearms Control Act Protection of Personal Information Act
1.1.14When must a petty cash voucher be completed? At the end of every month Only when a reimbursement is requested Only when a requisition form is supplied With every petty
1.1.15Which days should be avoided when planning an event? Religious holidays School holidays International events SONA
1.2Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'T rue or 'F alse
1.2.10\in the ANSWER BOOK. orrect the statements if they are alse
1.2.1The petty cash float is stored in a filing cabinet.
1.2.2The re order level is the stock level at which you should order stock straight away to prevent the risk of running out.
1.2.3Confidential information is non disclosable.
1.2.4Centralised filing refers to a system where the information of a business is kept in different departments.
1.2.5Staff should be trained on security issues during induction.
1.2.6Visitors books is considered an acceptable means of collecting feedback.
1.2.7When one is running late for an appointment it is best to postpone it.
1.2.8A visa is found in an identity document.
1.2.9A notice placed on a company notice board is an acceptable method to communicate alterations to external stakeholders
1.2.10
1.3Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A \next to the question number (1.3 .1
1.3.15\in the ANSWER BOOK. COLUMN A COLUMN B
1.3.15ade of hardboard with a clip attached at the top to pin documents onto the board Used when one runs out of office supplies An ineffective method of communicating diary alterations
Q2— Section header —
2.1Look at the picture and then answer the questions. Source: www.cartoonmotivators.com]
2.1.1Identify FOUR health and safety hazards that are represented in the image above. (4\
2.1.2Who should you report these hazards to? (1\
2.1.3Desc ribe FIVE safety standards that can be implemented in any organisation. (5\
2.2Read the following case study and answer the questions Miss Olivier is one of the Cape Town guest house receptionist that regularly receives international visitors. She often says: I don t know
2.2.1
2.2.2Name THREE ways in which they could have solved the problem. (6\
2.2.3How can management monitor Olivier s improvement? (3\
2.3Maintaining housekeeping standards are another important factor in ensuring visitor satisfaction.
2.3.1When are the best times to perform housekeeping duties? (2\
2.3.2Name THREE housekeeping duties. (3\
2.4Name FIVE problems that may occur when processing documents and deliveries. (5\ [30]30
Q3— Section header —
3.1What are FOUR benefits of accurate diary entries? (4 2\ (8\
3.2Explain the difference between cancelling and postponing n appointment. (2 2\
3.3Give the meaning of the following terms:
3.3.4
3.4
3.5Your manager provides you with a list of appointments that he has written down while you were on lunch. He asks you to prioritise them in his diary. rite nly High
3.5.4\ the ANSWER BOOK.
3.5.1Meeting with golf partner at golf course.
3.5.2Meeting with union about wage negotiation and possible strike action.
3.5.3Meeting with planning committee for company year end function.
3.5.4Meeting with financial manager to discuss f inancial targets for next year. (4 2\ (8\ [30]30
Q4— Section header —
4.1Describe FIVE processes you would follow to select an appropriate venue for your event. (5 2\ (10\
4.2What FIVE information will you confirm all logistics with the venue in advance. from attendees to assist you in making catering arrangements? (5\
4.3Study the scenario below and then answer the questions You work as a receptionist at Cape Town Guesthouse. One of your duties is to record the names of visitors who visited the uesthouse, the dates, their
4.3.1From 30 January 2019 to 3 February 2019, Miss Oliver from Bloemfontein visited and she en joyed her stay and would definitely return next time. Her contact details: 081 246 9087 (5\
4.3.2Ms More from Umtata visited from 30 November 2019 05 to December 2019. She praised the place for being very clean and neat with the best service. Contact details: 084 218 9541 (5\ (3061013\ 10
4.3.3Mr Obuja from Nigeria visited from 30 December 2019 to 1 January 2020. He was also impressed with the guesthouse and suggested that in future they should arrange for travel/tour guides to assist foreigners in
Q5— Section header —
5.1Filing is one of the key components to running a successful business because one must be able to store as well as retrieve a variety of documents, such as contracts, financial records, employee files and invoices.
5.2There are five common filing methods used in organisations. Match the correct method to the examples of filing equipment provided below.
5.2.1Lever arch files
5.2.2Filing cabinet
5.2.3Cylindrical tubes
5.2.4Scanner
5.2.5
5.4The stock level indicators are there to assist the controller in managing his/her supply levels. Give an explanation of each level indicator below
5.4.1Maximum level 5.
4.2
5.5What do you call a stock control situation that was not anticipated? (1\ [30] (3061013\ 11 Copyright reserved Please turn over30
Q6— Section header —
4.3VISITOR S REGISTER BOOK PLEASE HAND THIS ADDENDUM IN WITH THE ANSWER BOOK EXAMINATION NUMBER: NAME DATE TOWN CONTACT
Topics Identified
3
Business EnvironmentsForms of OwnershipLeadership
Mark Allocation
Total200 marks
Sections50 + 30 + 30 + 30 + 30 + 30 = 200 marks
Key Information
Contact Number081 246 9087 · 084
218 9541
Websitewww.cartoonmotivators.com
Paper information
TitleDocument
SubjectOffice Practice
LevelNCV Level 3
Document typeQuestion paper
Year2020
MonthFebruary
Pages13
Downloads3
Examination context
Decade2020s
Years ago6y
SeasonSummer (SH)
Start daySaturday
Exam periodFebruary 2020
Days since exam2,445
About Office Practice examination preparation
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