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Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.5\n the ANSWER BOOK.
1.1.1People within the business who purchase the products or services of the business xternal service suppliers.
1.1.2The department responsible for advertising and spreading information about the products or services, is the arketing department.
1.1.3Actions done in order to achieve a particular result are ob descriptions.
1.1.4The purpose of this Act is to ensure that all employees are treated fairly and to rid the workplace of any discrimination: Bas ic Conditions of Employment Act
1.1.5do not have sufficient finance for long term financing: cheque
1.2Choose ONE term from the list below for each of the following descriptions and write only the term next to the question number (1.2.1
1.2.5\n the ANSWER BOOK. performance review; authority, human resource; bank overdraft; team; organisationa l structure; security risk; department; credit procedure, responsibility
1.2.5The right to give instructions or commands A formal arrangement of jobs which indicates how different positions relate to one another and who is responsible for certain tasks. An amount owed to the bank when more money is drawn from the
1.3Give ONE term for each of the following descriptions by writing it next to the question number (1.3.1
1.3.5\n the ANSWER BOOK.
1.3.5Step by step processes and procedures employers follow when disciplining employees People or businesses that owe the business money for
1.4Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A H\ next to the question number (1.4.1
1.4.5\in the ANSWER BOOK. COLUMN A COLUMN B
1.4.5The main or essential activity of a business Responsible for purchasing materials and services used by core and supporting business activities The broad guidelines of a business, which guides the managers and
Q2— Section header —
2.1
2.2
2.3Give THREE examples of possible negative actions by external stakeholders which could have a direct impact on a business. (3 2\ (6\
2.4Managers in businesses are responsible for FOUR main functions. List TWO of these functions. (2 2\ (4\ [22]22
Q3— Section header —
3.1
3.2
3.3Organisational structures aim to distribute responsibility from the oard of irectors to junior management. Briefly explain the roles of the following individuals in any organisation
3.3.1
3.3.2
3.3.3
3.4
3.5Millennium Office Machines has a ales anager with two salesper sons under their supervision.
3.6
3.760
Q4— Section header —
4.1Define the following terms:
4.1.1Contract of employment
4.1.2Retrenchment
4.1.3
4.2
4.3According to abour legislation, certain items need to be included in an employment contract ist THREE.
4.424
Q5— Section header —
5.1Define the term insurance (4\
5.2he receptionist is going on maternity leave ather than employing a temporary person, the bookkeeper will be handling the rece ption work as well as her own. In order to do this
5.3The way in which an employee greets and interacts with clients is part of the professional image of a business. List FOUR points a receptionist must keep in mind while fulfilling her duties, thereby ensuring clients are treated professionally.
5.4