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Q1— Section header —
1.1Various options are provided a s possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.10\in the ANSWER BOOK.
1.1.1ing, leading and controlling the elements of work. administration
1.1.2to achieve its objectives shareholder employee manager
1.1.3The sum of all things that need to be done to produce the products you make or service that you provide: Procedures Operating systems Ethics
1.1.4bu siness in the external environment. public relations procurement personnel
1.1.5Suppliers from whom businesses buy and pay at a later date are debtors. creditors. bankers. administrators
1.1.6ersees transfers and promotions , discipline and punishment, guidance and motivation of employee s. administration
1.1.7The people who make difficult decisions about where an organi the managing directors.
1.1.8of business and long term r elationship for future business. suppliers customers shareholders
1.1.9informs employees about their rights in the workplace. Skills Devel opment Act. Basic Conditions of Employment Act. Labour Relations Act.
1.1.10gives information about job requirements. job profile job analysis job specification job qualification
Q2— Section header —
2.1Give FIVE external stakeholders of BOC Fund. (5\
2.2Name FIVE office supplies that Penny could use in BOC Fund. (5\
2.3Explain the work done by Penny to the efficiency of BOC Fund. (4\
2.4Discuss THREE roles of the employer in the workplace according to labour legislation. (6\
2.5Discuss how the application scrutinising department interact with finance recipient department. (8\
2.6Explain to Penny the meaning of the word efficiency. (2\ [30] (3011033\ NC216030
Q3— Section header —
3.1What is the core business of BOC Fund? (2\
3.2Explain THREE factors which contribute to good working relationships amongst internal stakeholders. (6\
3.3Discuss THREE ways Penny can utilise th e assistance of marketing department at BOC Fund. (6\
3.4Name FOUR ethical values that Penny can include when developing a code of ethics. (4\
3.5Explain THREE points that can bring the inefficiency of the application scrutinising department which can also have an impact on finance department. (6\
3.6Discuss the job description being in place in a new venture. (6\ [30] (3011033\ NC2160 (E\30
Q4— Section header —
4.1Identify TWO internal stakeholders of Marietjie Care Centre. (2\
4.2Briefly explain the requirements for suppliers as stakeholders in the day to day running of the Marietjie Care Centre. (4\
4.3Discuss to Sulie FOUR main functions of the Finance Department . (4 2\ (8\
4.4Briefly dis cuss THREE duties of the handyman at Marietjie Care Center. (3 2\ (6\
4.5Name TWO aspects of health and safety environment which Sulie must consider in her business. (2 2\ (4\
4.6It is important that parents pay fees on monthly basis to avoid cash shortages. Explain to Sulie THREE important factors to help her eliminate bad debts in her centre. (3 2\ (6\ [30] (3011033\30
Q5— Section header —
5.1Explain THREE relationships between employer, employee and trade unions. (3 2\ (6\
5.2Name THREE duties Sulie needs to advise Noma and Nomsa, the cleaners to do daily. (3 2\ (6\
5.3Sulie is searching for a suitable location to accommodate more children. Name TWO points to compare options for leasing and buying premises. (2 2\ (4\
5.4Sulie' s staff has a tendency of coming late on Mondays. Explain to her THREE aims and objectives of a disciplinary policy and procedure within a workplace. (3 2\ (6\
5.5Identify ONE duty as part of the work done by the physiotherapist in Marietjie Care Centre (2\
5.6State whether the following people are unskilled, semiskilled or skilled labourers:
5.61Physiotherapist
5.6.2Caretaker
5.6.3Handyman
5.3.4Speech therapist
5.6.5Housekeeper
5.6.6Cleaner (6 1\ [30] (3011033\30
Q6— Section header —
6.1Explain TWO requirements of the clients as external stakeholders of Supakids. (2 2\ (4\
6.2Is Superkids a trading or a service business? Motivate your answer. (2\
6.3Name SIX departments that James could establish in his business. (6\ (3011033\ 10 NC2160 (E\ (N27\V
6.4Identify the core business of Supakids. (2\
6.5Name THREE core business activities of Supakids. (6\
6.6Expla in THREE planning processes Supakids should have w hen organising a party for a 5 year old boy or girl. (6\
6.7Suggest TWO ways of communicating legislative matters to staff that James can use in his business. (2 2\ (4\ [30]30
Q7— Section header —
7.1Give THREE relationships that exist among internal stakeholders. (3 2\ (6\
7.2Explain THREE skills that are needed to make relationships work between different core activities. (3 2\ (6\
7.3State THREE ways on how departments interact. (3\
7.4List FIVE support functions that James could use for his business to run smooth. (5\
7.5Identify THREE issues that can be regarded as grievances in an organisation. (3 2\ (6\
7.6Name FOUR means of communication that you can suggest Supakids should use to keep in contact with clients and potential clients. (4\ [30] TOTAL SECTION B: GRAND TOTAL: 180 20030