Management Practice NCV Level 3 — Document
December 2023 — NCV Level 3 — Management Practice
NCV Level 3
2023
NCV Business
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Q1— Section header —
1.1Choose a item from COLUMN B that matches a description in COLUMN A. Write only the letter (A N\ next to the question number (1.1.1
1.1.10\in the ANSWER BOOK. COLUMN A COLUMN B
1.1.10Bad behaviour, including unprofessional, unethical or immoral behaviour Company groups together similar skills in practical area Sector Education and Training uthority
1.2Indicate whether the following statements are TRUE or FALSE by writing only 'True' or 'False' next to the question number (1.2.1
1.2.10\in the ANSWER BOOK.
1.2.1Goals are the objectives the organisation wants to achieve.
1.2.2Basic Conditions of Employment Act provide a framework within organisations can collectively bargain.
1.2.3Freedom of association means to unite or join together.
1.2.4One of the reason for security procedures for valuable business items is confidential, sensitive, strategic and undisclosed information.
1.2.5A company's mission describes why the company exist
1.2.6Alphabetical filing is based on names, for example the name of employees, clients or subject matter.
1.2.7Chronological arrange ment entails the order of the time or date on which an event took place.
1.2.8Constitution is a written statement of the fundamental principles by which a country is governed.
1.2.9Service supplier is not a public body, private entity, agency or an individual.
1.2.1020
Q2— Section header —
2.1To find out whether Connie was a suitable candidate for the job as a bank teller, Bob decided to interview her first.
2.1.1Explain brief ly why it is necessary to interview a recruit for a job
2.1.2Explain THREE categories or groups of questions to be asked in an interview. (3 4\ (12\
2.1.3Explain why it is important for Bob to prepare questions before an interview. (10\
2.1.4What are the questions that Bob need to avoid asking Connie in an interview because such questions are categorised as unfair and discriminatory? (6\ (3021003\
2.2Although Bob had some reservations about Connie, he needed help in the bank thus e hired Connie. Before he started her job,
2.2.1Which Act encourage employers to allow employees to undergo training programmes within an organisation (1\
2.2.2What are other purposes of
Q2— Section header —
Q3— Section header —
3.1Upon finishing the program me , Connie returned to the branch. Bob welcomed her and then his head teller gave her a quick orientation and helped her to settle in , after which time she began serving clients.
3.1.1Define the term clients (2\
3.1.2Differentiate between internal and external clients in the business. (2 2\ (4\
3.1.3Discuss the importance of external clients regarding their impact on the organisation. (4 2\ (8\
3.2It is the responsibility of Connie and other tellers to recognise documents or items which contain confidential or classified information because they are valuable items in the bank.
3.2.1Identify documents or item that are regarded as valuable in an organisation. (6\
Q3— Section header —
3.2.3Identify any FOUR ways that Connie and other tellers can maintain the security of valuable items in the bank. (4\ [34] (3021003\34
Q4— Section header —
4.1After a month or so, Bob manage which manifested themselves and were still manifesting themselves. One of the problem was
4.1.1What do we mean by dress code (2\
4.1.2What is the purpose of dress code? (2\
4.1.3Explain TWO possible consequences that the bank may suffer if Connie and other bank employees fail to comply with bank policy. (2 2\ (4\
4.2Identify THREE principles of the ode of conduct that Connie should be aware of when performing daily tasks (3\ 4.
4.4Explain the following organisational protocol that Connie need to know regarding the treatment of clients and colleagues
4.4.1Conversation (3\
4.4.2Gestures and body language (3\
4.5The way in which Connie behave s, can cause conflict betwe en her and Bob as her manager. Explain to Bob the importance of handling internal conflict and grievance to prevent unfair labour practi
Q5— Section header —
5.1odour , Bob ordered her to keep her shoes on at work. On two different occasions that day, Bob found Connie disobeying his d irective. Now he was ready to issue her with
5.1.1What is a disciplinary policy (2\
5.1.2Explain few ground rules that should be consider ed when designing a disciplinary code and procedure. (3
5.2For the achievement of bank objectives Bob reali ed that there was a need for a clear and proper organi
5.2.1Explain the main focus of growth strategy in the business. (2\
5.2.2Explain FOUR internal problems that can affect growth strategy implementation. (4 2\ (8\
5.3Identify FOUR key elements of a good strategic plan. (4\ [22]22
Q6— Section header —
6.1Having an organi ational strategy makes it easier for any organi ation to monitor an employee
6.1.1Improve reporting (3 2\ (6\
6.1.2Enhance coordination (3 2\ (6\
6.1.3Real time observation (3 2\ (6\
6.1.4Informed interventions (3 2\ (6\
6.2State SIX aspects that Bob need to consider in the strategic planning of the ank. (6\ [30]30
Q7— Section header —
7.1Briefly explain the steps to be taken to locate, obtain, copy and despatch required documents to the correct person or location. (7 2\ (14\
7.2Explain to Connie the implications for productivity when an item cannot be located. (5 2\ (10\ [24] TOTAL SECTION B:24
Topics Identified
4
Business EnvironmentsForms of OwnershipLeadershipBusiness Plan
Mark Allocation
Total200 marks
Sections20 + 35 + 34 + 35 + 22 + 30 + 24 = 200 marks
Paper information
TitleDocument
SubjectManagement Practice
LevelNCV Level 3
Document typeQuestion paper
Year2023
MonthDecember
Pages9
Downloads4
Examination context
Decade2020s
Years ago3y
SeasonSummer (SH)
Start dayFriday
Exam periodDecember 2023
Days since exam1,045
About Management Practice examination preparation
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A practical revision approach
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